B & B Heating & Air Conditioning, Inc.

I have never written or posted a review on a company prior to today but feel so strongly about this situation that I felt it was imperative to inform the public at large. We contacted B&B when our furnace was not working. They came promptly the next day. They assessed the problem that a part was missing and spent 4 hours calling in attempt to find the part; which they never located. We were billed for four hours of labor despite no solution, including a furnace that continued to not work. In addition, when I contacted the owner to request they consider lowering the bill because no work was completed and no solution in place such as where to order the part from, they stated that at the time of the visit my husband told the serviceman he would locate the part himself. First, why then bill for four hours? In addition, after speaking with my husband, he indicated he in no way ever stated this. At that point, I contacted our credit card company to dispute the charge based upon the outrageous amount for no work done and because of the lie the owner told us (or that the serviceman told the owner). B&B never responded to the credit card dispute. Instead, they immediately sent our invoice to collections. I paid the invoice because this issue was not worthy of destroying my impeccable credit. Only a terribly run company would pursue matters in this unethical way. By the way, we contacted another company who came the following day and repaired our furnace in a matter of an hour.

If I could give these guys negative stars, I would. Someone came to diagnose the problem, gave us a quote & said they would be contacting us within 1 or 2 days. They never did and me, being nice, gave them a week to make contact before I took the initiative to call them to figure out what was going on. A lady answered, told me someone was supposed to have sent me something to sign, pay a mandatory 50% down, and send it back before they would even do any work. What a joke. Expressing the urgency of the situation (I’m pregnant, have a 3yr old & it is 90degrees INSIDE) I gave them a card number over the phone & they assured me someone would be calling me back to make arrangements. NEVER HEARD FROM THEM AGAIN.
It’s been 2 weeks & I called a different company, had them here within the hour & will have the whole AC unit replaced within 2 days. In the meantime, they gave us a portable unit so we could sleep & live in peace. THAT IS WHAT A REAL COMPANY, WHO VALUES THEIR CUSTOMERS, DO.
WHATEVER YOU DO, DO NOT CALL B&B!!! It will be a waste of your time.