Daniel’s Jewelers

This place is horrible. I walked in to three sales associates standing behind the counter just looking at me. Ummm… Ok? I’ll say hi I guess. No greeting whatsoever.
One of them decides she’ll help me out. I told her I wanted to see their princess cut solitaires. She then proceeds to point towards that direction.
The first diamond she pulls out is a 1 carat. «Excuse me, do you have a cloth to wipe this with?» She asks, «Why?» I said, «Because their is a smudge on the diamond of a fingerprint».
How am I to look at the clarity with a fingerprint stain on the diamond? So she yells out to Yolanda or whoever and she brings a micro cloth over.
I then asked to see the 1.5 carat. She then proceeds to ask for my ID because this ring is «over the limit». Ok? I didn’t have my ID with me so she had to wear it on her pudgy hands.
She then proceeds to asks me to compare my diamond with the 1.5. Ok? Obviously I’m there looking to upgrade so my diamond won’t be as big. She then says, «Look at this diamond compared to yours. It’s like bam in your face!»
Wow! Not only did this girl look like she just graduated from high school and had too much McDonald’s… She was very unprofessional. Did she even know anything about diamonds? Probably not… I will go elsewhere. Do not come here. It’s a joke.

I came here today to look at the love song collection seeing as I have a gift certificate, and I ended up waiting for 20 minutes just to receive horrible customer service, the girl that helped me was so rude, and wore way too many rings on her fingers. (It was weird)
Don’t waste your time here, go to the other Daniels or Robbins brothers.

Horrible customer service. Walked in the other day and was COMPLETELY ignored by the woman behind the cash register. No hi, how are you, I’ll be with you in a minute. None of that. It’s like I was invisible. The other woman working came up and told me she’d be with me in a minute, then proceeded to help the people who came in after me. I was so upset I just left.

Unilocal needs to allow us reviewers to give junk places like this zero stars! When I got married my husband bought my engagement ring here. And after two days of wearing it two diamonds fell out. I took it back and they acted like I had just placed the ring on the ground and ran it over with my vehicle. Hello idiots! I had it for two days. They said I could send it back but we would get it back in a few weeks, mind you we were getting married in a few days. So my husband asked for a new one, because it wasn’t right for two diamonds to fall our after two days. They said oh no never. We cannot give you another ring that you messed up and broke. That was it, I was furious. So they had this asst mgr maria, with a messed up grill help me who never made the situation better. It got worse from there. The minute I said, I’m calling corporate and making the biggest complaint, they retracted everything and gave me a new ring and had it sized for my ceremony. Never shop there and beware of the dumb ghetto girl named Maria!

Avoid at all costs, or it will cost you!!! So after going here to buy my wife a nice watch for Christmas which see didn’t end up liking, she attempted to take it back. When she got there the lady explained that she could only return it to the card that bought it (even though we have a joint account, ok whatever) so the following day was New Year’s Day (we expected them to be closed). So today, Jan 2 my wife took my card and tried to return the watch. She was turned away because they only do returns for 10 days and today was day 11! I was pissed! I can’t believe they wouldn’t give us a break on 1 day. So after going down there myself and pleading my case the lady agreed to return it. Awesome, or so I thought. She then asks for the gift card I received when I bought the watch (this was a b.s. card that has so many restrictions you could never use it). I told her I threw it away and she replied then we will take it off the return you get back. F these people. They are so desperate to make money they would do something like this. If I could give them less than 0 stars I would. Don’t loose out like I did!