Scott’s Service Place Inc

today I called to ask if they could help get my ignition unstuck.
Scott came out, gave me a handshake, and unstuck my ignition.
very nice man.
I put his number on speed dial, and will give him my biz.

My dad has been going to Scott’s for almost 20 years, so when it was time for me to start bringing my car in for regular maintenance Scott’s was a no-​brainer. It’s the most honest bunch of mechanics I’ve ever met. Plus, there’s free water and pop in the waiting room and a place for kids to play, so fun!

Mr. Scott’s Service Place was recommended by a highly competent Wheaton mechanic who does not do spring work.
My first impression on the phone was that Mr. Scott was a man of integrity, and proud of his business… confident of his people and their competence. The front of the business and back shop was clean, orderly, and well lighted. Pride shows!
We had a broken rear spring on a Toyota Sienna, and after a thorough inspection, Mr. Scott gave me an reasonable and fair estimate to repair the problem. The estimate was acceptable, and much better that unnamed Toyota dealers in Lombard and Naperville, One dealer even had an ‘up’ for an unnecessary additional repair.
When we dropped the vehicle off for the repair, Mr. Scott and I had a brief discussion of stellar business practices, and it included integrity! I left feeling I had the good fortune to meet the right guy!
Pickup was smooth, and the bill was on estimate and on time. The ride home was rattle free and satisfying! The summary of the experience is an excellent leader, with dedicated associates, who are proud of their integrity and competence. I’ll be back! I’ll bet on my next review that these guys can earn five stars.

Great service! They diagnosed my check engine light, called me right away with the diagnosis and a quote for the repair. When I picked up my car the same day the bill was $ 20 less than the quote. Will be using them for all my car repairs!

I’m so glad I finally spotted this place coming over the bridge in Wheaton. Even glader to find that it was well-​liked by the Unilocal community. I have another «woohoo» review to add to the bunch.
We used Scott’s for the first time this week to have a headlight replaced. What stands out to me are my three interactions with employees of Scott’s. When I called about having the bulb replaced and about an exhaust smell, the guy I spoke with listened well and was respectful. At most repair shops, I feel rushed and get the idea that service managers and techs think customers (particularly female customers, perhaps), don’t have a clue what they’re talking about. While I may or may not have a clue, I didn’t get the feeling of being dismissed at all by either employee I encountered (Rich and Matt — yes, they were labeled!) Instead, they were patient, and I perceived that they really wanted to take care of my concerns.
The bulb replacement turned out to be an involved job requiring removal of parts that wouldn’t ordinarily require removal in other cars. We were already aware of this, and it’s the reason my husband didn’t just switch the bulb himself. When Rich called to tell me the car was ready, he explained exactly what had been done and seemed almost apologetic about the cost associated with the repair. I’d been expecting it, since as I mentioned, we were aware of the complication, but I thought it was very nice that he cared to explain it all to me.
Prices are comparable, so far, to the dealership where we had taken our car prior to moving, at least for headlight bulb replacement and oil change. They have a loyalty program that allows a free oil change after 4 paid oil changes.
If you have little ones, there is a kids play area that would be good for 2+ hours of fun. It seems like the owner has kids who’ve set it up with their extra or outgrown toys. Very nice.
Finding a place to get our cars fixed is right up there with finding a place to get my eyebrows done… it’s these things that come together to make a town feel like home.

I was driving home and heart a loud snap, my power steering went out, AC went off and battery light came on. When I got home and looked under the hood, I saw that the serpentine belt had snapped.
I had my car towed to Scott that day and they were able to get it into the shop the following business day.
Matt was incredibly helpful, having put together 3 different proposals on how they could fix it, how much each would cost and a detailed list of the parts and labor.
Turns out my tension pulley had locked, caused friction and the belt snapped.
My car was finished ahead of schedule, was fixed for a less money than at your local Firestone (I had quotes from multiple locations and businesses) and sounded beautiful when I got it back.
It drives fantastic.
Thanks again to the Scott’s Service Place team.

We’ve been going to Scott’s for years. You could probably find a place to do some of the work a little cheaper, but they have always dealt with us in total honesty, and the work has always been good. We’ve walked out with very cheap repairs when they could have totally burned us. They’ve never tried to pressure us into things. They’re up front about what’s must do, could do, and can wait kinds of repairs. I wish they had Saturday hours, but I can’t begrudge people a weekend.

Each time we have taken our car in, they have been upfront, HONEST, and very friendly. I appreciate that because my past experiences at other places have left me feeling taken advantage when it came to the final cost. At Scott’s, they take pride in helping their customers feel satisfied. It’s the most customer friendly car service business I have ever used!