KB Home

Nice open plan with woe halls, tall ceilings and tall doors,. Really nice for Under $ 300,000

Way into the building process, still going strong, still in love with the builder and its team!
Vicki has been checking in on us on a regular basis to make sure we get the best service possible. Robyn from the Design Center has also been in regular contact to make sure we’re happy with our choices. Both of them exercise customer service to perfection, and they are spot-​on with their contact intervals: not too close together, not too far apart, never intrusive, just perfect and on the dot.
We have been introduced to the Superintendent, Ed, who has been walking us through the entire building process. Throughout the building process, we get a chance to do several «official» walkthroughs with the Superintendent, in order to give the customer a visual of the building progress as well as giving the customer the opportunity to make firm decisions e.g. where to put lighting, etc.
Also, Ed has been providing us with a weekly update on the progress on our house, as well as providing daily progress reports to Vicki. So whoever it is we get a hold of they will always know the status on our house. This, ladies and gentlemen, is called «professional and organized work ethics».
We could not be happier. It’s still quite a while away until completion, but things are progressing greatly and rapidly.

Completely useless. Cindy Lopez is terrible at customer service. She never calls or emails you back even when she says she would. Hint. It’s called setting proper expectations. I hated my experience with her.

We are currently buying a KB Home in the Saratoga Community in Victorville. I saw all the nightmares with KB Homes in Florida and Texas. CA seems not to have problems to that extent. I was able to talk to home owners that live at the KB Homes across the street from where my KB Home is being built. Those ones were built 6 years ago and haven’t had any major problems. Stucco coming off in some areas of a couple of the houses, but that’s it. Biggest complaint is that they regret spending so much on upgrades.
What I want to let everyone know is that of course you expect a model home to be upgraded, but not to the extent I’ve discovered. Like the first reviewer said basic things I’d expect to be standard with a new home are not. For example, service door from garage to outside (upgrade), «extra» outlets (upgrade) they put the very minimum number of outlets required by code and it’s not sufficient, ceiling lights in bedrooms (upgrade), stair railing (upgrade), kitchen island (upgrade), built in microwave (upgrade), cupboards over refrigerator (upgrade), rounded drywall corners (upgrade) and the list goes on. I suggest choosing structural upgrades that will increase your homes value. We added a three car garage, converted the downstairs den and restroom to a bedroom and full bath, and chose a solar system. You will spend $ 20,000 minimum on what you would not have considered upgrades. Also, fireplaces are upgrades in all new construction from what I researched.
With KB Home you are allowed to go the design studio and select upgrades without having to leave a deposit for up to 10% of the base purchase price (not including lot premium). Solar system does NOT count toward your 10% allowance. Anything over 10% of the base price you have to put down a 50% deposit on (just on the amount you go over the 10% of base price). So be very careful that you don’t go over the 10% that way you don’t have to put anymore out of pocket. You have to leave a 50% deposit on the amount over 10% of the base price if you go over and you have to pay that at your studio appt.
Negotiate your contract deposit, they wanted a $ 2,000 deposit and I talked them down to $ 500, I used the difference as my studio deposit because I did go slightly over the 10% base price allowance. If I have to walk away before closing escrow at least I won’t lose more than that. The rest of the upgrades amount will be rolled into your loan.
If you choose to go with Nationstar as their preferred lender just be aware that legally they are obligated to give you a GFE Good Faith Estimate within three business days after you apply and they run your credit. According to RESPA (google it). They will try to give you some stupid worksheet that they try to pass off as a GFE. A GFE must say «Good Faith Estimate» on it and it’s a standardized form used in all lending.
Anyway, I’m still excited about purchasing this home. Just be aware. Read your sales contract completely especially the liquidated damages section. Don’t rush into signing. It took me a week and half before signing and that was after I was already pre approved for my loan and after I read that whole sales contract and asked them many questions before feeling good enough to move forward and sign.
Update: I backed out of my KB purchase 5 days after signing. I ended up buying a home for less that had a lot more features than the KB Home I was going to buy. I dodged a bullet here. I would have regretted actually buying the home.

problems with this studio:
–EXTREMELY FAR AWAY– took us 3 hours to get there! unfortunately, we had to make 2 trips because they close at 2pm! who does that? at least push it to 5pm!
–ROBYN CLAWSON– terrible customer service, does not know her products. we requested an extra light fixture in our backyard. months later. after they have charged us and just before our walk-​though with the superintendent, we find out that the extra light is not allowed due to our complex rules. ok, that’s fine. why not tell us that when we first requested it? they tell us we can pick another add-​on but whatever we pick, she comes back and says, «too late for that one». are you kidding me? first of all, you didnt tell us the light wasnt allowed. we noticed it wasnt there and thatsss when you finally told us. you were hoping we woudn’t notice and you’d get away with it!
–LIMITED, PRICEY OPTIONS– one of our neighbors were sooo smart! they went with all the standard options. after moving they did a complete overhaul for way cheaper. lesson learned!
why did we buy a kb home? im extremely disappointed and will never recommend them again

Well, I just have to make a review about KB homes overall.
The homes are great but talk about major Up selling making you feel cheated.
Me and my wife had no idea what was waiting for us once we got to this KB studio location. We thought we were buying a $ 330.000 house, instead it became $ 360.00!!! $ 30,000 more!!! WoW… WoW
I mean, KB homes with their basic packages of their homes won’t even have outlets to have connections for your TVs. What? You will have to separately purchase of basic lights on the rooms etc. Gosh, simple items like that.
The Tiles, they are gonna up sell major on them too. Or else, your whole house would be on Carpet, even the Kitchen … hahahahaha… what a joke.
I read the first reviewer here and I guess i’m lucky to have a friendly and helpful KB Homes Studio Rep. In fact, we were glad it was here that helped us around. I even requested to have some coffee and even brewed a new coffee for me. Overall, a positive service.
Anyways, I’m very very disappointed and I hate dishonest business practices. No wonder they have a KB Studio … to get more money from homebuyers.
Now, i’m based this review only at the KB company itself and this Studio location from Wildomar. The service we received from the KB Homes office at Shady Trails Fontana were first class. Debbie was awesome and she guided us well in getting our home. Her and another lady named Trina was also equally helpful.
Overall, I’m very happy with the positives but we were very very disappointed with the way we had to pay so much more for upgrades and all that. You feel so cheated after getting your purchase but I guess thats how they make the big bucks, by cheating.