Eye Health Services

Submitted my insurance information prior to a routine eye check and asked if there would be any charges beyond the co-​pay: NO. Indicated I didn’t want any services performed which would incur a cost above and beyond the copay.
Had an excellent visit with the optometrist at the East Bridgewater office.
Received a bill for the co-​pay plus a $ 35 charge for refraction not covered in the insurance.

Not all optometrist visits are long, inefficient and impersonal, I promise: just here. I was a patient at Eye Health Services in Weymouth and Pembroke for 10+ years. I moved and found a new doctor this month.
Pro’s? The receptionists are always sweet and helpful.
Con’s? Excruciating wait times. Arrive early, arrive late, expect to wait. They dilate your eyes and you return to the waiting room (mostly blind, if you wear contacts like me), which improves room turnover — but after dilation at my last visit another patent with the same first name took my «spot,» and I was seen at her place 20 minutes later. Profuse apology, but no solution and our charts were mixed up for a minute.
I’ve seen different optometrists (depending on availability — high patient-​to-​doctor ratios to blame?) and they doubt each others’ choices and advice. One doc put plugs in my tear ducts; a year later the next doc told me that plugs are ineffective and suggested he take them out. Another doc prescribed a complicated eye drop regimen with a pricey Rx; a fourth doc contradicted him, saying a towel with warm water is the best treatment for the same condition. I left feeling like my 10-​minute appointment was a burden to the clinic.
My new eye doctor? Spent 30(!) minutes going over my medical history, lifestyle, etc. No wait at her office and I left feeling like a real, valued person. And the doctor seemed to love her job, she was not harried like the poor employees at Eye Health. Moral? You can do better!

I WOULD RATHER HAVE MY EYES FALL OUT OF MY HEAD THAN GO HERE AGAIN! If I could give this hell hole negative stars I would!
I was sent here by south shore hospital because of a corneal abrasion and was seen by Ramy Rizkalla.
I guess I’ll start off by saying my experience with him was nothing short of abysmal. Never in my life have I been so insulted by a so called «professional» he has a condescending tone and talks down to his patients.
I asked him about getting fitted for glasses as he had mentioned that at my last eye exam it’s a standard process to get a prescription for both contacts and glasses even though I only buy contacts. So after hearing that I said that I would like to get a pair of glasses, to which he laughed and said «I wasn’t at your last eye exam with you, I can’t tell you if they wrote you a prescription for glasses or not.» …So then why would you tell me it’s standard process to get fitted for glasses, asshole. And that is only one of the many examples I have of how he belittles his patients.
He has a way of both smiling at you as if he’s trying to be polite, while simultaneously telling you that you’re an idiot. Whenever I would ask him a question about my eye care he would stare at me like I’m speaking a different language, and then respond with some kind of half wit answer where he might as well have been saying «duh» at the end.
The reception staff wasn’t too friendly either, and seemed like they didn’t want to be bothered with the awful task of dealing with patients.
The only up side to my visit there were the nurses. They talked to me like I was a human being (crazy right?!) showed interest in my condition, and were very polite. Not that kind of fake nice like Dr. Douche Bag either, they were down to earth people who actually listened to my concerns and tried to help as best as possible. Mr. Ramy Rizkalla could stand to learn a thing or two from them.
When all was said and done I made my follow up appointment at a different office and have no intentions on ever going back. A little common courtesy goes a long way, which is something this staff desperately needs to learn.

a little late taking me for my appt, but once they did, they were quick abd efficient. this was my first time there and ill definitely go back

3 months later I am still angry about my 1.5 hour wait (without an apology!) for an eye problem. After waiting all that time I was thrown a series of excuses of what could be wrong with my eyes and then just for good measure a prescription and then the good doctor was gone… The front desk told me I had to come back on Thursday for a check-​up even after I repeatedly told them I could not. I can’t remember the last time I was treated with such disrespect by EVERYONE I encountered. Never ever again.

This is as good as it gets in terms of eye care. Walk into a clean and well maintained building (huge factor for me in terms of medical care) and you are greeted by cheery secretaries… there are several, so you don’t need to wait long to check in.
Paul Wasson is my current eye doctor and it doesn’t get better than him. He is thorough, but efficient in the exam room. Dr. Wasson picks up on social queues, chatty when I want him to, but he takes a hint unlike other doctors when I’m not in the mood for banter. Great sense of humor and fun. Word to the wise, I’m not the only one who knows about him. Make your appointment asap because he books way in advance.
Sue Gomes fitted me for contacts and it was a miracle. I have tried to get contacts in my eyes before, but to no avail. I have been wearing glasses thinking it couldn’t be done. Dr Wasson set me up with Sue Gomes and she was fantastic. Sue put them in, taught me how to do it myself and I was out within a half hour.
For me this is a great, quick one stop shop to get my eyes taken care of.
Sidenote: great optical shop, I got a great pair of coach sunglasses :)