Urban Living

I went to a friend’s house warming party, and really liked his furnitures. I asked him where did he get yhem and he said he bought the entire household furniture from Urban Living furniture. So i decided to check it out. They have great selection and prices, and mr. Khang (Ken) helped us out and hooked us up with a great deal on a set of sofa. The sofa was delivered and installed in my living room within a week. I love the sofa, very comfy and the leather quality is superb!!! I’d definitely recommend this store to all my friends.

Wish I could give this place more than just 5 stars. Not only do they have a great selection of furniture and art at awesome prices, but the customer service is the best. If they don’t have something, they’ll get it in a matter of a couple of days. There’s never any pressure to buy. Everyone is so helpful. I dealt mostly with the owner who delivered the pieces I bought himself! He even threw in the nightstand for free because the set I bought was discontinued. I will be coming back and I recommend them to anyone who’s looking for great furniture with the added bonus of great service ;-)

I was going down beach blvd with my boyfriend when we decided to walk into urban living. We had been living in our apartment for 4 months and decided maybe it was time to look for furniture. I walked into the store and ken greeted me. I told him that we were looking into getting an L couch. He showed me the couches and none of the L couches were to my liking. I settled for a love seat which I thought would be perfect in my living room. I love the couches but I need to warn people about this business. I don’t think anyone should do business with them you would be making a complete mistake. I work in customer service and the way I was treated I wouldn’t wish it apon anyone.
When ken went to run my credit he had me fill out the credit application online and I got approved for a certain amount. when I got approved he told me that I was approved and as I started reading over the paperwork I was asking him questions about the financing and he seemed like he didn’t want to answer my questions. one of my questions on the financing paperwork was why it asked for my first payment on 11/​15/​2015 and he said it wasn’t coorect. I asked him about why it said I had to pay 2000 dollars he said I had to ask the leasing company. they said they got me a deal that the furniture would be $ 900 once I went to sign it said I would owe 1050. Before he did the financing the reason I decided to go along with it was because they told me that I can pay off the couch in 90 days. They told me that the financing would start after 90 days. Well I went online and saw my progressive bill and they wanted the first payment on ¹¹⁄₁₅ and I was shocked. then they told me that If I wanted to do it within ninety days I had to change it and tell them so I did. Before I signed I was under the impression that I would have the furniture delivered the same day that’s what he had said. once I signed he told me that if I wanted it the same day I would get the floor model. The floor model had white paint on it. I said it was okay for them to deliver the furniture the next day and they said they would call me.
After I left kind of worried and had a bad feeling. they had told me they would call me the next day at 12 to deliver the furniture. The next day I waited and they didn’t call me. I called them and they said the furniture would be delivered to me and that they were still waiting for it to arrive. There delivery guy brought the furniture that day and didn’t set it up he just left it for my boyfriend to set up. So he got mad at the delivery guy and told him that he would fire him when I called and complained that the couch had a rip on it. Then he said he would order me another couch and get me a table glass he had promised me and he said he would call me and I got no call back. Next thing you know 20 minutes after his delivery guy calls me and accuses me of lying and tells me I cost him his job. its not my fault he lost his job I didn’t mean for that to happened. He tell me that sometimes customers rip things and try to blame it on other people. he was very rude and I felt very threatened. He called m off of his personal number.
Then when I called progressive the company that they do the financing through they said the store wasn’t supposed to charge me sales tax on the device. So store tried to make extra 100 dollars off of me. I am very upset and just wanted to share my personal experience with other people.

Great services. The owner is very up front and deliver his promise. Strongly recommend:)

I love this place. The services are exceptional. Can’t beat their prices. They are willing to sit down with you to talk about the pieces you are interested in to make comparisions. This is my one stop for all furniture needs:)

Seriously the best customer service, and quality furniture in Westminster!!! I get all of my home furnishings here!!! They’re the BEST in the biz!!! Satisfied customer that keeps coming back

nice friendly service. awesomely low prices. Delivery is a little bit late but is due to the factory holiday season. Anyway, I will come back again if I need anythingelse.