Public Storage

I was initially satisfied with the service of the front desk, but a month and a half have passed and no one contacted me regarding the fee adjustment that they had promised me. I had ordered my current storage space online for $ 20 cheaper but they weren’t able to honor that because the front desk staff didn’t know how to override that since it was a transfer from a smaller unit into a bigger unit. I was told that the manager will be able to do that when she comes back from her vacation. It has been over a month and I have already been charged for another month. It is $ 240 a year that they will be over charging me. It seem like as long as they got your stuff and your money, they don’t care anymore. They have not returned my phone call or my email. Forget about the one month free scam. They already charged me twice and I only moved in a little over a month ago.

I set up an appointment with Steve to rent a storage unit. He was very helpful and got me a storage unit right away. Recently, I had an issue where I somehow did not lock my storage unit correctly. Steve took notice and gave me a call to let me know my storage unit was unlocked. Steve went above and beyond to notify me. I really appreciate that he is watching my storage unit and the entire property is secure. The Public Storage property is clean and well maintained. I would highly recommend this location for all your storage needs. Thanks Steve!!!

It was an extremely easy process to reserve a unit and to complete the move in!
The customer service from Steve F. was exceptional! This is a guy you just know will go above and beyond to help you out.

Hattie was very helpful in setting us up with our storage unit. She walked us through the process and answered any questions we had. She showed us around and ensured that we were comfortable with the location and size of the unit we were receiving. She was very personable and provided us with great customer service. The location was very clean and convenient because it is close to home. Would recommend!

Steven is the man! Very helpful with all my questions in renting my first storage unit. I definitely would recommend this place for anyone looking for a storage unit. I needed access to my unit after hours and Steven was willing to work with me on the after hours access.
He even tried to get a better deal but for our stuff it was too small of a space. Definitely recommended!

We had our personal belongings stored there for over 18 months with no incidents. But the reason I’m writing the review is that we had a moving company retrieve our items from the storage site and ship them to Florida. Well during this retrieval, they left 4 boxes in the elevator. My wife and I weren’t even aware we had lost these items until Steven from the storage facility tracked us down and stated that the movers had left 4 boxes at the site. Once we confirmed they were ours, Steven moved them to a secure location while we worked out how to have them sent to us. One of the boxes that was left behind contaijned old family photos that were irreplaceable. Without Steven going the extra mile — we would have lost them forever. My wife and I truly appreciate Steven’s efforts in tracking us down and then securing them until we were able to organize shipment. I would strongly recommend this storage site for everyone. You don’t often find someone as honest and caring as Steven about other peoples belongings.

This storage place is significantly cleaner than any of the other storage places we have visited in the area and it hasn’t flooded with all the crazy rain storms we’ve had (which is a big deal). Steven, who was working the front desk was helpful, he showed us a couple of units and then even looked at different public storage locations to get us the best price. We ended up going with this location (he works at this location) because it’s close and convenient. Great customer service, very personable.

Was running late and called the manager. He stayed over an hour after they closed to accommodate me. The facility is clean and secure; no complaints.

This place blows. The guy working the front desk was always a jerk. I hated trying to climb the rusty stairway up to the second floor in fear it would collapse so I ended up using the elevator. I was two days late on my payment once and they disabled my entry code which caused a lot of embarrassment when I went to meet a friend there to give him some stuff. Not to mention the rental price went up regularly. I ended up paying $ 93 a month for a unit not much bigger than a small walk in closet. What a fucking rip off. I moved to Wauconda Self Storage and got a unit three times bigger for $ 110 a month. Bye bye Public Storage.