Raymour and Flanigan Furniture

I posted a review about the poor service received at the White Plains store over almost two weeks ago. A «Customer care representative» posted a response requesting that I contact him to resolve the issue. I wrote an e-​mail to that individual and no response. So… this is Raymour and Flanigan’s PR /​damage control tactic… post a response in Unilocal to a bad review and everyone reading the reviews will think the company followed through and resolved the complaint. Well… that has not happened. I see my previous post has been taken down, so I will re-​post. I bought a large couch. I purchased the insurance coverage. A year later, the cheap shotty through pillows fell apart. I brought them back to the White Plains where the manager told me he wanted me to drive to the Stratford CT warehouse to deal with the issue.

The individual who helped us at the store was not too intrusive and checked in to make sure we were OK. We spent close to 3 hours there picking out the perfect couch. We were given complimentary water and our parking was validated (only 2 hours though). The product was delivered on the promised day but a little later than anticipated. Overall it was a good experience and we really do love our new couch. Be sure to take your time and find one that you’re most comfortable with, even if it takes a very long time.

Brought a bed set with a mattress — was helped by M. Montoya who was very helpful! He walked us through what we were looking for and didn’t pressure us — in fact he was very patient as I kept changing my mind! Delivery set up was just as easy and came as promised. Mr Montoya even followed up via email to ensure we were happy with our purchase. I give R&F 4 stars because it is quite expensive compared to other stores but the quality is better than Bobs or discounted shops. I would buy again!

I went to Raymour and Flanagan looking to get a new bed for our guest room, but I was so turned off by the clumsy and stale sales pitch that I left within a few minutes. In the end I got a bed online… so much easier than dealing with these human paraquats.

Awful store. Rude operators who don’t put you through then (volunteer) to let you speak to their boss then pretend to be them. You have no comeback one you buy. Its poor quality, overpriced, power sale tactics then your on your own and they don’t care. Awful. Hurts to give one star even.

I’ve had my dresser and night stand for less then 2 months i have no kids, no pets and i’m not home very much. I have put nothing (no lamp, no cups) on top of the night stand (other then the occasional book and magazine) and i just noticed two chips in the wood (which is probably really formica). The nightstand was $ 300. Sub par, over priced, cheaply made product. I’m extremely dissaponted. I will also add that I also bought a queen size bed frame, which is poorly made. The queen mattress is smaller then the bed frame and there are huge gaps between the front and back end between the matress and bed and also with the height of the matress and the bed frame. I asked the delivery guys about this and they said it is a constant complaint that he gets from customers as soon as they deliver and set up the frame.
Of note, the sales people are extremely pushy. I was at this store a few times before I bought something and the sales people hang over you and follow you around the store. It was really uncomfortable.

Short version: Go somewhere else and whatever you do don’t pay up for extra protection plan. Their furniture is cheap junk made in China and they change their stock quickly to ensure that if you come back for the «free replacement» that they promise, your model is out of stock.
We shopped here about a year and a half ago for a new couch an chair set for our living room. Ended up with a sectional, matching recliner and bought a reading chair and footrest for our bedroom. Total came to over $ 3000 which I considered fair. We also bought the Platinum Protection Plan. Delivery was a breeze and we were very happy but only for 6 months.
The reclining lever on the sectional broke. The couch was still under warranty so they said they would send someone out to fix it. Delivery from Raymour may take just a few days but getting a repair man to come out takes considerably longer. A month to schedule the first visit, which was cancelled because it snowed. We got 2in of snow which is nothing in New York. Schools were closed but everyone else got to work and I think the repair man should have too. So now we have to wait another whole month! No consideration that they had missed an appointment already. The following month the repair man showed up without the correct part! He installed a button so that we could make do. Another month another repair visit, different person, still no part. We called and called their service department in Poughkeepsie and were told over and over that the part was on a boat from China and will be here next week. After the 4^th or 5^th time being told this particular lie we asked them to send us a whole new set since it broke while under warranty. This is when we found out about thier constantly changing inventory. When we bought the set and the protection plan I specifically asked if the model we were buying would remain in stock and was assured by the saleswoman that it would, just another lie.
In the end, after 8 months and countless calls I finally had to threaten to file a lawsuit and a fraud complaint. They refunded my money and removed the furniture. I guess we will never know if the boat from China ever arrived with the part.

Excellent store. Went to the store looking for a sofa, after some searching, Michael Ladore assisted us — he is one of the most honest and personable sales associate I have worked with. We will be back for future purchases and would recommend it to anyone.
If you dont mind spending a little extra, you are getting quality furniture and not getting pressured by someone to make a sale.
Brian

Huge selection. Not crazy pushy. We are still searching.