Fresh Coat

When I contacted FreshCoat, I said «I usually just paint myself, but I bought this crazy metallic paint at Target, and it looks like it’s complicated to apply. Do you have experience with this type of paint?» Reassurances all around. The painter, Doug, called me with a litany of «faux finish» jobs he had done that looked great.
He painted the room with my paint, and after two coats, he packed up, reassuring me that it was going to look great when it dried. Well, after a day or two, it was clearly a disaster. I called Barbara, who came out to look and of course said that the job needed to be fixed. Score 1 star for FreshCoat.
Barbara (admini) and Douglas (painter) met and decided that I needed to use paint that he was familiar with. This seemed totally reasonable, and I figured I should have known better than to buy house paint at Target. So I went to Lowes and purchased the primer, base coat, and metallic that they recommended.
Douglas came back, forgot to use the primer (he read the paint cans wrong), and finished the job with his recommended paint. Again, he packed up and left with reassurances. The picture that I’m attaching isn’t of wet paint, or of one coat when another was planned. This was the finished job, several days later.
I called poor Barbara to complain again, and again she came out to look at it. I told her that I was not going to pay for the full rate of painting, and we settled on a price for their effort plus several days of work, etc. 800 dollars.
I am giving two stars because I appreciated that the owners were apologetic, rather than trying to make it seem like I was crazy or too demanding. Barbara’s parting words were «Doug usually does a really good job…» They didn’t offer to send another painter to fix it, and I didn’t insist, because at that point it had gone on for over a week and I was tired of having people in the house.
I ended up getting boring, non-​metallic paint and painting it myself. It was a total waste of a thousand dollars (when I add the cost of many cans of paint).