Joe Williams Jr – State Farm Insurance Agent

Short story: Pretty much the worst insurance customer service I’ve ever experienced. I was dropped from coverage thanks to the lack of efforts from this particular agent. And it all came down to a clerical error.
Long story:
I purchased online. All was good. Good price and decent coverage.
I got a certified letter in the mail. Apparently there was an issue with «underwriting,» and my failure to report accidents in the past 3 years. Interesting. I haven’t had any accidents in the past 8 years.
I call my agent, Joe. Shirley, who always answers Joe’s phone apparently, screened my call. Joe comes on the line, but only to give me the phone number to the insurance commissioner. Hm. Okay.
I call the number he gave me and give my info. They call back while I am working. I miss the call. I call back a few times. I get nothing back. Meanwhile, two weeks have past.
I write Joe an email detailing what’s happening. Nothing back.
I finally call Joe, with one week to go until my insurance is cancelled. At this point I’m super frustrated. He says his email was down. Okay… He finally addresses the issue. But once again, I’m making all the phone calls to other insurance companies to get the matter resolved. Mistaken identity… A clerical error. Someone put my name down instead of my sister’s for a comprehensive claim… Something that isn’t «chargeable» or a reason to drop me from insurance even if it was me.
It came down to the final day before my insurance was cancelled. After a couple calls and brief conversations with Shirley, I never spoke to Joe — but she says he’ll send me proof of reinstated insurance. Yet he failed to do so.
Too Long, Didn’t read:
I switched to Geico.