Bruce Peck was quick in responding to my request on . He spent quite a bit of time discussing with me the scope of the work and what he would do to execute the job. He said he would be competitive in his bid. His bid was competitive, and he did his best to come out ahead of his competition. After I accepted his bid(out of 4 total), he scheduled the work within 1 week, fitting it to my schedule. He had a crew chief that spoke English, and they did excellent work in prepping, executing and clean up. I am fully satisfied with the work. Bruce’s company is not as Tech-savvy as some of the others. His follow-up was less than perfect, when I needed documentation from him to provide proof of new roof to the insurance company. I think this is because he personally handles all of the customer calls, and simply gets bogged down with a whole bunch of distractions. If he streamlines his front office operations, I believe Bruce Peck can provide full satisfaction to his customers. Bruce works well with someone who is patient, has plenty of time to talk thru the project requirements, who is more old-fashioned rather than tech-savvy, and who wants to do business with someone who is comfortable to talk to and deal with. His crew does really competent work. I would use Bruce Peck again, but I won’t be needing a new roof for another 30 years, G*d willing!
