FedEx Office Print & Ship Center

This Fedex has exceptional customer service with a friendly and dedicated staff. They helped me right away getting in and out quickly. The store is also very clean and has a lot of office staples. Very pleased customer.

I really like that this branch is open 24 hours. They really come to the rescue when you are working on last minute projects and need to print something at 4am. The self-​service printers are user friendly but if you want to print something quick put it on a USB instead of your google drive or other cloud storage option since the printer takes forever to connect to your cloud.
Another benefit to the 24 hour convenience is that its great for anyone that needs a place to study or work on work for long periods of time. The local libraries usually close at an early time so fedex is perfect for those people that do their best thinking at night. The downside is that the internet is NOT free :(The staff is really friendly though and they do a good job when you need to ship packages.

Probably THE slowest and worst customer service I have ever experienced at a FedEx Center. All I wanted to do was pick up a package, which literally took 2 minutes when I finally got to the front of the line… AFTER I spent 10 – 15 minutes watching the two employees behind counter bumble around with the customers before me.
As if that wasn’t enough, some dude (who identified himself as a FedEx employee) tried to cut in front of me in line. Rest assured, I reamed him out.
If you can avoid this particular location, do so.

Again!
Excellent service even after the holidays by Claudia.
What are well-​liked and well respected group. Make sure to come to this FedEx.

Yesterday, I needed to make a complex international shipment by FedEx for my new job, so I read the reviews for nearby locations. There were all pretty bad, so I chose the least ‘awful’ office and drove 40 minutes to White Plains with 3 huge, heavy boxes.
The employees could not have been more helpful. They lent me a cart to get the boxes from the car, explained the mistakes I made filling out the commercial form and the air way bill, and told me how to correct them.
Because it was a difficult commercial shipment, they needed to look up the correct procedure in the (3 inch thick) rule book, which they did until they found what I needed. It took over an hour to get everything sorted with 3 people helping me, while also handling other customers, so they didn’t have to wait at all.
They did it cheerfully and politely, always eager to help.
I can’t imagine a more accommodating, conscientious bunch of people.
Without them I never would have gotten this shipment out on time, and would have failed my new client.
Despite the long drive, I am certainly going back there with all my future shipments.
Thank you, White Plains office!!!

consistently have unworking machines and out of stock on business essentials (card stock, etc). Staff friendly but wait times for assistance or payment can be very long. I am here @ 10 am on a Tuesday and only one person was available

I have never had to obtain a credit report until now. (at the request of a potential landlord for our daughter).
We had tried to do this on the computer at FedEx central Ave in Scarsdale but ran into serious printer problems there, a staff member who angrily pounded his fist on a table when we told him the printer was not working and staff there (Scarsdale) who refused to help us w our printing problems.
(we ended up on the computer for two hours… after much effort their manager gave us some refund. We ended up w only 2 pages if the credit report)
THIS location Post Road, White Plains was the complete opposite ! They were outstanding on all levels during the three days of work!
Ramell our first day was quiet very fast hardworking waited quickly w each customer, no mistakes. He was gracious extremely efficient. Claudia the second day was outgoing cheerful a genuinely pleasant happy person who was equality very fast attentive efficient. Yesterday for the big print of the full report we met Rich, the assist mngr, who went above and beyond. He came sat at the computer and helped us at the TransUnion site figure out how to print the entire report — very complex w their system He did this in less than 3 minutes. We ran into some problems after his help and he gave us a partial refund. No hesitation. Just very gracious calm efficient with excellent customer service.
To do this entire report was just 5 minutes total in their systems. (Scarsdale central ave was 2 hours and only 2 of the 13 pages were obtained).
Post Road White Plains is also very clean (also offer disinfectant wipes.) with a large clean bathroom. This location is double the size of Central Ave with excellent physical layout of all customer work areas. Huge parking area behind their building.

Based on observed behavior there are 2 unlikely but possible scenarios to explain the fact that 2 of 3 workers were standing around slack-​jawed, eyes glazed while the third was scanning piles and piles of tracking numbers… over… and over… while over-​paying customers were just waiting and waiting… and waiting.
Scenario 1: Naegleria fowleri.
Scenario 2: Zombies.
The likely answer though is Scenario 3: LAZY.

Really nice people and very helpful!

Inconsistent service on the shipping side. I’ve experienced both terrible and excellent customer service.

This supposedly Customer Service oriented company has THE worst customer service at least at this location. I’ve had more than one bad experience there but this one example takes the cake.
I bring in a carton to ship and they quote me $ 14 via ground. Another employee says my carton must go inside one of their FedEx cartons — I say OK fine I see no problem with that. They put my, perfectly fine carton, inside their carton, stuff it with some paper and they OK your all set — ‘that will be $ 78 please’.
So I was quoted $ 14 and then handed a bill for $ 78.
Needless to say, after too much energy on my side they unpacked it and shipped my original carton which ended up actually costing $ 12 to ship.
So, $ 14 to $ 78 to $ 12 and 30 minutes later I have a new perception of FedEx/Kinko’s…