Advanced Transmission Center

I took my Suburban to their Lakewood location and was very pleased by the customer service and work I received. I felt like George was very fair and honest with me. The work was completed very quickly, and I was given the option to retain the old (replaced) part., I’ve never been so happy with a mechanic, and I’m very happy that I found a place that I can trust.

My car got towed in on a Wednesday am and was able to be picked up three days later on Friday @ 4:30pm. Less than 6 days, and 400 miles later, the transmission is worse than when I brought it in. I was working with Jarrett who was very friendly and seemed honest and sincere.
I have left Jarrett a vm tonight. The rebuilt transmission does have the standard 2yr, 24,000 mile warranty that is standard with a transmission rebuild.
I received a call from Jarrett @ 8:05am this morning, and brought back in my car. They pulled the codes and found that I have a defective solenoid. I will be bringing my car back in at noon today for a replacement. It was explained to me that solenoids can just go bad.
Jarrett called me at 11:15am to let me know that they had the part in. It was super quick and easy, and the car (so far) appears to working like a newly rebuilt transmission should.
It is frustrating to have this happen, and was apologized to, stating that this is a very rare thing to have defective. I am happy to have a working car, but am just a little shaken. The guys that worked at Retro next door stated that his transmission was rebuilt by Advanced Transmission Center and has been working amazingly well.
Very nice guys, and I didn’t feel like I was taken advantage of.
UPDATE: The solenoid was not the issue. When the car’s engine got really really hot, the transmission did not change gears. Advanced had to rebuild the engine again. I asked for an extension on the warranty, and was told no. They did rent me a car during the 2^nd rebuild, which was nice. I still think they are an honest business, maybe I just had a bad rebuild.