Massage Envy – Wildomar at Clinton Keith

This one-​star review is directly solely towards the company itself. I had a few good select massages but overall just a pathetic experience. Wanted a consistent schedule with someone that understood how much pressure I needed and where. The first two therapist were decent, but because my work schedule changed I had to move around a bit. I was forced to adhere to their schedule, which was fine. But between the remaining 6 months period the therapist changed 3 times and the message always said «They left the company», or maybe I just smelled? I could see that. But seriously one of two things is happening. 1) They are underpaying their employees and expecting the client to pay 30% tip to the therapist to ensure good wages, or 2) The employees are farming massage envy and stealing clients. With all the staff I see around I think it has a lot to do with the former. Regardless, I’d suggest staying away from this chain.

Wow! What an amazing experience. Kendall was my massage therapist and she paid so much attention to all of the areas that I told here were bothering me and my goodness she did a wonderful job. Will definitely be back

I went in yesterday for a mothers day special my husband bought me. Loved the facial it was amazing. Then i had a massage afterwards. Ive had massages from south coast winery to the mission inn and ive had them at various massage envy locations. Yesterdays massage has never happened to me before. She started to rub my feet and paused for a min then started again then paused. She went to the next one and barely rubbed and then paused as it happened again i almost got up to see what was happening. Then she rolled me over to my stomach and the whole time she was yawning. So was she falling alseep? Who knows. But my pedicure i had after at another facility, he rubbed my feet better. Its true, you get what you pay for. Id pay mission inn prices anyday to get a nice massage

I got a facial from Jenny a couples weeks back and was very impressed with her skin care knowledge. She evaluated my skin and recommended a specific facial (anti-​ageing) based on my skincare needs. Jenny was gentle and talked me through the process as she went. She asked about my current skincare regimen and gave me a sample of a product that she recommended to help clear up some blemishes that I was concerned about. I already booked my next facial with Jenny and highly recommend her for your skincare needs!

Very professional. I have had 20 plus visits here and all have Been great. Minus must one star because they keep your credit card on file and will charge it monthly.

I’ve been coming here for about 3 years. Pamela, Rayza and Christy are amazing. They have all worked on my arm pain and it is so much better than it used to be. They are so good at finding the spot that needs work and showing no mercy (unless you ask for it :-). This location is private, quiet and professional.

My wife and I had a poor experience with Ashley but Larry the owner called us and was very professional and we appreciate how he handled it with us because we love our services at message envy

I had a massage from Taylor she is pleasant, strong, has good knowledge base and is very able to do deep tissue work and spirt massage which is what I need. The price is great the shop is super clean and fresh. I love it

I was in the area and decided to walk — in to see if they had any availability. I was able to get an appt for a 90 minute session with Kristy and a facial with Deanne afterwards. I really wish I had gotten the names of the girls who helped me at the desk because they were so helpful and nice! I appreciated their patience and attentiveness today. I am still trying to find a massage therapist to use regularly as my former therapist at this location no longer works here. Thoroughly enjoyed the facial. Would definitely recommend Deanne, and I look forward to trying her Murad recommendations. Even being out of stock of one item a sweet girl working at tge front desk suggested a sample and handed me a full sample of the new Murad pomegranate skin polish. Every time I get the idea to cancel my membership status, or to out it on hold, I experience such wonderful service and decide against that notion.
An FYI~ They no longer do the punch card for pre booking a massage session but they transferred all my previous punches/​credit and applied it to my account as $ 3/​punch. Keeps things more organized seems like. :) Thank you again to a great lobby staff!

Big Thanks to Kendall! She has great skill. How she got to the knots on my shoulder was amazing! Special effort! Best massage ever! So glad they introduced you to me. See you next time! Again, great session. See you very soon!

Special thank you to Pamela! I’ve worked with therapists all over for my neck and back and her skill is high level and I’m super thankful for her help and keeping my progress going forward. Mahalos Pamela!

The Wildomar location seems to always have an opening for last minute appointments, which makes my body so happy! Staff is extremely courteous and I have never had a therapist that wasn’t simply amazing! By far, this location is my «go to»

My sis had a massage with Veronica yesterday. She reports that it was one of the best she has ever had and that she is considering a Massage Envy membership based on Veronica and her experience at the Wildomar location. Great job Massage Envy — she is a tough critic!

When I tried to stop my membership I had the worst time. I was told I had to come in and sign a paper to stop the automatic billing and cancel. When I went in the girl lied to me and tried to get me to sign a paper that would charge me for another month. She said that I had not paid for December even though the payment was taken out on December 3^rd. She claimed that, that payment for for November. I then asked for a copy of all my charges since I had been going there. It showed that indeed the year was over and that the payment for the next month was due on the third. It took another few minutes and then she tried again to get me to sign the paper for another months payment. She said my membership was for a year and that I had another month for the year to be over. I then told her that I came there to relax and get a massage not for this type of high pressure sales scam. The paper showed that I had been a member for a year and that the payment for December was already paid.
I have been a member for a year and most of the massages were good and a few were great. I am very disappointed in the hassle I had when I went to get my last massage. Suggest everyone ask for a print out of their account.

The massage experience was great, however the front desk staff is a joke, they are completely fake and trained to just be that way so they can take your money. I went in for the first time not knowing anything about having to sign up for a «Membership» the girl that signed me up did not give me the 3 or 6 month options she just went ahead and signed me up for the 1 year plan without me knowing! And she said I could cancel any time. So 6 months into my «Unknown» 1 year contract I called to cancel, they said oh sorry, you can’t, I explained and told the manager what had happened she told me pretty much I’m sorry and too bad you signed the contract, I said no, cancel my contract because this is not the way you conduct business and I will be calling corporate and the Better Business Bureau. after that they did void my contract, but the manager tried to talk her way out of it, not gonna work… I would of appreciated if they would have told me about the other options at the signing of the contract, and never once did the girl tell me it was a 1 year contract, it was all done too fast. Beware when going here.

I finally found a good massues, Cynthia! She listens to what you want and does exactly that. She books up quickly, so you need to plan ahead. All of the staff here are great and try to get you in, even on short notice.

As someone who has experienced a lot of massage therapy, I was looking for something wonderful. I had seen a lot of advertisements for this place so I thought, with their first time customer price, why not give it a try…
Sure, they were friendly and the place is clean BUT I got a «meh» massage from, what seemed like a student, who just pitched package deals at me while she barely massaged me. Then when it came time to pay I was pitched the spiel about the $ 59 a month deal. They are very pushy about it, seems to be more important than your massage or experience. NEVER AGAIN! Way too expensive for the experience and the massage was poorly executed. Why would anyone want to come back to that.

Horrible !!! That all I say about this place I have been a member of massage envy for 5 years. When I started my membership it was great friendly staff could book an appointment with no hassle made me feel like family. Now it’s not worth my time every time I call I never can get the appointment I want. I have to wait in some cases 2 or 3 days to book an appointment that makes it really hard when I have other things going on and my schedule is not set. If your a busy person like I am and you don’t have a set scheduled believe me its not worth it. 2 years ago I would have chosen this place hands down as the place to go but now its the biggest joke as soon as my membership is done I’m canceling after 5 years what a waste

I’ve been to a couple different massage envy’s in the area, and time and time again, this location proves that they are the best one around. The beds are heated and more comfortable than those at the hot springs location. I’ve gotten much better massages at this location than others. Haven’t found «the one» yet, but I’m pregnant and hard to please haha But I put my trust in this establishment. Oh and the receptionists are nicer here too!

My husband and I were looking forward to a nice massage after a day of working in the garden. However, only 30 minutes before our scheduled appointment, they called to cancel. Very disappointing!
We went to Allo Spa in Temecula instead. They accepted us on short notice and they were very professional.