Sullivan Motors

Sullivan Motors is a second generation used car dealership on the border of Whitman, MA. This review pertains to the the car dealership portion of this business.
I will give Sullivan Motors credit for offering fairly competitive pricing on their used vehicle inventory. You can find some fairly good deals from this dealership if you pay attention to their ads. In a day and age where new car prices have skyrocketed, slightly used car dealerships are sometimes a better alternative than buying new.
Now, my concerns with the experience I had with this dealership.
I bought a used vehicle from Sullivan Motors in September 2014. I met John, the salesman, after setting up an appointment to look at the vehicle. Before test driving the vehicle, I checked out the physical condition, cosmetics, and everything under the hood. John hovered over my shoulder for most of the time, which made the experience uncomfortable and almost pressured. I noted some mechanical and cosmetic concerns of the vehicle between this time and the test drive, but liked what I had seen and was willing to buy the vehicle if some of these issues were addressed.
We went into the office to discuss the vehicle after the test drive. Both offices were cluttered and dirty, and did not promote good salesmanship or a welcome atmosphere. I asked to see a comprehensive vehicle history such as CARFAX, but John insisted that vehicle histories often get butchered, and dealerships should not be responsible for providing them due to the price the dealer has to pay and supposed alterations. This was extremely concerning, but I decided to still make an offer as the vehicle appeared to be clean of damage. John and the dealership owner laughed at my offer (within $ 600 of asking price), and would not work with me at all in making a deal. They pulled out a very dated paper copy of KBB appraisals, and told me ‘I was already getting a good deal’. Although I was offended that they treated their customers in this manner, I made another counter offer which was within $ 100 of the asking price. At this point, I had pointed out several mechanical concerns of the vehicle which I expected would be fixed before the vehicle was sold. They told me ‘the vehicle went though a comprehensive safety check so there is nothing wrong with it’, and refused my offer. They also pointed out that they do not charge paperwork fees, which I should consider when making my offer. Seller fees in micro dealerships are extremely dated, and almost unheard of in this day and age. At this point, I realized that John and his partner were willing to make any excuse and bend any word to make a sale in their favor. I eventually convinced John to fix the mechanical issues the vehicle had if I paid the full sticker price. John agreed to this deal, only because the his partner had left for the day. After finding this out, I got the impression that this dealership did not have much pride in standing behind their sales. I felt as though I was walked upon by John and his partner, but needed a vehicle quickly and the one that was listed best fit the bill. I picked up the vehicle several days later.
Within three days of having the vehicle, the rear brake drums began to smoke violently whenever I was stopping. Because the vehicle was covered under the lemon law, I called John and requested that the vehicle be repaired. John was very unhelpful in scheduling a timely repair date, and made me wait roughly five days before I could drop the vehicle off. At this point, I was out of a vehicle and needed take time off of work to make the 90 minute drive from the North Shore of MA to drop the truck off for repair. During this time, when attempting to stop at a stoplight, the brake system in the vehicle completely failed and almost caused a serious accident.
John brought the vehicle to the company he used to inspect the vehicle prior to sale. He pointed the finger at the inspection company as a way of alleviating the blame, much in the same style as his previous excuses to execute poor salesmanship. Although I was grateful that no accidents happened as a result of this overlook, I was extremely disappointed in Sullivan Motors for the way they handled and justified the situation. The methods of sale that John and his partner use are extremely questionable, and not courteous to the customer in the least bit.
The bottom line: Sullivan Motors does have some good deals, but the lack of structure and honesty that this dealership exhibits should make buyers very wary of making a deal with John. Should you choose to go through with a purchase from this dealer, do not expect John and/​or his partner to work with you on the sale of a vehicle, and be ready to have a third party inspect the vehicle if you are not mechanically inclined. Although buying used may sometimes be more economically sensible than buying new, this dealership is a shining example of why it is important to cover all bases when purchasing a used vehicle.

Great service on used tires no doubt. But price them out. After all the hidden charges sometimes your better off buying new. I got a set of two and after I was done paying. I could have spent another $ 20 plus tax at Firestone for a new set
Your also buying used tires there’s no warranty

Saw a review here on Unilocal and decided I would call. The person that answered was extremely polite and helpful. Unfortunately for me they didn’t have my size in stock and said to try again some other time. My size 225 50R 17 is very popular and they sell them as fast as they come in. Be sure to try Sullivan Motors.

Good quality used tires and very quick service! I called ahead to see if they had my size in stock, and they did. Right when I got there they pulled them out and got them on my car in minuets! Friendly and comfortable environment. Also the tires are cheap! only $ 35 each tire, $ 15 each to mount and $ 3 dump removal fee.

I am in agreement with previous post. The used tire area is a no frills place but what you get is quick honest service. It is old time jack up your car and mount your tires.
I would definately go back there. Ben is most helpful and another guy got me in and out in very quick time.

I recommend Sullivan Motors not for their cars for sale, I’ve never gone there for that or spent more than a minute looking at what they have in stock. I go for used tires. With the economy hovering in the tank, I suspect a whole lot more people are joining me in the realization I learned from my mechanic: «used tires» are not very used. These are tires that get swapped off a new car because the buyer wants a different brand, or they come off damaged cars that are sold for parts and the tires were brand new, or any of another dozen scenarios that make these tires available at auction and Sullivan Motors goes and buys them.
Here is the compelling logic: For the cost of one tire, mounted and balanced at a «new tire» store, you can have four, mounted and balanced and put back on your car. I have gone to Ed at Sullivan Motors 5 times now, for three different cars, one of them a Mercedes Wagon, and he has never NOT had the size tires I needed (tho I always did call ahead to ask), and all tires are $ 40 plus $ 15 to mount and balance with another $ 3 to cover the dump fee. ALL tires are $ 40. That means Michelin. Toro, Bridgestone, anything that they have on stock when you need them. They can also take orders and go out and find specific brands for you.
Honestly, I don’t want to put tire stores out of business, but if you can think of something else to do with your money, give Ed a call and ask if he has your tire size on hand. Then go take the hundreds you saved and spend it in one of the fine restaurants you read about on Unilocal