Safeway

I venture to say that the mgt. at this Safeway has a serious racial problem. Because of a few people’s misconduct, this Safeway inconveniences everyone by refusing to run the self checkouts most of the time, removing amenities like a shady table, pasting stickers on your groceries to show you’ve paid for them, and dealing with legitimate complaints with accusations of theft and tampering. At least these are my experiences.

I give them a 3 because the girl who made made my sandwich, made the best sandwich I’ve ever had seriously! It was in the morning and I did not catch her name. The store it self is nice very clean the food fresh I shop in the morning and I see them stack the fruits and veggies. This is all good, I love the bakery as well. Now, to the negative, the customer service is ok some well most of the cashiers are friendly there are always a few… I had a very rude encounter with a cashier worker, that made me uncomfortable to the point where I asked for the manager. So I spoke with management in the morning and explained the situation and how it made me feel. He told me that he would talk to her and asked for my information. I declined to leave my information as I did not want to cause this women her job. So I left it at that I don’t wish to return but that sandwich was soo bomb, I just don’t know.

The worst grocery store and biggest disappointment for being new. It is so poorly run. I truly don’t get it. The belts are always dirty. The entrance and elevators are already dirty. The check out lines are pathetically slow with people untrained. The self serve is rarely operating. It is scary with crime. Go to Kensington Safeway for a much better experience and service and safety.

Giving 5 stars simply for the fact that some employees slept overnight to ensure they would be open during the snow storm. Because if them I was able to buy food. Thank you!

The checkout lines are often slow, but today was the worst yet: I had to wait 45 minutes to get my groceries checked out. The store inexplicably had only trainees working the checkout lines. I’ve put up with this Safeway for years, but today I’m not sure that I’ll be coming back.

This Safeway Grocery Store is right outside the Wheaton metro (near the Wheaton Westfield mall in Wheaton Maryland). On my recent trip I purchased multiple items that included chopped olives, corn dogs, pickles, and other items I prefer to avoid listing for now. However, the employees I interacted with were friendly and I was able to get my food items scanned in a reasonable time period.

Very disappointed that the store was not interested in helping Girl Scouts this year. They loaded the area they usually use with water bottles and put Girl Scouts at an entrance that gets very little traffic. The girls asked to be at the top of the escalator or in front of the elevator but the store manager refused. Boo!

This Safeway is located in downtown Wheaton, right by the Metro station. And how convenient that it stays open ²⁴⁄₇?! Mega convenient. I’ve only been to this location a few times but from what I’ve seen, it’s really neat, clean, and organized. The one thing that I was a bit annoyed by was a cashier interrupting a private conversation and giving her opinion.

It’s a shame about this Safeway. The building is nice, parking is easy and it’s ²⁴⁄₇. But rotting food on the shelves? The produce is worthless — if it isn’t already rotten in the store it will be within a day or two of getting it home. I find the staff to be very rude and unprofessional. I often see them arguing with each other while I wait for assistance at the self check out. I have never seen someone step in as a manager. I have started going back to the Giant despite having to fight mall traffic. Groceries are too expensive to be constantly disappointed. I hope they get new management quick.

There are a few undeniably good things about this Safeway. It’s nearby, has WiFi, and open ²⁴⁄₇. Also, like most Safeways, there is a Starbucks and this location has indoor and outdoor seating.
Even with all this in mind this location manages to be terrible. Homeless people sleep, hang, and beg outside rendering the outdoor seating useless. Not only do many of them spend the night outside; they sleep late into the day. Where’s security?
Most of the staff seems friendly, but the cashiers are ignorant and unprofessional. I’ve witnessed several incidents with them being argumentative with coworkers and customers alike.

Wonderful store! Clean, great customer service. Can you build one like this in Four Corners???

This place is so much better than the other Safeway before. So new and convenient in Wheaton. The staff in the meat section is so helpful, according to my mom. She buys the meat. And they have options when it comes to Hispanic food which is awesomeeee! Ice cream is great. Just hope they had a bit more options. Love that Starbucks is right there. It’s a ⁵⁰⁄₅₀ there with your drink tho. You’ll either get it just right or it’ll give you chills. I ordered a mocha fray and it was nasty. They replaced it tho.

Mgmt did try to correct mistakes on register but after their work they still charged me for produce I did not buy. Clerk seemed inexperienced — did not know difference between broccoli and broçcolini. If I return I will have to doublecheck my register tape. I do like store for choices. Great sushi.

This review is for their job process and customer service.
Their management has to be a joke. Their front end manager is so unprofessional and rude. Why would you make an appointment for an interview only to make the applicant wait an additional 40 minutes? I left after that rudeness. And to make it worst, the manager kept saying «I’ll be with you in a minute.» while she was talking to everyone else. There were employees buying lottery tickets while on the clock. Like really? The employees don’t know what «Hello» or «How are you doing? «is. Customer service is non-​existent here. They need more training in customer service and professionalism.
They probably have great products here, but I won’t be back after that experience.

My husband and I decided to go to the Safeway out of convenience after our breakfast date. It is fairly new and we had never been in there, so decided to give it a shot. Everything was stocked and presented well. Also found some items that I had never tasted before. I was asked if I was finding everything okay by a employee while walking through the aisle, as I was shopping. At the checkout, my husband and I were talking about not finding any calamari. (He fell in love with the fried calamari from whole foods that I had bought) The cashier overheard us and asked her manager right away. The manager actually went to go grab it for us! Great customer service!

This Safeway, in the basement and first floor of a newly built high-​rise apartment building, replaced an earlier free-​standing Safeway at the same location.
This review will be pretty long because it is a major mix of good and bad. Mostly, they had some very good ideas, but in the execution they fouled things up.
For example, they have an exceptional variety of gourmet cheeses, not quite up to the level of a Whole Foods, but far above most Safeways and Giants in the area. And they’ve hired a cheese expert to help answer people’s questions. But she’s there only two days a week. People who are not familiar with all the varieties of cheese are not going to show up only on Tuesdays and Thursdays; they will be there every day. They should have someone there full time (or at least 5 days a week, but 7 would be better, even if they had to hire two people to split the job).
They have a nice self-​serve soup bar. But while it gives a choice of 4 soups at any time, the 4 are rotated from a selection of perhaps 6 or 7 all told. I’ve seen label cards for kinds of soup they’ve never had, like beef Stroganoff soup or Italian wedding soup; it would have been nice to put them up as actual choices sometime. Instead, although some of the soups are very good, one soon gets tired of the lack of variety. If you’re going to rotate the choices at all, you need more than 6 or 7 kinds from which to pick 4.
And while discussing the soup bar, there is a major problem: the ladles are very long-​handled, and it is almost impossible to avoid banging them into the sneeze-​guards, spilling soup all over the place. I have been told that the sneeze-​guards are a requirement of the County’s health laws; I have no problem with that, but I am sure that the length of the ladles is not specified by the County, and if they were around half what they are, it would be much more convenient.
And they have, near both the cheeses and the soup bar, a deli area where you can, for $ 6 plus tax, get a «combo» of two side dishes and one main dish. The only problem is that which of the items are sides and which are main dishes does not seem to be clearly marked. They frequently have a seafood salad, and someone I know has taken it as a main dish, but on one occasion had to argue with a staff member, who insisted that it was a side dish. However, when I asked a staff member (presumably a different one) whether the seafood salad was a main or side dish, I was told it was a main dish. Someone needs to label the main dishes and the side dishes, and enable the customers to be certain which is which.
Another gripe I have, at least in the late morning/​early afternoon when I usually come here, is that they never have enough cashiers, perhaps a conspiracy to force people to use the self-​service check-​out machines (though I will normally avoid the self-​service aisles like crazy, because I don’t know how to handle things like non-​bar-​coded items such as salad bar selections, for example). Frequently when I’m on an express line I have to wait behind someone with $ 100+ worth of stuff, because none of the regular lines are open, or on the other hand the express line may not be open, so with two salad bar selections and a soup or such I have to get on a regular line and still wait behind a customer with a $ 100+ bundle. Ad sometimes there is no cashier in place and I have to wait until one shows up!
And yet, there is so much good — the variety of cheeses, the Starbucks (with its associated café area), and such — that I keep coming back to this Safeway.

Store is nasty. Customer service is horrible. You ask an employee a simple question and they respond with an attitude or rude tone. Expect to wait 15 – 20 minutes because check out lanes are limited. It’s convenient to my location, but I cringe every time I make a trip to this Safeway. Trader Joe’s delivers a better experience for the customer.

This safeway is right underneath my apartment building so I feel that I may be a little biased. However, it is also BRAND NEW, 24 hours, has a starbucks inside, a coinstar, AND a redbox. Plus, it’s right next to the Wheaton metro station and the Wheaton Mall — awwwweeeessssommmee! There is underground free parking underneath the store. Also, if you need wine or beer, a new place just opened like right next to it (plus the old crappy place across the street that was there, ha).

This Safeway is always clean and fully stocked. Salad bar, freshly made sandwiches, deli, bakery and everything else you would expect from a grocery store. We’ll lit parking garage with ample spaces. For those who don’t like Giant, this is a nice alternative

Major update: It seems unfair to keep the ratings for this Safeway combined with the ratings prior to October 2013. The Safeway I wrote about in 2009 doesn’t exist anymore; it was demolished. Gone. Good riddance.

Welcome to the 21^st century. With a well lit garage parking below, and a four hundred-​something apartment complex above, this phoenix certainly has risen from its ashes.
Mind you, it’s brand new, so we’ll see if it can keep up its appearance. The produce was fresh. The fish counter had a great selection of fillets. The sushi bar looked tempting. Most importantly, for me that is, the layout is well planned. It’s bigger than the Kensington location that also got a face lift several years ago. Random staff in the aisles weren’t as helpful here — they are lucky I am not a secret shopper. But that’s okay, I don’t need you to offer to walk me to the proper aisle.
I like the direction Wheaton is heading with its redevelopment plan. The aesthetic façade is appealing, and may sway me shop here more often, but I hope it’s not just a sense of false security. I’d like to see security cameras installed in the garage in the near future.