Closets by Design

One of the hinges broke on one of the cabinet doors. I was reluctant to call them due to past experiences. However, this time it was totally different. Mike, the supervisor, was cordial and accommodating and I made an appointment for the repair with no problem. Alberto came out on the arrange date and fixed the hinge. The time he was here, another hinge broke and he fixed that one too. Customer service has improved immensely. Way to go and thank you, Closets by Design!

So we decided to try and resolve this issue and give closets by design one more opportunity to make it right and finish the job. The installer, Jose, was going to be here «between 8−9am» today. However, I got a missed call and text from Mike at 9am stating that Jose called in sick and we will have to reschedule yet AGAIN! After several no-​shows, (or if they do show its 2−3pm), each time showing up with materials missing… We are DONE! I requested my money back, no response, I requested a deposit back for my husband’s dream garage (paid at the same time as the closet) since we CANNOT deal with the stress of projects lasting a month, installers measuring wrong, not showing up with needed materials, etc. I reminded Mike that my husband has cancer and having to go through all of this emotional stress is not healthy for him. Mikes answer was, «if you remove your Unilocal review we can do that»… I told him I was not going to do that. He said, «Well, what is the incentive for giving you back your deposit, what are we going to get out of it»… My husband and I looked at each other and were just shocked. Just when you think it can’t get any worse, it does. I seriously do not know how these people stay in business. Sooner or later, they are going to go bankrupt. My babysitter (who knows Spanish) even told me how the installers were complaining one day about how they have to work long hours and closet by design does not give them enough time to complete jobs properly (well that is obvious)… I noticed recently that one of the wall pieces were installed upside down, so the holes for the adjustable shelving were on the bottom area where the drawers were supposed to be installed and not the top, that is why they did not put shelves there, which was in the design. All my years of projects (I love renovating) I have never dealt with a company that is so unprofessional, careless, incompetent and just mean. I’m done!

Designer very patient and very nice. And VERY slow. Took over 6 hours to measure the walk-​in closet I was converting to a Butler’s Pantry. Then he came back another night for several more hours because he realized he made errors. I asked why they did not just use computers for this and was not given a straightforward response. I would come to regret not heeding that concern. At the time I signed the agreement, I had specifically negotiated that the installer come to me first AM as I had to take a vacation day. He showed up after 12pm and said he had another job before me. Then he took a look at the closet and informed me the measurements were hopelessly wrong and that he could not install. Got an earful from him on the incompetence of the designer and the dispatcher. He remeasured everything and said he had to start over. He changed the type of shelf as well. Upset at the delay and losing a vacation day, I asked him to request a discount for me. I was told that would be handled after the install. Install eventually happened. He was hours late again, not his fault. One of the items was a cookbook shelf that I specifically spec’d. Loaded it up and was horrified to see that sagged precariously from the weight. There were other problems as well, but this was the most alarming. They came back out again and sorta fixed everything. I was told Mike would call me to work out the price. The call turned out to be them simply charging the balance on my CC (as other reviews alluded to.) Eventually after speaking to Mike, I was told that the shelf the installer chose was more expensive than the original but «they would not charge me more.» I tried to explain that had I been told that by the designer, perhaps I would have chosen a different type of shelf. That point seemed lost on Mike. Because there were other problems that were still unresolved, Mike agreed to send the installer out to make some fixes and he offered me comp’d shelves as a white flag. Installer was supposed to come out for 5 min to measure for the shelves but he was over an hour late so I had to cancel as I had another appt. THen made another appt and this time I got called 30 min before appt that «his truck broke down.» THey said Mike would call me next day. It has been a week. Tried to call today and they just put me on hold until the call disconnected. I need other custom closet work done and I will not be using this company again.

We wanted an entertainment center for our living room, and Marine was our designer. She was awesome to work with and very detailed. We were very specific in our needs and Marine was able to put into design everything we wanted. She is very knowledgeable and patiently walked us through everything and worked with us on our budget.
The installers were also great and did a wonderful job, the entertainment center looks fantastic! The only hiccup was that they missed a shelf, but they were able to drop off the shelf, and everything worked out.

Marine helped us with our closets. From the start, she did everything she could to get us what we wanted within our budget. She constantly asked us questions to make sure she understood our needs. We also appreciate that she kept us updated throughout the process.
When it came to installing the cabinets, she was available to answer any questions or resolve any «issues» which helped make the entire process go smoothly.
Javier was the individual who installed the cabinets. He was great as well! He always consulted us with any issues (e.g. how to deal with the holes after removing the old fixtures). He kept the work area neat and cleaned up after he was done. Very respectful and hard working. He also kept my four-​year-​old grandson entertained.
Thank you!
Carol

Do not do business with this company!!! The sales person was vey nice and extremely responsive but very incompetent in doing the measurements. When the installers arrived nothing fit and the order had to be recut. We also ordered the premium package which we paid for but was completely missed when they showed up. The install had to be pushed by two weeks after they removed all of the old closets. So the house was a complete disaster as you can imagine (5 closets worth of stuff everywhere). We confirmed with the manager multiple times prior to the second install and they showed up again under staffed and without all of the material – again. The manager screwed up twice now. I then called his boss and he basically said sorry but there was nothing he would do to fulfill the commitment to complete the project on the second visit. Know one would go above and beyond to meet their commitments. We will know be stuck with a half completed project for another week. The work that has been done thus far looks cheep and not professional. I tried to cancel so we can get the work done by a reputable company but they refused to allow this to happen because of a bad 3 day policy. The short answer is to not do any business with these guys.

Today my closets and cabinets are complete. Monique the designer came out at the scheduled time and gave me an awesome quote for my master closet and laundry area cabinets. The day of the install I was given a window from 9 – 11 and they showed up exactly at 10. The installer, Javier, did a wonderful job and made sure to do everything according to my needs. He paid such close attention to detail and was so very nice and helpful. He even helped seal the old closet holes with silicone. I didn’t even have to ask him. I’m so very pleased with the outcome of my closets and I have already referred you to my family and friends. Thank you!

We just bought a Home with 3 very small Closets and Bedrooms that are not big enough to add more furniture pieces to help store our clothing … So I made a phone call to Closets by Design and they put me in touch with Designer «Marina».
WOW… Not only did she listen to All of my concerns with the space allotted and asked me What kind of Closet would I envision if I had the space well I of course said I would want a «KARDASHIAN DREAM CLOSET». and she made it a Reality with Our budget and our limited Space !
Her designs expanded the space but she recommended simple details that would enhance the overall look and My shoes and clothes fit Perfectly!
Yes we had to actually make the Guest Room Closet for my Husbands wardrobe but that’s because our mini walk in closet in the master bedroom really only could accommodate 1 person and with ME being like every other typical female I have a gazillion shoes, purses and clothes well she made my vision a true reality for Me.
I would highly recommend you Ask for Marina at Closets by Design in Whittier office YOU won’t be disappointed !!!
Patty N.

Marine came as my designer and I was 100% satisfied with the service! Loved her personality and was incredible on helping us get exactly what we want in a home office and garage! Im very excited to see her designs in our home :)
Our garage and home office looks great. We’re very happy with the results! :)

They over sell and under deliver. Don’t plan on a timely installation. It took over 40 days from time of purchase to installation, which was longer than it took for us to close escrow on a house! Not satisfied.

I’ve seen the Closets weekly ads for several months. My girlfriend chose to have her two closets organized and I was so excited with the great results that I decided to do my two closets plus our laundry room. First, let me say that I am a licensed building contractor and I am VERY PICKY. I called and I was assigned Barbara as my designer. She is highly experienced and really knows her stuff. It was a pleasure dealing with her. She drafted outstanding installation plans. Alberto, the installer, was excellent. He was very careful not to bang my walls with the wooden planks and other install materials. He cut the planks on my driveway and when they were done my driveway was spotless – I really appreciate such attention to detail and respect for my home. His workmanship was as good as any I’ve seen in my 30 years in the construction field. Kudos to Mike and Barbara who took great care of me. Even the telephone staff was professional and courteous. The pricing is extremely competitive. A big 5 Stars to Closets by Design.

Marine Baharian was my closets designer. she is very patient and helped me get what I wanted at a reasonable price. I am happy with the result of my closet!

Marine helped us get a reasonable price and the design we were looking for. Cabinets were installed in a day and look great.

What a difference even a week makes. Alejandro came back to correct job. Since he was given enough time to complete job, he showed what he can do when given time. My only criticism of Closets by Design is they don’t give their craftsmen sufficient time to do the great work they are capable of. The only reason not getting 5 stars is it took them twice to get job done.

Marine from closets by design was a great help. I had two closets done; one for an office and the other for my daughter’s room. She was able to design both closets to fit my needs perfectly that I would not have been able to do on my own. She also was able to work within my budget. Delivery and installation was timely and professional. My only complaint is I wish the company offered molding to hide the seems better. This is only a concern if you have a closet organizer with no doors (my office closet). Otherwise, it really doesn’t matter. My daughter loves her new closet organizer and seems are not an issue. Thanks again Marine for all your hard work!

I was pretty disappointed with my overall experience with this company. Although the designer was friendly and seemed professional, he was «out of the country» during our installation and there were several problems. Wrong sizes were recommended and peices we had ordered were missing. The customer service person was not helpful and did not return calls or help resolve issues efficiently.
In addditon to the poor customer service, the company actually charged someone elses closet to my credit card! I then had to then hound them to get it credited back to my account.
Although we had significantly lower quotes from similar companies, we chose this one based on all the great Unilocal reviews and the promises of our designer. It’s true that you often get what you pay for — but in this case, we didn’t. Save your money and go with another company!

I had and Organizer and Mirrored doors installed on a small closet. It looks sharp and is an efficient space now. The installers left the work spaces clean and were very nice.
Make sure that you go on line and view the options that they offer to make the most of your organizer. I absolutely love my jewelry drawer! I recommend installing trim to give a nice finished look.
I had some specific concerns originally, However Mike the Manager addressed those concerns and in the end I had a great customer experience.

Speter the Sales rep was very professional. He followed up when he said he would w/​out pressuring. I like how the plan was drawn up during the first visit and the prices for the most part are very reasonable.
I do think the company could do a better job with calls made to confirm installation. It was very unorganized and confusing but at least he showed up on the day as scheduled.

Marine did a great job with the design. She really worked with me on what can fit within my budget. She followed up and made me feel comfortable dealing with her. I love how the drawers and hanging spaces made all my closets look big and fit everything.
The installers worked hard and completed all 4 closets in just a few hours. Thanks to Alberto and his companion.

Several weeks after posting my feedback, one of the executives from Closets by Design called me to apologize and explain what had happened. This executive was very courteous and respectful, but most of all, he treated me like a human being during this phone conversation. How I wish that most service oriented companies have someone like him.
I explained to him that I will not remove my previous post, but will at least update it with my most recent experience with this company. I do hope that Closets by Design will live up to their statement to me that they will do something about the recent problem that I experienced.