The Flats At Wheaton Station

I’ll try to be honest and straight up. This place can be good and bad. I have lived here for about 3 years. The only reason why I am still here is because of quality management team, consistent leasing renewal prices, and convenience of the Metro. The neighborhood is decent and walkable to various restaurants in the Wheaton area (Westfield Mall, Costco, Target).
Cons: you can tell this apartment complex is deteriorating and was thrown up quickly about 10 years ago. The walls are paper thin and you can hear everything (neighbors walking, talking, using the bathroom, music and kitchen cabinet doors slamming. The trash bin area is smelly and in only one area in the apartment complex. Neighbors and fellow residents tend to be childish in keeping areas clean (dog poop on sidewalks, trash left in places other than the trash bin, dog poop in small bags near my front door). It seems like management constantly has to send newsletters to residents on how to be mindful of people’s space (lack of home training). Never seen the amount of inconsiderate and nasty apartment residents. It was not this bad in college! Rent is kinda pricey, but amenities are severely lacking. The common area lounge is locked at times, the workout room is small with outdated equipment, and there is no Wifi.
This place is not luxurious, as it states on their sign outside. Just an excuse for owners to charge higher rent prices for mediocre upkeep of a building. If I could recommend, head over to The George, if you want more amenities and no paper thin walls. You get what you pay for, I guess.

My experience with the leasing office (central and onsite) was abysmal. I’ve never had to hunt down a leasing associate to take my money. IF thats how they treat new applicants aka NEW $$$$ I can only imagine how they treat older tenants in need of repairs.
The office was unresponsive and unavailable for the better part of a DAY.
Out of curiosity I called throughout the day to see what their response times were like. I never got through and left several messages. Then I called their central leasing office, and this 3^rd party rep couldn’t tell me JACK about the property (not even when I should expect a callback from their onsite leasing agents) but asked me if I wanted an appointment to view the property.
Why would I make an appointment with people who can’t even be present in the office to answer phones/​questions? Seriously— I can make an appt to go see it and put in an application — but there is no one available to answer the phones in the on premise leasing office ALL DAY???
When I finally did get through it was based on persistence alone. I really was just curious as to whether or not this leasing office ever had employees IN the office. So after a whole day of calling, leaving messages, and not one reply from them — I finally got through to someone.
The person I talked to was very pleasant, but the fact that I had to jump through SO MANY hoops for the opportunity to GIVE her my money was really unacceptable.
I’m just gonna hightail it over to those leasing agents who actually bothered to reply to my inquiries, as opposed to the one I had to phone stalk (just to figure out whether the utilities were metered by unit — Seriously it took a whole day to track down someone who could give an answer to that simple question).
I’m guessing this has something to do with the fact that they’ve only got 3 people working the onsite office (according to their «central» office aka 3^rd party rep), which means they are woefully understaffed. But that seems to be the practice with their management company.
They outsource a lot of services from their leasing office phone lines to property repairs to utilities — and their motto seems to be «Outsource every single service possible that way WE don’t have to ensure the quality of ANY of them.»
So far from my 1 day experience with The Flats — the overall experience fell FLAT on its face.
2 stars seems a bit inflated and I’d be interested in seeing what algorithm Unilocal uses that even got it that high.

My husband moved here a year ago and I spent the entire summer here plus almost every weekend since, throughout the year. At first, we thought it was a great place. It had a pool, gym, secured entrances for the garages, etc. But now that he’s inching towards moving out, it’s not what we thought it was. The fire alarm that goes off is really annoying. It’s a high pitched noise that really vibrates throughout your ear drums. Recently, they have undergone remodeling to the entire property which meant they had to paint every inch of the outside. I have no problem with this as long as it doesn’t disturb my sleep. The crew they hired are constantly LOUD and it’s not because they’re working, but because they’re fooling around, talking, and laughing. My husband slipped and fell recently outside of the apartment due to ice and was rushed to the hospital. He incurred a hairline fracture to his lower back which caused him to limp for about 3 – 4 weeks and even today it still hurts when he sleeps on it the wrong way. The building’s insurance DENIED his liabilities stating that the building had salted the stairs and there was a handrail at his disposal. After the incident, we took pictures of the handrail that was completely covered in ice (which would have been useless even if he tried to hold onto it), and a picture of their maintenance guy salting the stairs. He wasn’t asking for anything besides for them to pay for his hospital bill which wasn’t even much! Their negligence is inexcusable. So if you move here, make sure you walk really slow in the winter because if you fall and hurt yourself on the property, it’s gonna be due to your own negligence. Also, when moving out, you’re going to come across A LOT of ridiculous and unforeseen fees. One being a «cleaning fee of $ 100» that you cannot opt out of. Avoid this place at all cost. The prices for these apartments has also increased drastically due to their remodeling. See ya Wheaton and good riddance!

The customer service here is really great. They are very quick to respond to emergencies. Regular maintenance request are created with 2 to three days. There is occasional events for the residents. Some complain of the fire alarm, let’s get real we need to constantly know it works. I am so very happy of the move I have made here.
The individuals in the office do not have time for nonsense because they are busy, so I do not bother them with small or idle talk. After All THEY ARE Here To work. THIS US Almost LIKE Dorm Living. We are accountable for where we live and we are adults… this is not a perfect world

This apartment has its good and bad times. The bad times that I won’t go into was because this place got sold three times since I was on the lease. First it was Archstone, then Avalon, then Borger, and then Gables (current). Maybe they all brought it to fix it up and then sell it for a profit? I have no idea. Anyways, I wasn’t really thrilled about the three previous owners. They were meh, whatever kind of thing.
However, the apartment got brought by Gables and I’m glad Gables are now the managers of this building because they are amazing. They always answered my questions since I had billing issues from the previous owners that weren’t my fault and Reggie (who is the assistant community manger) was amazing at helping me clear up my issues. He was really nice, friendly, and super helpful. He didn’t blame me or try to make my pay my bill since I had proof saying I paid my bills. He was really nice in getting it all taken care of. He also explained to me the process of moving out since we moved out on Saturday and he wasn’t working, but he took the time to explain the move out and inspection. He then personally sent me an email with my final statement. I just wished that he was there for the whole year that I was a resident. He just made the community a better place and made me feel like I could trust him and he wasn’t trying to squeeze every last penny out of me. I only been here three months since Gables took over, but if you are thinking about renting this place, definitely consider it. Gables is a good company and they left me with a really good impression. All the leasing agents were super nice and helpful.
Just remember to KEEP all your paperwork, since the last few owners had the audacity to tell me that I owed money to them when I didn’t. So remember to keep all your paper work, receipts, and anything that has any kind of billing information.
Thank you Reggie for giving us a great last few months experience here and I’m sure your future residents like you as much as I did. Remember, they are still trying to fix the issues that the previous owners left them with so give them a chance!

The Flats At Wheaton suck! We’ve been living here for 1 year and this annoying fire alarm goes off every week (during the night or in the early morning). And usually it goes off for half an hour at a time. I can’t believe nobody can fix this stupid alarm!!! I really feel sorry about families with little children and pets who have to go through this torture every time…
You never can find anyone from the office, they come and go when ever they want. You almost have no chances to pick up your packages.
Nobody wants to fix equipment at the gym — everything is broken. No concierge, no security. There were 2 crimes committed last year and 1 crime in the beginning of 2014. So think twice before moving here.