Quest Diagnostics Incorporated

This place is horrible. End of story. Understaffed. What is the point of an appointment? Go elsewhere. Travel to a different city or town if necessary.

If you value your time, find some other place for your diagnostic needs.
They apparently have a huge problem finding staffers who either have talent (ability to do as pain free or efficient of a blood draw), or staffers who DON’T SHOW UP AT ALL.
I’ve been using this lab exclusively for roughly 12 years (at regular three month intervals), and in the last 1 – 2 years the quality of the service has totally gone down the crapper. (See attached photo.)
Given the nature of what this business is, A LAB after all, the management and/​or corporate office should be savvy and compassionate enough to realize that the majority of folks who are there for blood work are FASTING AND IRRITABLE (BECAUSE THEY ARE FASTING!).
Also, if someone is getting their cortisol (the «fight or flight» hormone”) tested, to stress out or make your patient anxious immediately before or during a blood draw is counter-​effective. (Again, I suggest, see the aforementioned attached photo of the welt on my arm after my last blood draw.)
Whomever does the hiring and management for the Dobbs Ferry Road site is wholly lacking in foresight in realizing yes, Mondays and Fridays are BIG days for visits to the lab, as well as the day before/​after a holiday, and of course the MORNINGS are the heaviest volume time of the day.
Their staffing of this site is woefully inadequate. It is unfair to both, the patients who visit as well as the solitary, remaining staffer left to do the work that really should be done by 2 – 3 people.
I’ve played nice. I’ve contacted their corporate office. I did what was recommended and schedule appointments, WITH ZERO improvement in my experience of this particular site.
What’s the use of scheduling an appointment, if your site is so understaffed, that if there’s high volume of walk ins already waiting in the waiting room? That’s not a guarantee you’ll get in any faster, and depending on the skills/​quality of the phlebotomist tending to you, the wait could EVEN LONGER while they fumble around with labels and tubes.
My money and I are going to go elsewhere, to find a laboratory that just sucks my blood rather than just SUCK.