Enterprise Rent-A-Car

The time has come to update my reviews of this particular Enterprise location. This day after the Cleveland Cavalier’s momentous and historic NBA championship, one thing is absolutely clear — Leadership Is Everything! It takes focused purpose and a well-​developed team to win. Lead by the branch manager Ryan Angers, along with Tia Anderson, Paul, and John, this is a stellar team! Keep up the good work guys.

I had made a reservation for Dodge 200 for a noon pickup. When we arrived at the location we pulled up next to the handicap spot, which was occupied. The only person there was working with a customer so we knew we had to wait. We didn’t have to wait long and an Enterprise rep soon entered the building. They did have far to walk as they were parked in the handicap spot. I have osteoarthritis and it would have been nice to park that close.
The rep verified our reservation and then spent the next 15 minutes searching for a car that was available. I thought the reason why Enterprise had a reservation system was to ensure that the car model and class that was requested ready; speedy customer service. We were given the choice of a Ford Focus or another car that was not in the class as a Dodge 200. The impression that I was getting from the rep was this is the car I am going to give you regardless of what you reserved. There were other options available but with a higher rate than what I made the reservation for. I wonder was this a bait and switch attempt?
Needless to say the Ford Focus was not what I wanted or the class of car I made a reservation for and all the complaints I have about the car have nothing to do with this location or Enterprise.
When were we returned the car, my wife explained the issue and were given a discount for the rental.
I was not comfortable with this location and will rent from a different location going forward.

Excellent Service!!!
Took a vehicle here that I drove from another state because tire sensor was activated, they checked the tire, repaired at the auto center next door, and had me on my way in 30 minutes all with great attitudes.
Would highly recommend this location.

Rented a car today and finally for once I witnessed such a high me me of professionalism. I have dealt with many rental car companies but I must say my experience today was a positive one. The staff is very professional, courteous, and organized. You can tell that ‘the customer experience’ is what they strive on

This was the second time I’ve rented from this Enterprise location. They are by far the most friendly and helpful team that I’ve dealt with in my travels. I would definitely recommend them to anyone that’s looking to rent a vehicle.