Best Buy

Just went into Best Buy to purchase a new XBox. Being a lifetime PlayStation guy this was a slightly traumatic experience just walking through the parking lot but Brian from Best Buy helped me out big time! Walked me through everything I was going to need (headset, charging station, etc) and was excited about my transition to the Xbox community. Have to give this guy a major shout out for a customer service job well done! Hats off and kudos.

The associate I interacted with as unbelievable. I can only think that was a reflection of the general manager! They were very helpful.

Attention Best Buy shoppers — SAVE YOUR MONEY — DON’T — ever buy applicances from this company — I purchased a new dishwasher on 2÷14÷16 with a delivery date of 2÷16÷16 — showed up totally damaged — received a call from the Dist. Center to reschedule — they had an appointment for a week later 2÷22÷16 — got home from work — nothing — husband waited around all day — called the # and was told no appointment was ever made — earliest delivery would be 2÷27÷16 — got a call on the 26^th to confirm my next day appointment — received a call on the morning of the 27thinforming me they didn’t even have the dishwasher to load on a delivery truck, but promised it would be here on Saturday March 5^th — got a call on the 4^th to tell me my dishwasher would be delivered on March 5^th between 9am & 11am — on March 5^th at 7:15am I got the call — the dishwasher was still in transition to their distribution center and no way could they deliver it that day but would be able to delivery on ³⁄₈ per Monica she was tracking the shipment — well the straw finally broke the came at 2:57pm today with a call from another misinformed I am sure scheduler that they still have not received the dishwasher and when they do the earliest they could delivery would be 3÷14÷16 — guess where I am going tonight — never again — shame because we were going to purchase the stove, fridge and micro to match!!!
I don’t blame the store as much as I blame the incompetence of the distribution centers

Just because you end a conversation by saying «have a nice day «doesn’t mean you provided great customer service. These guys just don’t get it. There are many different options. Make an appointment to get your expensive geek squad item looked at? Associates who ignore you. Best buy is always like this. Not going there any more. They make it tough to get service, not easy. I went there because i knew i may need help with my purchase otherwise just buy on line. This company just doesn’t care. Sad.

Went to Best Buy in willow grove today to purchase (spend money) MSOffice. They did not have the many of the versions available. They only had he 1 year subscription. All other versions were empty. When I asked about it I was asked if I checked online? I went to the store to get it now, not later. How can such a large electronics/​computer retailer not have one of the most popular software products? Then not care when I asked. It’s like McDonald’s running out of burgers. Went to staples up the street and they had every version with a concerned store team member asking me questions. Have spent thousands of dollars at that Best Buy, no more.

Terrible customer service ⁴⁄₅ times I’ve been there. Staff is clueless and take forever to perform simple tasks.

Horrendously bad customer service. Went in to buy a Surface Pro tablet, knew what I wanted right away. After 30 minutes, somebody was finally available to help me. I asked if I could make a payment on my BestBuy card so I could take advantage of the no interest promotion. They said sure, but that I’d have to go to customer service. So after waiting another 15 minutes, I specifically asked the associate if the payment would post right away, even if I paid by check. I said I could go get cash if need be at the ATM. They assured me it would post immediately, no problem. So after waiting another 10 minutes for the original associate again, he attempted to ring up the sale, only to tell me that my payment hadn’t posted, and he couldn’t help me, I’d need to go back to customer service. Customer service tells me «oh, no, it could take up to 5 days, depending on your bank.» When I asked why I wasn’t told this when I asked only moments before, I got nothing but a blank stare. I went back to find the first associate to ask him to hold the tablet for me, and he was gone, nowhere to be found. The customer service is beyond bad, it’s a total joke. What’s worse, now I’m stuck waiting my $ 400 check to clear, which is money I need to purchase a Christmas present for someone. When Amazon runs them into the ground, they’ll absolutely deserve it.

Absolutely the worst. Lots of employees standing around yet no one will help. One register open and moving like molasses. Manager present and just walks by at least ten customers waiting to be helped. I hate going to this store.

I had a terrible experience at this location probably going on 15 years ago now. I told the sales manager that I would never return. I am an idiot and returned because this location is super close to my job. I had ordered online for a in store pick up, how bad of an experience could it be. Well let’s just say, bad. When I mad my way to the front of the store, there were at least 12 staff members behind the customer service counter, chit chatting, laughing among themselves, having a good old time. I stood there what seemed like an eternity, probably more likely 3 – 5 mins before one of them decided to assist me. Although she did assist me, she continued to scroll through her phone with one hand to show pics to her coworker and type on the computer with the other.
A 10 minute experience took close to 25. I will either have items delivered or go to a different location from now on.

Horrible customer service! I called to ask questions about satellite radio and the person transferred me to a department that never picked up the phone and I was cut off. Called back and the same thing happened. Not all stores are as bad as this one but some are.

My experience with the Geek Squad at Best Buy. My phone was damaged. I made an appointment so i would not have to wait. There is no system in place that alerts the staff of scheduled appointments nor do they periodically check to determine if there are appointments. .needless to say… i had to inform a rep. That I made an appointment. After checking to determine the appointment was legitimate. .a rep. Called my name to assist me. I was not pleased with the outcome.
They were not only charging me a monthly rate for insurance on my phone; but an additional amount outside of the monthly fee, which I didn’t discover until a few months later because the fee was $ 10 but $ 10 a month for the last 2 years adds up. The rep then advised me they were going to send me a replacememt phone i had 30 days to return the damaged phone… in turn charge a $ 175 accidental handling fee needed to be paid before anything could be transacted. .what the hell is an accidental handling fee. I was better off purchasing a new phone needless to say I cancelled the service. And purchased a new phone. I feel ripped off.

Been sitting waiting for Geek Squad service for over 40 minutes!.. seeing no customers in entire store, seeing 5 other Best Buy employees hanging out talking. what a joke!

I absolutely dread getting a new phone and the process. I stopped into this Best Buy on Friday the 3^rd of July right when they opened. I had the best experience. The man that helped my mother and I was so helpful. He made it the easiest experience. His name was Blue (I believe that is how to spell it). We were there for over 2 hours, because my mom and I are not techy, we left and both said wow that was great. Came home with a new speaker to bring to the beach, a new phone, and my mother now knows how to use her phone that shes had for a year ha. All of the staff was walking up to this man for help, even the manager. I am certain he was the leader at this best buy.
Thank you Blue!

Extremely unprofessional and nasty staff. A sales associate named Michael screamed at us on the phone and refused to get us a manager on the phone. Order was delayed by several days despite a delivery guarantee. Will never use company again.

Really bad experience with the car installation in the back of the best buy. I wanted to them to install my new automatic starter on my BRAND NEW Rav 4. I didn’t have an appointment but they said I could leave it there for the all day and pick it up at night before they closed. Picked it up at night, then the next day I opened the door an realize there was a blade on my floor mat, pieces of the cut off wiring and then I notice SEVERAL scratches on the inside panel. I was very frustrated, like I said before this was my BRAND NEW CAR. I showed them the next day and they wanted an estimate for the damage from my dealer. Gave them the estimate and I STILL haven’t heard back from them it’s been about 2 weeks. There was no option to give them ZERO stars, but if I could I wouldn’t give them a star.

Was just refused a watch sale because the item didn’t scan. I was told I could buy it on line and pick it up if it was available but can’t have the one I had in my hand or the others that were on the shelf because obviously if it didn’t scan, they’re not supposed to sell it. Asked if a manager could rectify it? No. Can I order it online and pickup the one I have at the register right now? No. Can we have a manager at least look it up to try to get it in the system? No.
Fine, best buy. If you want to work that hard to refuse a 200 dollar sale, I get the message. I’ll take my business elsewhere.

There must be 80 people on the floor. And there is one single person checking people out. In addition — the 80 people aren’t really trained on any products — so you are on your own from beginning to end.

If I can give ZERO stars, I would. Avoid GEEK SQUAD at all costs. First, they left a message on my phone that the computer was ready. It wasn’t. Wasted an hour driving there and back. Second, they claimed they tested the hard drive and it tested bad, so they say. Therefore, they would not clean it. They pulled this same shit a year ago, and told me the drive was bad then, too. Just amazing they they had the balls to tell me two years in a row that they needed to replace the hard drive. WHAT I DID ABOUT IT. Went to Chestnut HIll Computer Spa. They tested the drive and there was nothing wrong with it. It seems the GEEKS are too lazy and too dishonest to do their job. DO NOT GO TO GEEK SQUAD. DO NOT BUY A SERVICE CONTRACT FROM THEM. THEY ARE THE WORST RETAIL MERCHANT I HAVE EVER SEEN. GO TO THE CHESTNUT HILL COMPUTER SPA.

For businesses to remain open its all about customer service and experience. This place lacks customer service and efficiency. I have seen shorter lines and friendlier service at any DMV compared to this place.

Avoid their Geek Squad at all costs. They will oversell you gadgets that are unnecessary. In addition, they only cared about getting the equipment working that they came to install. Which, needless to say left me with problems with my in home wifi network (since they monkied with it for a Sonos install) and my Fios DVR and TV connection to my AV receiver (after they installed an AppleTV).
When I called the Geek Squad guy who had come to do the initial setup, he told me I needed to call the store to schedule a Geek Squad appointment. When I expressed my concern about his work, he hung up on me.