Days Inn Willows CA

Actually really impressed maybe my room just finished renovating because the carpet looks brand new even all the furniture looks way better than most days inn I’ve stayed at it looks super nice especially for $ 69. I was expecting a typical days inn but the room is more something you’d see in the $ 150 price range

We have been staying at the Days Inn Willows for many years, both individually and to bring groups of drivers for track events– most recently with groups of 25 – 30 in October 2013 and smaller groups in February 2014. We kept coming back as loyal customers because of Mr. Patel and his family. They always remembered us, were so lovely, remembered the room (s) we liked, and gave us a good track rate. We knew the motel had been sold but Mr. Patel said he had passed our info on to the new owners, Rosa the manager, and we would be taken care of. We hoped for the best, as it is indeed exceptional these days to have such a great relationship, especially with a motel. We understood with the remodel and new owners the rate might go up slightly but hoped they would want our business.
I am very sad to report that it is obvious the new owner, Shiresh (who I have not spoken to as he won’t return my calls) is not off to good start with his business model, and doesn’t understand the absolute need for customer service. We are hosting a large upcoming event so I contacted Rosa. She said she knew nothing about our arrangement so would have to call me back. Constant reminders of their remodeling project kept being brought up as reasons to not respond. I said I understood a new rate would need to be negotiated. She phoned back and left a message saying they could not honor any arrangements. I phoned her back and let a message. She never returned my calls. I phoned back 3 more times and spoke to 2 different people who were desk clerks. They said they would absolutely pass the information on to Shiresh the owner, who has other properties so he splits his time. I explained the need for quick action since I wanted to reserve a large block of rooms and needed to announce them as our motel. No return calls. Yesterday I phoned again, this time saying I was shocked in a competitive market that they didn’t seem to want our business. I was assured I would get a call and the clerks were embarrassed.
I just got off the phone with Rosa after calling AGAIN. She cited never getting my calls, that she had not been in the office, gave excuses about the remodel, and blamed the desk clerks for never giving her the messages. She said Shiresh had not phoned back because they couldn’t honor our old rate. ??? So he just doesn’t call an organization back?
I have now formed a relationship with Motel 6 across the street, also newly remodeled with good reviews, who is very happy to have our business. This is a very sad story of yet again what is wrong with our culture at this point– the term «customer service» seems to be a self canceling phrase — a rare thing indeed.

Only one word needed.
BEDBUGS

The beds are awful here, the mattress is hard as a rock. However, the rate is hard to beat and the rooms are clean (well, I haven’t scoped it with a UV light but it looks clean). I’ll probably suck it up and come here again because it is cheaper – next time I’ll bring a mattress pad or something.

Between all the choices that you do have in Willows, CA, especially if you’re intending on spending the weekend at Thunderhill Raceway, Days Inn is actually quite a great choice. They usually have a $ 64.99 /​night special on a package deal for Thunderhill goers and the rooms are clean, spacious and the bathrooms are not appalling.
I would definitely pick this place over Super 8 Motels even though they are next to each other and Super 8 is a few dollars cheaper because I think Days Inn is quite nice. Parking is very ample as well and no need to worry about door dings!