PetSmart

I felt the need to write this after I left a review of my nightmare at Banfield. I wish I would have gotten her name, but I was so grateful and impressed with the young woman who worked with me in the grooming area.
As I stated in my check in at Banfield, the staff had mangled my dogs nails and he was in pain. I wanted his nails to not be so sharp, so I was going to bite the bullet and pay the same price twice so we could at least get his nails ground down instead of hacked at. I cannot express how grateful I am to the groomer, because she cared more about my dog than charging me the money. Before I could pay, she realized that Banfield had actually cut his nails PAST the quick, and she could tell they had applied a blood clotter (Banfield conveniently neglected to mention this). Thus, his nails couldn’t be ground any more without causing more damage.
Even though I left with my poor furbaby in pain, I was incredibly relieved that the groomer had spared him further injury. It meant a lot that she clearly cared about animal welfare, which is too rare even in animal-​centered industries. *cough cough BANFIELD*

Not sure why the grooming department has so many negative reviews, BUT I’ve never had a poor experience there. Dana has always done a wonderful job. From the very first time, I expressed the handling concerns of my dog and Dana was attentive. I’ve been booking with her since and I’ve never had an issue. She’s great with my babygirl and soon I will be brining my 1 year old Pitty to Dana. She’s awesome! Thanks Dana!

This place is the worst. I am writing this review for Banfield Pet Hospital. My dog recently ate a bottle cap and was throwing up so I took him in. All they did was charge $ 400+ for xrays that the technician couldn’t even understand. After all was said and done, they billed me $ 500 for medication that I’m sure is useless and for incomprehensible xrays. Save yourself and go to a vet somewhere more respectable.

Overpriced to begin with but the grooming department has THE WORST customer service around. slow and they do crappy job. Too many other choices around to come to this Shit hole.

Now that they do online reservations for grooming, making an appt is so much easier and faster.

This review is directly for the store manager! Not for the nice gals on the floor. The manager was one of the rudest ladies, we have 7 reptiles, a turtle, a dog and multiple fish so needless to say we have to get my sons pets stuff all the time. We came in for a return on items that we had emailed receipts for and the store manager said we needed the paper receipts? Really? That makes no sense! After her huffing and puffing she said it takes «longer» to do a return with an emailed receipt. Apparently she’s to lazy to take a few more minutes to do a return with an emailed receipt. Plus she said items weren’t on there so we had to show her they were. We shop her e to often to experience service like that, or anyone in that case. What an awful example of a leader! The entire time she gave the ugliest looks, huffs, exemplified rudeness while other guests and her staff watched! Why would anyone who has an option to shop here want to spend money at a place like this! Bye Petsmart, Hello Petco!

if you’re thinking about taking your pet to get groomed here. DONT! Last time i took my dog i told them i wanted a simple trim & wash for him. as i was heading home i received a phone call from one of the girls saying they can’t wash my dog bc he was too tangled? i was irritated because they didn’t bother to tell me this while i was there! she then told me they would have to shave my dogs hair (because of the tangles) & i specifically told her do not shave it, i don’t want him to be bald! i told her she could cut some of his hair. more than a trim but i do not want him bald. Hours passed by and i thought it was odd that they haven’t called me yet. I called and asked if my dog was ready and their response was «oh yeah he’s ready» excuse me? has my dog been sitting in a crate for hours and no one has called me to tell me he’s ready to be picked up? IRRITATING
When i picked him up. HE WAS BALD! i was so upset i didn’t say anything. Then they tried charging me 60 $ because they washed him with a certain conditioner or something & i told them i never asked for that, all i asked for was a trim and basic wash! And the girl told me «well you got that on your last visit so its in our system”(which also reminds me when i picked him up the last time, he was still wet & smelled like wet dog). She took the charges off but also made a comment saying «well he did get it, but we won’t charge you» ok lady…
when i entered my car i noticed my dog had a cut on his leg!!! do you think they even bothered to tell me? obviously not. horrible customer service. I’m not one to complain, but man they suck! Don’t take your pets to get groomed here people.

Came to get our four legged children’s needs. We weren’t helped but we knew going in what we wanted. The cashier was friendly and helpful when we asked her a question.

Trevor is the worst groomer ever. I always go to Petsmart to have my dog’s nails trimmed but now I have to find a new place who will listen when I tell them my dog has bad hind legs and will nip.
When I told Trevor this, he just scoffed and said «yah, whatever» like he was some pro at nail cutting. Well, he definitely met his match because it took him 15 min, the help of other groomers, AND he still made my dog bleed at least 3 times.
There is another male groomer that is waaay better, who keeps my dog calm and does a great job. I wish he was there.

Worst grooming experience ever!
I have been going to this petsmart grooming salon for three years now. over the past few months it feels like the grooming salon has declined in both customer service and quality. My dog used to love going to the groomers to get groomed by Melissa, but ever since she left its been one bad experience after the other. My final time ever going to Petsmart happened last weekend when i picked up my dog from getting a haircut and bath and while driving home noticed he was scratching his eye a lot. his eye started closing so i contacted the grooming salon to see if anything happened, of course she was rude and denied. the groomer then stated to bring our dog in to banfield. we brought him in a couple of minutes later and again the groomer denied anything happening, and offered to wash out the eye, when she got close to my dog though he flinched back, so of course i would not let her wash it out. she kept insisting that’s all the vet will do anyways. well after going to the Vet they checked his eye and ordered a stain test to check for damage, turned out his cornea was scratched. he was prescribed an antibiotic ointment, eye drops, and has to wear a cone. through out the whole time waiting at the vets not once did a manager or the groomer came to apologize about the incident. after writing a letter to corporate about the lack of empathy a manager called me and offered some treats or dog food, of course i declined and was appalled that he would even think that would make up what my dog went through. the manager didnt even seem empathetic regarding the situation, seemed like he was just offering that to shut me up.
I hope for Petsmart to hire experienced groomers or at least make an effort to properly train employees. I have read other negative reviews and can relate, wish i would have read them sooner though.

We just adopted a puppy from Petsmart Charities, Barks of Love (Rescue) and I just want to say what a great experience it was! Paige and her Dog Whisperer, were awesome and made sure our dogs all got along. They went above and beyond to help us and we appreciate it, very much! Thank you!!!

Pet Hotel Review
We left our baby here for 6 days. While he was here we called everyday to check on him. Each time we called they had a full report on how he was doing, how he was eating, etc. They treated him so well…

All staffs are very friendly and very helpful.

It took me a while to write this review because I was just that upset. About 4 months ago I was looking for a groomer that was close to where I live. We usually go to long beach but it’s pretty inconvenient since we live near Whittier. I choose PetSmart in Whittier because if the reviews and how much cheaper it was than where we usually go. So here’s what happened:
I called to make an appointment for Sunday on Thursday. Everything went fine, gave them the package I wanted and set up the time to arrive. We got there on Sunday and they didn’t have us the for the appointment! They said that they are booked up and said I may have called a different petsmart and they couldn’t take me. I was flabbergasted. I told them the name of the person that made the appointment for me and two of them (one a manager!) exchanged looks and then the lady that was at the appointment book readily «squeezed me in» after asking a couple of groomers who could stay late to service me and my dog. That was so uncomfortable and they treated me as if they were doing me a favor instead of them messing up! I am NEVER coming here to groom my dog again.

The hardest part about volunteering at a shelter is saying goodbye to the pets that get adopted. This is the first time I experienced the pain of not seeing the pet again because it Didn’t get adopted or fostered. Samantha the Siamese if you please kitty became ill. I was really hoping my posts on FB & other social media would’ve helped to find forever homes. I’m hoping her son Simon the Siamese if you don’t please kitty will be alright. Thank You all for the Likes on Siamese Yoga Cat

While making a purchase at the register I was extremely disturbed to watch the grooming take place through the glass windows near the register. I watched a visibly stressed Shitzu have the knots brushed violently out of the fur on her ears. The woman working on her did not seem to have any regard to the comfort of the animal or how painful her extremely fast and aggressive brushing could have been as she tore through the poor animal’s knots. After watching that, there is not a chance I would ever take my pet here. I felt sorry for the poor dog undergoing this «grooming» and further more would love a chance to brush the woman’s hair with the same aggressiveness, so she could experience an equally pleasant experience she was giving to this dog.

WARNING!!! WARNING!!! DO NOT GROOM YOUR ANIMALS HERE!!!
This place is by far the most disgusting worthless place I’ve EVER been! Their groomers are so unprofessional and make super inappropriate comments for example our first time attending the groomer right off the bat the phone call was a fail the your girl that answered the phone had the attitude of a rebel team on a bad episode of Maury super rude and beyond ghetto I should have known then not to come here second off right when we were checking in our dogs the tall older white male made a comment apologizing for being on his personal cell phone saying he was just trying to «move up his appointments so he can hit the bar early» I was appalled. Being a salon coordinator myself I know how a salon should be run. A grooming business is a service driven business people are trusting you with their animals therefore you should conduct yourself in an appropriate manner. We were dropping off three dogs one huge lab and two small short haired dogs the man said it should only take about an hour and a half I thought that was super quick but was trying to give benefit of doubt going against my better judgement. When we picked up our dogs they looked traumatized and we’re still WET! We left and the whole ride home smelled like gross wet dog! I called and spoke with a Manny the manager and he apologized for the bad experience and offered me a free groom to come back and give them another try. Three months later and I still haven’t gotten my free groom. Every time i call some ghetto girl answers and gives me the most frustrating attitude. This time I was hold for fourteen minutes!!! I hate this place!!! I have tried to be positive but I am so OVER IT!!! What do I expect all of the people here are just hourly employees but still take some pride in your work my god.

I always brought my pup here, to the groomers & vet. I stuck with the vet for a year but will only go back if I’m at desperate need. They are SO expensive and take a very long time! One time I was there for 3 hours! Another time I dropped my pup off for recasting on her paw and they had her in a cage the whole time and hours later when I went to pick her up I saw them remove her and changed the cast as I waited. This infuriated me that my pup was there for hours in a cage when she could have been home with me!
Now to the groomers… I’m attaching a picture of how horribly dirty the place was last time I came. I made an apt at 8pm. When my sister and I showed up there were two girls there and one dog. There was tons of hair at every station! It was not clean at all. One girl was working on the husky as he Unilocaled and cried. I know they can’t control this part. My dog was frightened and shaking badly. I figured since it was late and I made an appointment they would take her right away. The lady told me she would be in a crate until the other girl was finished with the husky. I wondered why there were two girls and one was busy so why couldn’t the other lady take my dog since she obviously was NOT cleaning! I told them I was just gonna leave and they had no problem with it! Didn’t not care at all and was not apologetic! My sister and I just stared in disbelief at the two girls. Maybe it was because it was the end of the day, but compared to my recent visit to a different groomers, this was a complete nightmare!

Everything you need under one roof. The people that work here are so helpful as well.
I love the fact they have their dog adoptions monthly, that is where I got my k9 companion, now going kn 4 years, Buddy.
I bring him here for everything I need. I also will bring him for grooming when my salon is full and they do a decent job– I noticed my baby had some cuts on his skin– this last time I picked him up so not too happy about that.
I also like to to bring him here for doggie daycamp– they have the dogs play together and takes them for walks and feed them. you can also pay extra for uce cream and treats for your baby. You can even oay extra for your little one to have their own little suite with T. V!.. lol.
My dog is always so happy to come here and he is always welcomed kindly by the trainers. Highly recommend this store!

The Cat Nazi
Do NOT attempt to adopt a kitten from this store. At least if BARBARA is working. Barbara judged me right off the bat. I have owned cats for most of my life, all of which lived full and happy lives. She required a lot of information, which is understandable. But when asked what % the cat would be outside I said 1% (because never say never) Barbara says «that’s going to be a problem, my cat is NEVER outside. When I carry him outside, he wants right back in.»
Umm Barbara, you just said he’s NEVER outside. Being carried outside is STILL being outside. Literally, easier to buy a firearm than a cat from her. Nevertheless, I did not get my kitty.
«NO CAT FOR YOU!!!»