DuPage Credit Union

Mostly satisfied with service and products. It would have been 5 stars if they hadn’t illegally PROFILED me as passing counterfeit 100 dollar bills. They had me come inside to the lobby from the drive thru because the teller said the bills looked «suspicious» and they were calling the FBI, for goodness sake. I am a white male and had facial hair and longer hair pulled back in a ponytail (I’m in show business). Maybe the uptight, pencil necked, squirrel eyed teller thought that my appearance looked suspicious and called in the calvary, but he blamed it on the appearance of the money, which had NO indications of being counterfeit and didn’t look at all suspicious. I had been a member for years and had dealt with the same teller multiple times!
They scared the life out of me. They brought me into a secluded office and made me sit for 45 minutes while they called the FBI and checked serial numbers. I had never been so embarrassed, I was late to my appointment because of the delay, but low and behold, the bills were genuine!
I didn’t even get an apology! So, the next time I went through the drive thru and got the same prejudiced teller, I told him that the bills he gave me looked suspicious and I was going to call the FBI on him. He gave me 4 sets of bills before I decided to relieve the members lined up behind me in the drive thru.
I avoid depositing cash for fear that they are going to call the FBI on me again. Thanks a lot, DCU. If it weren’t for your otherwise good service I would have left a long time ago. It’s a good thing I’m not dark skinned.

Everybody at this institution were great from start to beginning. They offered me an APR rate nobody could match. I will definitely do all my financing with them from no on and also refer all my friend, family and clients there.

I was once a member of a credit union. (This sounds like the beginning of a horribly boring limerick. I assure you, it is not.) When I went to school downstate, there was a credit union that pretty much ruled the town because it was originally started for employees of Caterpillar, who, by no coincidence, also ruled the town for awhile. So the credit union had tremendous buying power because of the number of its members.
Conversely, DuPage Credit Union seems rather content to be nestled snugly along the Roosevelt Rd. corridor (and of course, the requisite branch in Naperville). I’m a member here– and it’s never a bad idea to start a membership at a credit union– because they typically offer pretty competitive rates on loans for auto, home, and other projects. All it takes is a $ 5 deposit in a savings account, whose balance cannot dip below that $ 5. And as an example, I was able to get a 1.99% interest loan on my car. It could’ve been 1.49% if I’d opened a debit/​credit card with them, but the last thing I need is another thing to remember to pay on time.
Speaking of, my loan due date is on the first of the month. Easy enough to remember, right? Wrong. So when I forget to pay on time, the grace period is 10 days afterward. I do appreciate that, and so does my wallet.
They also offer insurance services through third party providers for life, home and auto, but nothing better than the coverage I already have with other providers.
The people here are friendly enough. The atmosphere is slightly more welcoming than a doctor’s office waiting room. They don’t have the extended hours that I’ve become used to at my main bank, plus they’re only open 1 – 5 on Wednesday. Sooooo, there’s that.
DPCU gets an A-​OK in my book. Like me in my grade school gym class, it gets an A for effort, C for results.

I have a checking and savings account at DCU. Been there since 6^th grade. I would give it a 5, but they don’t have as many ATMs as Chase. I guess that’s my fault too, though.

slow service. chase and us bank offer lower rates. poor customer service follow up. they dont deliver what they promise.
i like USAA much better.

I like this place better than the Bloomingdale location. The drive thru is great, plus they have coffee if I ever need a buzz. I usually ride my bike up to the ATM to make a withdrawal.
I have two issues with this place. The bathroom is in the back and staff need to hover over you while you’re in there. My other issue is they NEVER have their hand sanitizer filled on the way out. I get it, I know I am a germaphobe, but don’t trick me and give me the false sense of security that I will be fresh and clean after making my deposit in the lobby.

The manager here was a bit curt with me for some reason when I asked a favor of them; that, along with waiting around 20 minutes for a signature, has me sadfaced. Usually the people at DCU are really outgoing and super helpful, but not this time.
I still support credit unions though, because they’re far better than the typical big bank.

I have been very pleased with the customer service here. We recently got a car loan with a GREAT interest rate and we are able to pay bimonthly instead of just once a month. No, our car isn’t that expensive, it’s just the way we wanted to do it and they let us.
They have online banking here and the staff is friendly and very helpful.
If you need a loan, I would check them out!

Great Credit Union… was a victim of online fraud and they credited my account ($ 100+) within two days, a simple form… no questions asked, closed my card, and issued me a temporary. Everytime I’ve had an issue, they’ve been pleasant and go the extra mile. An awesome place to do business with.

I’m not a member of Dupage Credit Union, but I am a member of another credit union and appreciate the ability to use the ATMs at other credit unions — including DCU.
During a recent visit to make a deposit at this branch of DCU, I encountered some problems with the ATM. The teller at the drive-​thru window was more then happy to answer my questions — even though I wasn’t one of their members. She also gave me a handful of deposit envelopes and tickets which now have their own special spot in my car so I’m not without next time.
Thank you so much for your help!