Navient

Horrible customer service. Talked to one of their foreign reps, tried to explain and get some information. He kept talking over me, when I asked to speak to a manager he didn’t comply and transferred me to another department.
Not sure where they hire these reps, talk about needing serious and drastic improvement. Worst customer service ever!

They shut down your password every 3 months so you can’t pay your bill. In my case this has happened for over a year. The worst thing is I was in a car wreck and couldn’t pay my bill due to being in the hospital and getting back surgery. I tried to have my girlfriend log on to pay it and sure enough they blocked me and gained interest each day I was in the hospital unable to move. They called me everyday even after I explained my issue and wanted me to pay a extra month instead of what I owed. They knew I was under pain medication and other pills. They are a bunch of blood suckers and the FTC will be getting a letter from me also.

Worst customer ever. Had to call India customer-​service to stop mail to go paperless. Even a bank can set up paperless communications online.

They took over my loan from Sallie Mae. My auto pay kept going to Sallie Mae so I missed a few payments. They had my correct address but never sent a notice. They called me at a wrong phone number and e-​mailed me at a wrong e-​mail address. They reported me to credit companies for $ 84 monthly late payments and ruined my credit. I have been trying to resolve this for the past five months and they take their time. My lawyer sent them a letter but they told me they can’t respond to me because I did not send them a power of attorney for my lawyer. If these don’t qualify the management of this company as heartless and ruthless what does?

Navient purchased my loan from Salie Mae. They added hundreds of false late fees and will not fix their mistake. This is a scam company

Worst service company I have come across in a while. Multiple instances of screwed up transactions. It got so bad I just paid off the loan so I wouldn’t have to deal with them anymore. Do yourself a favor and go to the bank.

Navient terrible lender. Will not renegotiate your terms even after you’ve humiliated yourself asking for mercy because you were unemployed during a terrible recession. Very judgmental and pushy to minorities in my anecdotal experience. My wife has had a horrible but a less judgmental experience with them which I can only assume from the fact that she «sounds» white and American born. My accent seems to make the difference. I’m from a really poor family in Brazil that lives by the motto: we pay our bills on time– always.
This company (whatever they are calling themselves this week) are completely unwilling to compromise. I understand that the person I spoke with was an underpaid low-​level staff-​person who was forced to subject themselves to stressed-​out callers all day, but you as a company set the tone. My compromise was paying just under your demanded amount every month and «no» was your only response. You’ve humiliated the person that my parents raised to be a responsible citizen Regardless of your obvious attempt to improve your brand through a name change you always be evil to me and to anyone who will have my blood.