Forever 21

The white plains location use to be my favorite location with so much variety. Unfortunately, on my last two store visits I’ve noticed so much clothing that is dirty with lipstick marks, makeup, and deodorant all over the items and placed back on the clothing rack. I’ve been shopping the Stamford location which is much better.

I usually love forever 21 and i would give 5 stars, but when i asked someone what a size 10 would be in their sizes of skinny jeans, The lady looked at me and said that would be a size 36… which was WAY OFF, i tried it on and it was HUGE! is she nuts? i was basically a size 29 to 30. and to top if off she said, i would also try plus sizes. Lady i have 4’9… and when did size 10 become a plus size!!!

F21 used to be the place to be to find cute clothes at a decent price… I shopped there for years used to come out of the store with bags and bags full of their clothes and accessories.
However, their clothes have been ridiculously ugly and looking like something straight out of the goodwill as of late. Almost every time I shop there, I come out empty handed. Maybe a few accessories here/​there and NO clothing @ all. It’s depressing and disappointing at the same time, because this *was* my store for so long. I hope F21 wakes up from its drab, homely slump and goes back to selling graceful and beautiful clothing.

CUSTOMER SERVICE IS ABSOLUTELY HORRIBLE!!! I never give bad reviews about places because I myself work in retail and I know how hard the job can be. But this place left me no choice. The staff is lazy, they are very rude ESP this African American girl with blonde/​brown hair on the ends. I am always pleasant when I go in. Whenever u ask for assistance they always seem bothered. I asked about exchanging something without a receipt. Something I got as a gift and I was told that I can’t exchange the item. I once asked for help to find a certain black pants that I needed for work and all I got was attitude, someone pointed me to upstairs instead of helping me find the item. THEY DON’T HELP YOU! I have only had one employee help me finding an item. Trust me if I ask for help that means I really need it because I’m usually a find it myself kind of gal. I even called the store recently to find out their sizing in jeans and i was given incorrect info and the person on the phone was rude as well. I wish they would hire better people because I love shopping there I just hate the lack of customer service.

Stop praying, kneeling and wishing you could be 21 forever! The store Forever 21 transforms your outward appearance to make u look 21 and feel 21. It’s a mind thing but it’s setting a trend to young girls and older women alike. Innovative designs for everyday casual wear and for dress up. Turn back time and swing into fashion here with helpful friendly staff and seasonal outfits to fit almost any occasion.