Paws Rule

I’ve been bringing my dog to paws rule for quite a few years now. Believe me, she’s not the easiest and if there was any doubt that she wasn’t getting the same love as all the others she wouldn’t be going. She’s a medium size dog but prefers the little group and has done so well. The staff tells me if she played (exciting! She’s dog friend selective, think mean girls hahah) or if she was just a little more of a loner. I’ve added another dog to my house and they were more than accommodating with his senior needs. 2 days a week, i pick up happy and tired dogs and that’s all I can ask for. Thanks paws!

The staff at Paws Rule are truly amazing! We started here 4 years ago after a horrible experience with Land of Paws (now called GotPaws). I was anxious to bring my lab mix rescue pup here after being told he was just too energetic (really?!?) for daycare. Jackie and the rest of the staff at Paws Rule assured me he’d be fine. Bentley is certainly special needs/​anxious/​hyper and they accommodate him beautifully! He cries like a baby when we pull into the parking lot and cannot get inside fast enough! He plays with only females all day and every single staff member seems to genuinely care about him. They are friendly, helpful, and most importantly, trustworthy. If issues ever arise, they call right away, and it’s clear that the dogs there are being given the love and attention they all deserve. I absolutely recommend Paws Rule for all dog families!

Ray, my 1.5 year old Shetland Sheepdog/​Australian Shepherd LOVES going here. He always frantically barks in the car and not so patiently waits to go inside. Today, as I was talking to one of the employees, he wouldn’t stop barking and motioning to him to be let inside the play area. When seeing moments like this morning, I know I made the best decision in choosing this daycare for Ray. The employees at Paws Rule are awesome, so friendly, and they really care about your loved one (pet). If you’re looking for a great daycare, I highly recommend you set up a consult for your pup :-)

I am just heartbroken over my experience with Paws Rule. Since my dog was just a little puppy, he went to Paws Rule for daycare. I always thought the staff was truly great at their jobs and I was so lucky that my dog was truly loved by several staff members. I was even able to bring him there while he recovered from a major surgery to continue his socialization and get some activity — I always felt the staff was looking out for him and I felt comfortable leaving him in their care.
And then, as happens in life, things changed… and not for the better.
For the last couple of months, I haven’t been quite as happy with the level of service I was getting at Paws Rule. I knew this was because the owner was dealing with some personal matters — as we all do in life from time to time — and just hoped things would go back to normal sooner rather than later.
But that didn’t happen… I started getting attitude from a couple of the staff members who would never have acted like that when the owner was more on top of things and I constantly felt like I was intruding on the time of the staff just by being a customer — I interrupted several people texting on their personal cell phones while trying to pick up & drop off my dog! One night, I had to, AGAIN, tell someone that my dog’s harness was on upside down and the response was «oh well» and she dropped the leash on the ground for me to retrieve and then picked up her cell phone to text someone!!! I corrected the harness and then stood there waiting for some sort of acknowledgement — but nooooo, I had to interrupt her to find out if my dog had a good day!
But then the worst thing happened. My dog was neglected.
I was on a business trip and paid them to pick up & drop off my dog for 3 of the days I was gone. They asked about the key I gave them… I told them that if no one was home when they brought my dog back to keep the key and I would swing by and get it over the weekend when I returned.
The idiot driving the van BROUGHT MY DOG BACK TO PAWS RULE!!!
When the error was pointed out to him by a competent staff member, who even noted that I was out of state & the person caring for my dog had a knee injury & couldn’t drive, so NO ONE WAS COMING TO GET MY DOG… the irresponsible jerk’s response was «that’s not what the note said, I’m taking my dog and going home.» The note in question was still sitting in the van… upon review CLEARLY stated that the dog was to be dropped off!!! (This, after he’d already left the house where my dog was staying UNLOCKED FOR THE ENTIRE DAY when he picked him up the day before!!!)
This guy not only wouldn’t bother to double-​check the note, but when he had a chance to correct his error, he chose to abandon my dog and go home, openly neglecting his responsibility to my dog.
To say I was furious when I found out would be an understatement. I was heartbroken that my dog was left behind on purpose. The open neglect displayed by this guy is unacceptable. I was in tears that I couldn’t come and help my dog. And positively stunned that this happened in a place that’s sole purpose is to care for animals. I left my dog with people I’d grown to trust over the course of almost 2 years and I am still so very sad and upset that this happened.
The owner was on vacation. Knowing her love of animals and the level of service she expected her staff to provide, I fully expected her to return from her trip & fire this loser.
But no — the owner chose to keep the driver on because he wasn’t going to be working there for much longer and overall had — in her opinion — been really great with the animals.
So, no repercussions for the driver. He didn’t even have to apologize to me or my dog!!! The owner preferred to lose me as a longtime customer than have to find a new driver in a pinch. The owner also felt that since the driver did send a text (after my dog had already been picked up later that evening) offering to do his job & bring my dog back to where he was staying, that that made it all ok.
I’m not sure when it became ok to offer to do your job — via text no less. I’m also not sure when it became ok to sit in front of customers and text on your personal cell phone.
As appalled and hurt as I was by how this was all handled, it is my dog that I want you to think about. He was left confused by what happened and when people entrusted with his care decided they simply didn’t want to do their job, he was simply left.
This was a business I trusted with the care of the love of my life and that I often recommended to others. But never again.

This place is the best! We took my old dog Charlie here for grooming. He hated other dogs and didn’t like leaving us at all. However, when he went here for grooming he didnt mind going at all. He loved Jim. They always did a great job. We now have a new puppy Finnegan. He gets baths from Jim and always looks awesome. Just recently we started taking him to doggy day care. He is a changed dog! He gets all his energy out and has stopped chewing up our furniture. He can’t wait to get in the door when he gets there and loves Jackie, Eric and the two other girls that work there. We once took him for a ride and drove by Paws Rule. He stood up and looked at the building like «hey, drop me off! I want to go play». They stay with the dogs and play with them, they are always supervised. Best place ever and very reasonable pricing.

Paws Rule has been such an amazing place to bring my dog. The facilities are always kept very clean and my dog cries because he’s so excited when I take him there in the mornings. When I pick him up, the staff always tells me how his day went and who his new friends were. I leave him during the day knowing that the staff treats him like they treat their own dogs. I highly recommend any dog owner looking for a daycare (whether their dog is big or small) to go to Paws Rule.

I am not changing my overall rating, but wanted to update that we no longer take our dog to Paws Rule. I started to notice that our dog lost the crazy tail wag/​bark fit habit as we pulled into the parking lot, but didn’t think much of it… then we ran into one of the main employees at Paws Rule around town, and instead of wagging his tail and getting excited, our normally outgoing/​bold dog ran behind me and HID. That had never happened before, and has never happened since.
Those two factors, plus changes to my work schedule, made me stop using Paws Rule. I don’t know – and didn’t ask – why my dog might be reacting like this, so I didn’t think it was fair to change my rating.

We started taking our dog Dexter there after we had an incident at land of paws. I wish I would have known about this place before. I appreciate that they don’t try to hide anything at this facility. It is very clean and dogs have acess to inside and outside at the same time which I appreciate. My dog is always very excited to go there and very tired when I pick him up. The staff is super friendly and I like that they will asses your dog before letting him stay at daycare. I feel better knowing they don’t let super aggressive dogs into the mix there. I haven’t tried grooming yet but I think I am going to do that today. I advise everyone to come to paws rule, they actually care about your pet here!

When it comes to trusting a pet with strangers it is unnerving to go to a place you may not be used to but Paws Rule gave us the free opportunity to have our little one try the place for half a day. This gesture gave us peace of mind that they would take good care of out dog while we were away for a extended weekend. He arrived back to us all bathed and happy.
They separate the big dog from the small ones and they have access to an outdoor play area whenever they want. The facility is clean, well lit and modern.
He had a small scratch on his nose from the crate that we was put in but they were very up front with the cause of the wound and never tried to hide it for a moment. That shows to me how they take responsibility for the precious dogs they are in charge of.