Audi Westwood

Had a great experience with tony. He did an amazing job helping me get into the car I wanted. The whole staff went above and beyond to make me feel comfortable and happy. A lot of sales people have pressured sales and this was a whole different experience. Thank you guys for the time and help. Tony was the best sales man I’ve ever worked with he treated me with the utmost respect and like I was family.

I was dreading going car shopping and expecting to have to fend off aggressive sales people. Shopping at Audi Westwood was a most pleasant surprise! Li was our salesperson and was extremely personable and fun to work with, while being very knowledgable and competent. I ended up buying a new Q5 and love it. The whole experience was great.

i was stuck in a lease (with another brand) that I didn’t want to be in anymore.
Tony Varone and his team @ Audi Westwood helped me beyond what I expected and got me into the car I wanted, taking care of my lease. I can’t say enough about their service and staff!

Only Audi I will go to, great service department. Mike and Jeff go above and beyond to keep my «girl» in pristine condition. As I younger gentlemen who always dresses in sweatpants I was surprised at the level attention I received by both service and sales. Definitely worth the extra drive past Audi of Burlington for better service. Loaner guy is also fantastic, gave me an A7 for a couple days. Overall everyone is professional and polite, will not take my Audi anywhere else.

Over the last 12 years I’ve purchased two Audis and had two others serviced at Audi Westwood. Aaron Anger and his service team have gone out of their way for me several times and Service adviser Mike Costello has been especially helpful over the years. If you are considering buying a car or having it serviced here, I would not hesitate to recommend them.

I bought my first Audi (2016 A3) last week. Alfred Naddaff was a superb sales associate. He was extremely helpful and straight to the point — exactly the kind of salesperson I wanted to work with. He was excellent at keeping in contact with me throughout the process without making me feel pressured. I left a slightly better offer elsewhere because the customer service provided was top notch. Alfred went above and beyond to accommodate my purchase. Extremely satisfied with my experience here with Alfred. I will definitely be referring friends/​family.

Got an 2017 A4. Great car. Have been deciding what to get for over a month. First stop at Audi Westwood wasn’t great — salesperson was not really transparent about new model coming out, trying to sell old model which seemed outdated to us. Sort of wrote Audi off but decided to come back. Worked with a different salesman — John Suh and had an awesome experience. Very knowledgable, patient and honest. Very happy with experience. Business sales person — Aime, was also very helpful. Good experience. Harkens back to how I felt about being a Saab driver. Feeling the brand loyalty!

Did some research online and went with Audi of Westwood because of the reviews, it is not the closest dealership from where I live but it had the best reviews in the Boston area. Took my A4 for its 35k service and a windshield replacement. Michael and Bill were great and friendly, a loaner was provided, no surprises, pretty efficient, I left my car all day because of work so I can’t tell how fast they did the service but I will bring my car back for the next check up.

Echoing thoughts of review by Matias e.
We went to buy/​lease a car about a month ago since our own was sadly at the end of its life and was very well taken care of. The whole experience we had with our rep, Li Tsao, was smooth, efficient and even enjoyable. For such a major life purchase, we felt well-​informed and wasn’t pushed or pressured in any way. Thanks, Li & management for a good car shopping experience!

The best Audi dealership in Massachusetts. Their sales staff are wonderful to work with. Very fair and courteous. You don’t have to negotiate to get the best price. They beat all the prices of the other dealerships. You would be crazy to go anywhere else.

My wife and I bought out first ever Audi (2017 Q7) here last weekend. This was our first experience with Prime and Li Tsao was great, low pressure, knowledgable, and very honest. We’ve bought several new cars over the last 7 years and nearly every experience has been unpleasant. Shopping for and purchasing our Audi here was seamless. We did multiple test drives of the Q5 and the Q7 over the course of several weeks and, when we visited on Valentines Day, we decided to pull the trigger and purchase the Q7. The team stayed 2.5 hours after closing to help us complete the paperwork and make sure they had a car for us to take the very next day.
The interest rates were great, the financing was a piece of cake, the warranty packages are very straight forward, everyone was pleasant and helpful, and there were ZERO sleazy sales tactics/​bait and switches/​up-​sell pushes. Hands down the easiest car buying experience we’ve ever had.
The only downside was that the technology in the Q7 is so new there was a lot of confusion about how to set everything up and how to create our Audi Connect account. We got a very brief overview of the features before they sent us on our way, but we have an appointment to go back for a more in-​depth overview. We expected to be in and out in about 45 minutes, but ended staying over two hours while the team was on the phone with Audi tech support. It didn’t seem like the whole team was adequately trained on how to onboard a customer to the new Q7.

Best possible experience buying an Audi here, or really any car. Nicely greeted upon entering. See Alfred, as he is terrific and professional. If you don’t believe me, read my reviews of Audi Natick and Audi Shrewsbury, both closer to where I live, but I can drive more to get more! More words needed in those reviews to explain that the little things in salesmanship still matter. Millennials take notice. There’s so much more in personal dynamics than you may ever learn pushing buttons on your rectangle, being «alone together» in a big slick airport-​terminal-​looking dealership. Pretty face, shallow depth.
Now let’s hope Audi Westwood stays true to «their spirit» after their big new digs across the road get finished. I got mine, and I am gone…
Follow-​up to first message and Audi Westwood response: This is Thomas A. Dawson, my daughter is Sydney, as I kind of just use this as an alias and for protection and hiding, sort of… I am glad to «let you pay attention to the man behind the curtain», as I truly had an awesome car buying experience there, Alfred was and is FANTASTIC, and I love love love my new car! The service dept. is second to none, too. See you guys for scheduled maintenance, and in a few years for an even better ride! Save me an RS7.
Td

We just took possession of a 2016 Q5 3.0 and had an amazing all-​in-​one-​day experience with Audi Westwood’s Li Tsao, who took such good care of us for 6 straight hours while the deal and all of the paperwork were being finalized. Li helped us negotiate very reasonable terms, going even further than we asked to make sure we’d be happy. Li was detailed-​oriented, super knowledgable about the Audi fleet and extremely professional. All in a single day, we came in, decided on what car to get, traded in our existing one, closed the deal, acquired new registration, changed insurance and drove home with the new car. As expected, Audi Westwood with the help of Li Tsao gave us exactly the kind of experience we were hoping for. I can’t recommend them enough.

This review is for service department .
I’ve brought my car few times and was always treated like in no other Audi dealership. My service rep Mike A. is awesome! No nonsense, no surprises. Their loaner fleet is great and if you’re lucky you might drive in a fancy loaner :-).

Bought a new Q5 last week and the service was awesome. We got a better price here than any other dealer nearby. But Audi Finance really sucks, they asked hell lot of documents and finally I took the finance outside.

Bought a new car here this week– Eli was my salesperson — knowledgeable, friendly, and informative without being pushy. Professional without the stereotype. Car purchases are too often a chore but this time it simply wasn’t. I got the car I wanted at a price that was also within the range that I wanted. Couldn’t ask for much in the way of customer service from a car dealer. Overall totally satisfied with the transaction.

My first time at Prime and from the test drive to purchasing the car, it was a great experience. The team was helpful, informative and friendly.

I live outside Philly I bought a car on line. They gave me the same trade in value my local dealer did who did not have the exact vehicle we were looking for. In and out, they set up the shipping of my car supposed to go out today and be delivered on Wednesday
No problems

My 1^st time here after gone to a few other dealer for service. I have to say that my experience at the other Audi dealer weren’t pleasant, and I almost giving up on the Audi brand. My car has to tow in to this dealer. As soon as my car arrived at their service center, there is a lady called me right a way. She explain everything about the problem and said will ask me first before they are going to do something. Unlike the dealership in Brookline, they just went right a ahead perform the service without consult with me and charged me. Always take forever to fix my car, they never give me a time frame that they were going to take.
At this dealer, they are very professional. They told me that the car will be done the next day at 12 noon, and my car were ready as promised. They even gave me 10% discount, I didn’t realized till I got home. Thanks!!!
If you think the same like me that other Audi dealer suck, try this one.

Really great service here. Brought my SQ5 in for a couple of minor indicator lights. They were able to troubleshoot an EPC light issue that Audi in Texas couldn’t fix. Audi Westwood made time for me, gave me a loaner when it was going to take longer, and were friendly and extra helpful wih things like transferring my son’s car seat back and forth. Matt in the service dept was especially awesome.