Life Time Athletic

This review is exclusively for the café: the chicken is gamey, not fresh and to put it lightly: SMELLS gross. This is my THIRD order of chicken breast over salad that was inedible, hence, why I am writing a review. Go for yourself. Order a salad. Smell the chicken. One out of four salads had decent smelling chicken. That’s a 25% chance that yours won’t smell funny. I confirmed with the cashier that the chicken is not fresh… it’s «warmed up to get it out to the customers quickly.» I posted pictures.
I spoke with a manager whose response was, «we haven’t had any other complaints.» (But, my sister had the same experience, so that’s at least two people…)
At $ 150 per month, the food needs serious improvement.

Ok so aside from me wasting a lot of money initially, just from my lack of embracing the work out part. I love love love it here! I got very motivated by Amanda and Rebecca! They are just awesome! Everyone I’ve interacted with is always happy and upbeat. I truly haven’t had s bad experience here. I joined team weight loss with Amanda & Rebecca! I just cannot say or give enough praise to to them. I’m on a roll with getting fit and it feels great. Just a HUGE thank you to them & Chris (trainer) who I also really like.

For $ 400 a month ustomer service is virtually non-​existent. Today morning called to verify the fee for aquatics _​advertised_​on their website. After three tries I reached Nika at the reception, who of course transferred me to the aquatics’ voice mail. Called again, asked to speak to a real person, Nika simply put me on indefinite hold. Called one more time asking for a supervisor, Nika appeared to have no access to such and placed me on indefinite hold yet again. All in all this business may head downhill unless they figure out their customer service.

Awesome fitness center. Probably one of the best if not the best around Boston. I used to work out at BU’s fitrec, but parking there is a pain and it can get very crowded at times.
Free lockers, sauna, steam room, showers, towels, indoors + outdoors swimming pool and tanning area, high-​end machines, benches, platforms for deadlifts and squats, sleds, ropes, bunch of cardio machines that look like slot machines lol, spin room, and of course free weight.
Plenty of free classes. And if you wanna pay for personal trainer or smaller classes they got that covered too.
Always pretty clean and well organized. They also have a spa, hair salon, café, and LifeLab where you can get various physical examinations (body fat%, etc).
Busy over the weekend but their hours are very long. 4am to 12pm i believe.
Love it! Come visit and see it for yourself!
Update:
I see a lot of people complain about the monthly rate. Unm… From the bottom of my heart I don’t understand that. Car insurance runs higher than that. I think most people don’t have a good concept of relative value. All they see is ‘absolute price’. Well, there are cheaper gyms. It’s called capitalism and niche marketing. I honestly think it’s a steal. I would even encourage them to raise the price.

My family recently joined Life Time and we LOVE it. There are always plenty of cardio and resistance machines. The lifting area can be a little intimidating with a lot of «muscle» guys there, but that’s in every gym. There’s also a 3^rd level where they offer more studios and a punching bag area which is a totally different workout. They also offer a row of lifting racks and a small turf area where they hold some of their team classes and when they don’t anyone can use. It’s never overcrowded and there’s always plenty of parking which was a problem at our previous gym. My kids love the Kids Academy where they can take their own fitness classes or hang out in the play structure. The Life Time staff is very nice and helpful. Sometimes a little too exuberant for my taste, but I’m the type that needs a pot of coffee before I can properly wake up. Hubby and I really love their Yoga classes (we love Meredith) and have been regularly attending classes since we joined. Hubby also really likes the cardio kick boxing class. I think the trainers are very knowledgeable, but can seem unapproachable (like when we have a question on how to use a machine or something) because they are usually on the computer or training a client. There’s no one there walking around the floor making sure the members are using the machines correctly or just making sure things are in order. Also, I was not impressed with their swim team or swim program. I understand this gym is still new and everything is still in the developmental stages, so maybe with time it will improve. We will see, but in the meantime, my kids will be swimming at another gym. They do have an awesome outdoor pool with a slide which my kids can’t wait to try out. I also agree with some other reviews that I don’t think everything is up front and laid out clearly. Their salesmen may be good at sales, but do not have good follow up. I’ve been hounding them for something which was promised to be sent via email right after our phone call and after a few weeks I’m still waiting. Other than their lack of follow up and some other hiccups, this gym really is the Cadillac of all gyms. We love coming here and always get a good work out.

I’ve been a member of this gym for about 3 months now.
Pro:
There are plenty of machines so that you don’t have to wait, most of the time. There’s plenty of parking, so you don’t have to keep circling to look for a parking space. The gym provides towels for their customers. They also include a lot of toiletries (shaving cream, shavers, qtips, toothe paste, deodorant, shampoo, soap, mouth wash). There’s a café in the gym and there’s also a spa. I’ve noticed that when machines are «out of service», they are fixed pretty much right away. Of the classes that I have taken, they are pretty good.
Con:
If you are sitting with the sales person, make sure you take notes. I found that what was «offered» to me with the pricey membership, I didn’t get. And when I inquired about it, the sales person didn’t have an answer but rather, let the trainer handle the situation. Is this bait and switch?
The lockers all come with their own lock. Make sure you remember your locker number, because all the lockers look the same. I saw one poor guy walking around and going crazy because he didn’t remember his locker number.
The floors are massive. I was told that IF we had a question about how to use any of the machines, ask anyone that works on the floor. The problem is, everyone that works on the floor is training someone, so how can I possibly ask?
I think that the front desk is rather slow in checking people in. Sometimes there seems to be a lot of confusion, both by workers and customers.
I think that the trainers or anyone on the floor are knowledgeable. I think, though, they are very very unapproachable.
Overall the gym is pretty good. Just watch out for the bait and switch thing. That’s my biggest thing.

We have been Lifetime members for several years in Texas and recently relocated to Massachusetts right in time to transfer our membership up here. Obviously, we love this gym. If we didn’t, we certainly wouldn’t pay the membership dues. I am surprised that the Westwood location is a Diamond gym. In Austin, Texas, it was a Platinum Lifetime gym, so moving here and transferring we thought it would be a thousand times better (especially since the membership dues significantly increased); however, this location is lacking so much of what we had in Austin! My 8 year old LOVED the rock wall in Texas and the indoor and outdoor pools were significantly bigger back home. The indoor pools even had a really cool slide setup for the kiddos. Maybe this Diamond location caters more towards adults, but this location really lacks the cool kid type stuff that the Platinum one had.
Overall, the gym is stunning. Zach’s cycling class is a must try — he’s amazing. John, the karate instructor, is fantastic as well and really has a way with the kids. I’m shocked at these poor reviews regarding the Kids Academy. As I stated before, we’ve been members for years and NEVER, ever had a problem with the Kids Academy at any location, including Westwood. I don’t want to call these other reviewers «liars», but I seriously question their dramatics as Lifetime is top notch.

Amazing workout facility for families. Only issue is the shower area needs to have floor mats! It’s like walking on slippery slime!

I joined Lifetime in August and have been thrilled with my experience. The facility is far superior to any in the Boston area and makes the exercise experience fun and exciting. After a strenuous workout, nothing beats a shower and rejuvenating session in the jacuzzi and sauna. The café offers an extensive menu of healthy foods and the spa offers a wide variety of services. Check it out!

This place is without a doubt the Cadillac of gyms. Everything is beautiful and clean, super high tech equipment, friendly staff ect. I’m docking one star due to an issue I had recently with getting someone to respond to me about a refund I was requesting. Someone responded and said they were «working» on it and then I didn’t hear anything about it for 5 days until I started hounding people about it via email for a response including the GM. They did end up giving me the refund I requested which was appreciated but I wish I didn’t have to feel like a crazy person and basically beg them for a response when I’m already spending $ 145/​mo to be a member there. Stuff like that rubs me the wrong way. Other than that if you have a boatload of money to spend this place can transform you for sure!

Great, upscale gym. The classes are fantastic, staff are friendly and the indoor and outdoor pools are lovely.