Tony’s Auto Works

I bought a new car at Tony’s Auto Works at 488 South Avenue in Whitman on May 27^th. I paid $ 5,400 for the car in cash. When I purchased the vehicle the salesman John assured me that if there were any safety issues with the vehicle and it didn’t pass inspection Tony’s Auto Works with happily fix the problem.
I registered and insured the vehicle and then went to my inspection sticker, The car failed inspection, for the front end check, the right front wheel bearing needs to be replaced the truck is in danger of the front wheel falling if this is the repair is not done, it also is effecting the braking system!
I called Tony’s Auto Works immediately and spoke with the salesman who sold me the car He told me we must to fix it because it’s a safety issue bring the car to me tomorrow and we will take care of it the repair should only take one day don’t worry about it will fix it.
An hour later I received a second call from John stating you have a problem we will not be fixing the car because the owner Tony gave it to you for such a good deal on the price that we are refusing to fix the vehicle.
John was extremely rude to me, he rambled on and on trying to not allow me to speak! He told me «come on just fix it yourself».
I requested to speak with the owner, John told me I could not speak with the owner of the dealership I can only deal with him, yet Johns main concern last night was that his dinner was getting cold he would not speak with me anymore about this topic, tonight! I’m out The $ 5400 I paid him in cash plus the $ 395 in sales tax, plus Title charge, plus the $ 35 for my rejection sticker. I am left with the car I cannot drive and they are refusing to fix it. I spent every dime I had on this vehicle now I can’t drive it!
John then explained me the owner Tonys Auto Works wanted the car back now because they sold it to cheep to me, He refused to pay me back the total loss I will incur of the 395.00 plus the 35.00. I can’t believe the terrible customer service at this dealership. Beware before you purchase anything here, or have repairs done to your vehicle as I was lied to directly to my face over and over again! I was told this car was in excellent condition that the garage had gone over the car completely and everything was safe, I explained children would be traveling it that was my main concern was safety! The owner refused to speak with me, I requested to meet with him and he refused! They lied to me over and over again.
Completely unprofessional!
My kids are so disappointed as they cannot attend planned events or anything until this is resolved!

I highly recommend these guys if you are looking for a used car. It is a small, no frills shop. I purchased a used Honda Pilot from them in late October and found the price to be extremely competitive in the market. After purchasing the car I had some concerns over repairs and this dealer stood by his warranty and was extremely fair in helping me fix these issues. You do not come across car dealers who stands by their used cars like these guys do that often. I would definitely buy from them again because I felt they were extremely fair in the whole process and truly do try to sell you a reliable and safe car that will last!