Mr Mover

Found Mr. Mover on Angie’s list they had a A rating now I know why. After visiting there website
which was very informative I called and talk to the owner Tony. Very nice and helpful on the phone. Moving Day. Mr. Mover showed up on time, did a walk thru with my wife explaining to her how a three man team will work. One man will load the truck while the other two men bring the belongings to the driver/​loader. It was very fast and professional. I have never seen a company work like this I was very impressed. After loading our three bedroom house they informed me they were stoping for lunch and would take that time off my bill. The unload was just as fast and professional. The owner and I did a walk thru before they left to make sure everything was in the right place and put back together. My wife and I were so grateful for all there hard work we tip each mover $ 50.00 each. Best mover By far. I would never hire anyone else. Thanks for a great job Mr. Mover

I really wanted to be impressed based on all the good reviews on Angie’s List but I’m quite disappointed.
To start, I booked my move a month in advance and was quoted $ 98/​hour since I was moving from a 1 bedroom to a 2 bedroom and 2 guys was listed online & verbally suggested for that move. I was hoping for a call the day before or even the morning of to let me know they hadn’t forgotten about me, no follow-​up call. My appointment was 3PM and since I wasn’t aware of the 2-​hour time window (I know most services have this, but I wasn’t told or reminded) so I tried to call at 3:15 and left a message asking if they were running behind… no return of my call. I then called at 4 and got hung up on so I called back and at that time was notified of the window and was told they would arrive between «430 and 5.» They arrived shortly after 5:30 with 5 people total, came in and started moving stuff quickly. They were very quick which was nice but I was the last move out of 5 for the day (hence why all 5 of them one of them said). So I assumed my rate would go up even though I didn’t need 5 people… the owner isn’t very friendly during this process either as he barely talked, didn’t inform me of the higher charge (I would’ve said ok anyways since it went faster, but it’s the point) — a woman mover did all the customer service aspect.
I’m not sure how they packed my stuff in their truck, but I have scratches on my couches and a small rip on the corner of my large couch that weren’t there prior… my bed was dirty (understandable from dirty hands, but was surprised it wasn’t wrapped). I also have some small nicks on some other pieces of furniture. The younger guys asked where they could put (some of) my stuff into the new place, the owner moved a few things (I think he primarily packed and unpacked the truck), while towards the end many boxes were just left in my living room from the others.
Overall, I was charged $ 118/​hour, and stupid me for not reading the paperwork before I signed, saw the day after that I was charged from 5:15 — 7:30 even though they arrived after 5:30 and left before 7:30. I get that it’s a business and they want to make money but come on… I’m not impressed and I hate to say it but I don’t plan on using them again or recommending them. I was really hoping for a better experience and for my furniture to have been better taken care of. I’ve worked in customer service for over 10 years now, I think it’s needed for services like this.