AT&T

I was having an issue with my phone. The costumer care person on the phone suggested that I go into the store to talk to a worker there. I went to the Kipling location and while telling the manager Christopher my issue I was asked to leave by Christopher. I would never recommend this location nor AT&T as a service. Extremely disappointed as I have been with AT&T for 12 years.

Worst customer service ever. I highly recommend not coming to this branch as they don’t like to help. Over bad customer service. If I didn’t have to have this service I wouldn’t. You guys suck. Well that guys attitude sucks.

This place is a joke. We went in and were put on a wait list. We were placed as number 1 even though there was a guy who came in before us. They said the wait would be 5 minutes to fix my boyfriend’s battery issues.
We waited almost 2 hours before someone finally came over. There were 2 associates helping one lady who was on the phone comparing prices with other companies for tv, phone, security, etc. The employees were also helping people who walked in long after us looking for iPhones.
Finally, they told us we needed to go to a battery store. They couldn’t help us. The battery store told us it wasn’t our battery. So stupid. Such a waste of time and energy. Nothing got fixed.

Rude, belligerent, and acting as though you’re doing me a favor? No thanks. My experience with Christopher was confrontational and outright insulting. Most certainly won’t be back.

Worst service ever! Do not go unless you plan on waiting forever! Took my mom to get a new phone for Mother’s Day and we had to walk out because we had dinner plans. Waited over an hour just for some crappy service, wished I had left sooner or not had even gone to this location. Advice do it online or stay away from this place!

Starting with the forced update to Lollipop my LG G3 would no longer reliably send MMS. My husband called the customer care 800 number and and spent a long time on the phone with a technician who tried various fixes both on the phone and through the AT&T systems. At the end of the call the MMS would still not send in a reliable manner. The technician suggested that obtaining a new SIM card would be the next step. Due to my work schedule my husband stopped at the AT&T Company stored located at 5131 Kipling Street Unit 600, Wheat Ridge, CO 80 033 and got the new SIM card. After a very long call that had to be escalated to a supervisor the new SIM card was activated. That evening a couple of test MMS’s did work and sent the pictures quickly with no errors. The next day the issues with MMS’s were back.
I then took my phone to the Kipling store and spoke with an AT&T representative. She was extremely helpful and checked with the nearest service center to see if they had the LG G3 in stock. They did not and she immediately called a customer care number and worked with the phone representative to order a replacement phone. She also stated that if I brought the replacement phone in that they would help set it up and apply a new screen protector.
I took the replacement phone in and Billy «assisted» me. All he did was install a new screen protector, the battery, and SIM card. He did not provide any assistance in configuring the phone or transfering files including pictures. Instead he said to just go home and login to my Google account and that I could finish the setup. I suspect his attitude and lack of service was because the store was closing in a half hour, but that is no excuse for his lack of customer service.
The replacement phone has been far worse than the original phone. In addition to MMS’s behaving the same way, the touch screen is faulty. Often times touching the screen gets no resposne from the phone. It takes multiple taps on apps to open them. The screen will also lock and the only way to correct the problem is shut the phone down and restart it. This occurs multiple times a day. The text messaging also is not working properly. Many times, I cannot add/​erase words, in which again, I have to shut the phone down and restart it.
Today (3÷25÷15), I went back to the Kipling store for assistance. Once again I had the misfortune to be have Billy assist me. He insisted that there was nothing he or anyone at the Kipling store could do and that I would have to go to the service center which in traffic is a 45 minute drive on way. I asked him to call the service center and verify that they now had a stock of the LG G3’s, he left the main area of the store (I informed him the previous week they did not have the phone in stock at the service center). When he came back he said he called and that they did indeed have the phone. I asked a total of three times to confirm that the service center did indeed have it.
I arranged for a babysitter to watch my 5 month old child and drove to the service center at 14 532 Orchard Parkway Suite 100, Westminster, CO 80 023. When I got there I was informed that they have not and did not have any stock of the LG G3. They repeatedly stated that there was nothing that they could do and that the Kipling store knew they did not carry the LG G3. They did have a shipment incoming which was supposed to include LG G3’s, but they didn’t know if it was coming on Thursday or next Tuesday. The supervisor offered to set one aside and to call me when they came in.
I then drove back to the Kipling store because Billy flat out lied to me. As I walked out of the service center, I called the AT&T customer care number. Due to the repeated failures of AT&T customer care, I immediately requested a supervisor. The representative would not let me talk and kept interrupting me. Eventually she did put me on hold for almost 20 minutes to transfer me to a supervisor. At 20 minutes she said that the only supervisor on duty was still not available and that she could arrange for the supervisor to call me.
While waiting for the supervisor to call back I arrived at the Kipling store and waited for a representative. The customer care supervisor called back while waiting for a representative to become available. My husband waited in the store and eventually spoke to the assistant manager Brittni. Brittni said that there was nothing she could do despite one of her employees having lied and wasted over 2 hours of our time. He requested to speak to the manager and was informed that he had already left for the day. She refused to get any higher manager and instead offered to setup an appointment with the store manager. When she pulled up his schedule she said that Jared was off until Saturday and set up an appoin

I just don’t understand why everyone is dumped on the same wait list. I am here waiting to change something on my account that will take 3 minutes, but yet I am stuck wasting my lunch break watching 4 people get new phones. Perhaps one associate can handle minor transactions, while the rest can teach people how to use a cell phone. I’ve been here 20 minutes…

Terrible customer service! I was put on the walk in list and told it would be a 15 – 20 min wait. Then they proceeded to add people with «appointments» to the list and bump my name down on the walk in list while also having an appointment list growing. I had called earlier to try and make an appointment and was told I couldn’t make one and to come down because it wasn’t busy. When I asked how long it was going to be, the sales woman who seemed to be a supervisor of some sort with a terrible attitude stated she wasn’t sure it could take an hour it could take 3 so we’d have to wait and if we couldn’t we could leave… uh thanks?
Go to the AT&T at Colorado Mills. Customer service was 100 times better there.

In today’s world, you don’t often expect much.
This is our local store… We love it! Jared, the manager, is a solid guy.
All good people. Well run store. Recommend highly!

This place has the worst customer services. Sooooo slow!!! When you walk in no one looks up and if you stand by the register no one even says, «hey, we will be right with you.» Super confusing… I was told it would be a 5 min wait and I ended up waiting 50 mins.

I’ve been an AT&T customer for about 10 years and this place has BY FAR the best customer service I’ve ever experienced. We had a HUGE billing error after adding a 4^th line and changing our plan entirely, and Aria, at the store, got everything sorted out with little inconvenience to us. Highly recommend!

Great service. Never had a problem with anyone. They know their business.

Great people and customer service and they helped a lot with what we needed. The process was fast and I am happy we choose AT&T and this location.

Terrible place. They talk poorly of customers who didn’t buy things after they walk away. Well «hello», my wife and I are in ear shot. It’s not like your cell service where I can’t hear you. Verizon Wireless is about 100 yards away and they have pride in how they talk to customers. What good are fancy phones if you can’t connect to anything? Stay clear of AT&T. Rethink possible… the possibilities are at Verizon.