Bow Wow Bathhouse

i brought my dog there after a few conversations on the phone. my dog is wonderful and loving of humans, but somewhat dog aggressive. her particular issue is that she’s not good at the initial sniffing. once that’s done however she could care less about other dogs. [i know this because we regularly hike off leash with a number of dogs and so she’s constantly meeting new dogs and interacting with them. generally i muzzle her for the first minute or so, and then once all the butt sniffing is done, i can remove the muzzle and we’re able to go hiking.]
after our phone conversations, i was told that they would like to meet my dog to see whether she’d be able to interact with the other dogs or whether she would have to stay on her own. regardless of the outcome i was told that they could take her for christmas when i would be away.
i showed up and talked with one of the folks there, marcy. i explained again that she needed to be muzzled for the initial meet and greet, but that once that was done she was fine. i was asked to stay in the front, as they suspected that my dog might be aggressive because either i was nervous, or that she was trying to protect me. i handed them her muzzle, they handed it back saying, ‘we’ve got our own we would prefer to use.’ they disappeared through the door with my dog.
the next 8 minutes were filled with the sounds of barking from a number of dogs [i never actually heard my dog bark] followed by LOTS of cursing and yelling coming from behind the door.
marcy, who took my dog in came out, my dog trotting along happily. i was then informed that my dog had, ‘almost taken a chunk out of the back of another dog.’ i interrupted, ‘but she had the muzzle on’. ‘no, i didn’t use a muzzle.‘
at this point a few things happened simultaneously. i decided that this irresponsible person who disregarded everything i had just told her about the needs of my dog was NOT going to get my business. marcy informed me that my dog wasn’t welcome there any more and then couldn’t have been more unhelpful in suggesting other kennels in the area that i might try.
i do not recommend these people to anyone. their handling of this situation was absolutely irresponsible, and another dog was injured as a result — i hope it wasn’t your dog.

This is my third experience with a dog groomer in the area and it is my first that I am willing to recommend. The place was off the beaten path but easy to find and reach from Sunderland. The girls at the front desk were friendly and professional. I was not sketched out leaving my dog behind (note: I have been at previous grooming establishments in the area). They were fast and had my dog ready within a few hours. I thought the price was reasonable ($ 65) and certainly cheaper than other places (e.g. PetCo). And most importantly, my pooch looked adorable. She emerged smelling MUCH better and looking cute with her fur trimmed very nicely. A great place to bring your dog for grooming. This place also offers doggie day care and boarding. I have not utilized these services.