DuPage Medical Group – Obstetrics & Gynecology

I saw Dr. Heimburger and was really pleased with my appointment. He explained everything really thoroughly before I even needed to ask him questions, though he did provide plenty of opportunities to ask anything additional. He has a great sense of humor and made me feel really at ease. The front desk and nursing staff were also very friendly and helpful. Highly recommend!

After three years of being a patient here. I have to write a review. While the staff is usually friendly and I’ve had no problems with the doctor I visit (Dr. Heimburger), the administrative process has been a nightmare. I never receive any notifications if I am due for an appointment. My pharmacy has had to call multiple times to get information about my prescription. The office has never called my pharmacy back so I have to call on behalf of the pharmacy. It is near impossible to get someone on the phone and don’t bother leaving a message, they won’t call patients back either. The final straw for me was providing my new insurance information to the office (twice!) and they still managed to bill the wrong provider. This resulted in several more phone calls that I have to make to straighten it all out. It is just too much work to deal with this office.

After two months in a row of my pharmacy telling me that my doctor never responded to the prescription refil request, I finally called to figure out what was going on. I was told the following: «Honestly, the pharmacy does not call, it faxes us. We get over 50 faxes a dayso we don’t respond to them.» Seriously? You just ignore a request for a prescription refill?
The annual frustration of scheduling my appointment is upon me soon so I may need to find a new doctor. Whenever I call, they are always booked solid for at least two months. So this year I thought I would get on this early and called 4 months in advance. I was told they only schedule out 2 – 3 months in advance, and I would have to call back later.

They are licensed doctors so if this is who you are forced to have treat you — you will survive, though it may be unpleasant. If you have a choice I highly recommend that you do NOT use these doctors. You rarely get to see the doctor of your choice and in general there is just no compassion. From my experience they did minimal necessary, were in the room for only a few minutes. This was fine for routine gyne, but when I went in for OB the doctor blew off my questions and concerns. I knew this was not right (I am diabetic) and immediately found a different doctor/​practice. (Seeing my new doctor, she ran tests, talked to me about my nutrition and various concerns for the health of me and the baby, and had me in to see a high-​risk OB at the hospital within a week.)

Here is my most recent experience: I saw Dr. Dr. Stuart Heimburger today, an obstetrician for a regular prenatal checkup. ‘Stewie’s’ demeanor during the appointment was terrible, as if I was inconveniencing him by being there and asking questions. He prescribed me a medication without taking the time to explain how to take it. When I picked up the medication from the pharmacy, the directions from the physician were: Take as directed. No one ever told me how to take this medication! So, I called the on-​call physician an hour ago and have yet to hear from him. So far, I have dealt with obstetrics and gynecology (on my 3^rd pregnancy), pediatrics (I now pay out of pocket for my children’s care elsewhere — it’s worth it to me), orthopedics, and dermatology and I’m finding this to be a pretty standard experience when receiving service through Dupage Medical Group.
As for the office staff, it does not matter what department or branch of Dupage Medical Group I am dealing with, I am on hold for a very long time. When my call is finally answered after a minimum of 15 minutes of listening to Vivaldi and jazz music alternatively while on hold, the staff members that I’ve dealt with are pleasant a very small percentage of the time.
Of course, in such a large ‘conveyer belt’ style of health care you will find good eggs and bad eggs. But I am finding that the number of bad practitioners and staff workers far outnumber the good. Unfortunately, as with many of their patients I am sure, I am stuck here as my HMO will only cover services by this group. I have no other choice but to receive medical care here and they act as though they know it. If you must use this group like I must, Drs. Siegel and Stoeffler are your best bet for decent care. If you have other options: use those instead!

I have been a patient with DuPage Medical Group for years with my Primary Care Physician, but this was my first experience with OB as this was my first pregnancy.
I LOVED my doctors (Drs. Frangella, Weeks, Phillipe, Martin & Kagen). They have several offices where you can see all of the doctors in the practice for your convenience. I did find that wait times at the Rolling Ridge office tended to be longer than at the Spalding office. (Those were the only two offices I chose to go to, so I cannot speak to other offices.)
I always felt like I was in great hands with my group of doctors, they all made an effort to get to know me and my hopes for labor and delivery.
At our 20 week ultrasound it was discovered I had a low-​lying placenta, and Dr. Martin personally called me to explain what that means. At my next appointment, with Dr. Weeks we discussed it in more depth and he did let me know that 90% of these low-​lying placentas self correct later in pregnancy as the uterus explands. Per the doctor’s instructions we scheduled a follow up ultrasound around 31 weeks to check the position of the placenta, which had indeed self corrected.
The scheduling staff is also great — I forgot to schedule my weekly appointments for the last month of my pregnancy, and when I called the receptionist was able to find weekly appointments for me at the offices I preferred, at times that worked well (I requested either early morning or late afternoon/​early evening due to my work schedule).
Dr. Phillipe delivered my baby, and she was wonderful. I have to admit, she wasn’t my *favorite* physician during my pregnancy, simply because I am a «cross that bridge if/​when we get to it» and she is more of a «I want you to be informed for any scenario» type of physician. Which I can appreciate. After my delivery experience I must say that I am a big fan of hers!
I would definitely recommend this practice to friends and family (in fact, I already have!).

SEEK CARE HERE AT YOUR OWN RISK! This office is like a baby factory. They don’t update your chart correctly, nor does one doc talk to the next or the nursing staff.
I had a bad feeling at this office so I transferred care. Upon having my records transferred (which took 3 requests BTW), my current doc called to ask me how they treated my UTI that was diagnosed on 4÷15÷08.
Well guess what? They *NEVER* told me about it. I had assumed that the horrible back pain along with sharp bladder pains were simply regular pregnancy aches and pains. Nope, turns out the UTI from ⁴⁄₁₅ had turned into a kidney infection as it went 5 weeks w/​o treatment!
I called the main office to file a complaing and am waiting to hear back. This type of negligence is disgusting and hopefully my pregnancy won’t suffer further from it.