Ulta

I know my makeup, so I’m generally in and out without needing much from the staff, so I can’t comment on that. However, what has prompted me write this review is how HORRIBLY this store is stocked.
For this store’s management: PLEASE REEVALUATE WHATEVER INVENTORY SYSTEM OR EMPLOYEE YOU USE.
This place almost NEVER has products stocked on the shelf. It’s very frustrating for someone like myself to know exactly what I want and to see that yet again, out of stock. This literally happens time after time after time. I live right down the street from this location, so I was thrilled when this opened up because the next closest store is way off 120^th & 25, but what a disappointment. I have a lot of points saved up here, and since it is the closest makeup store, I visit regularly, I just cannot emphasize more how horrible this inventory at this store is managed.

I went in to Ulta recently and I was nicely greeted right away and when I showed them a picture of what I was looking for they knew exactly where to find it and showed me where it was. I had a mostly pleasant experience but the reason I am not giving a full 5 stars is because the store employees do not trust you. I was walking around the store looking for a specific brand I needed and I had items already in my hand and one of the employees goes to the lady standing by the door and keeps her eyes pointed at me. The second employee turns to look at me and continue to talk, as if I were about to steal something. My experience checking out was good, but I did not like how the store employees continued to follow my every move when I didn’t even go near the door until I had everything bagged up and in my hand. It’s not a terrible location, but I’ve been to stores where I feel more comfortable shopping.

The manager Jacqueline is a flat out liar. I saw online that they were offering a special giftcard promotion with a Dermalogica purchase over $ 60 so I called ahead to make sure they had this offer at their location. They told me that they did yet when I arrived they advised me this wasn’t true and had been out of the giftcards for while but she assured me that if I made the purchase then she would send me the giftcard since I lived an hour round trip from there. I made several follow up calls since I hadn’t received anything. My messages went ignored. I then emailed
who told me there was nothing they could do. Seems that their online customer service is as bad as at the stores.

I love Sephora and I’ve never been to Ulta. I got their mailer and came to check it out. Loved the brands love the store concept. That particular store was pretty useless. For a brand new store they seem to be out of pretty much every shade I wanted. Every time I ask a question I was met with «um» a long pause, or «hold on let me go ask». I spoke, individually, with everybody working during my visit. Asking each one to help me find one thing or another. Not one employee was able to help me find anythingor answer a simple «do you carry this?». The woman in line ahead of me was trying to get her free gift with purchase so she walked away from the counter to get anther item to meet her minimum. When she got back the cashier informed her she had already finished the transaction (even though we were all aware she was going to grab an extra item) so she couldn’t get her gift with purchase. The whole experience seemed very unfriendly unhelpful and unprofessional. I didn’t feel pampered and happy like I normally do when I go makeup shopping. All in all i will not be back. I spent a hundred and twenty dollars on a few items and did not get any gift with purchase. I wanted to try a perfume they only had the tester of as they were out of the actual perfume. They wouldn’t give me a sample of it.

I was there today ⁸⁄₆ for a cut and color with Marissa. DO NOT go there for any hair services, she royally screwed up my hair, she just kept cutting and cutting and it kept worse and worse. She even asked her coworker Katie to help fix what she did and her co worker made it even worse. Don’t bother wasting your time and money with the ulta salon. So disappointed and really pissed off, now I have to wait at least a month if not more so my hair can grow out and get a proper haircut to fix their mistake. I was so mad, I left and did not get my color b/​c I didn’t want them to screw up my hair even more. Will NEVER go there again.

I always go to this location because it is closest to me now. Customer service here is iffy depending on the day. My biggest thing with this store is they are ALWAYS out of stuff. Whenever I ask if they will be getting more in soon they always say their shipments come in on Mondays but don’t know if the product I’m looking for (that they are out of) will be on there. Okay I’m aware I don’t know how ordering and all of that goes but why wouldn’t they make sure to be ordering stuff they are out of?! It’s a lot of things ALL THE TIME, super inconvenient. I pretty much call now before I go.

Cosmetic shelves were a disaster, a number of associated walked past without asking if I needed anything. Will not shop here again.

I totally agree with the other bad reviews the employees at this Ulta have really bad customer service!!! the lady behind the register with the name of Marissa was not able to even try and help. About twice a year I receive an email for a free it’s a 10 trial size leave in conditioner and have never had an issue until today she was so unaware and unwilling to help it seemed like I was just annoying her she just kept saying «no» she had a stack behind her as well and said the free ones need to have «free» sticker on them/​/​ugh, total non sense… I’ve gotten it before without the «free» sticker on it. Well needless to say I won’t be coming here again! I decided to make the drive to the location in Northglenn and it was so worth the drive I got my free gift without the «free» sticker on it and the lady there even gave me free perfume samples just because!!!:)

I want to leave 0 stars. They won’t return shitty product without packaging. They do not stand behind their customer beware do not shop here!

This is a newer store and closer to me than my preferred Ulta on 104^th. I went in the day after the start of an Ulta «buy 2 get 2 free» and they were already out of the primer I wanted. The girls behind the counter all reminded me of clichè high school girl mall employees (but are actually all in their late 20’s and 30’s) and were overall pretty flippant. I had to wait in line in order to get help finding the product as all associates were behind the counter and none on the floor. When I asked the gal that finally «helped» me about the sale, she acted like she didn’t know what I was talking about. She did however make a call to the store on 104^th to ask if they had the primer in stock (they didn’t). While I waited to get this news, I was witness to all the other associates trash-​talking customers and the pregnant one (I think she was/​is the manager) was loud, kicking boxes and unprofessional. They took their time calling up the next customer in line as they were entrenched in their gossip session. The other store was also out of the product and the gal helping me did offer to call another store but I politely declined. Instead of referring me to
(which was where I finally found and bought my products), her parting words were, «Good luck!»

Went in to get some new shampoo /​conditioner. First, there was no one around to ask questions to. I decided on Matrix Biolage, mainly because I’ve heard good things about it and there were signs all over that read «Mix and Match: buy 2, get 1 free». I made my selection and headed for the register.
The girl behind the counter was very rude and seemed very bothered when I noticed the price I was asked to pay didn’t reflect the advertised price. When she came back 5 minutes later, it was pointed out that I didn’t read the fine print which was apparently only for stlying products.
She told me, «it clearly says right here» and pointed to a microscopic print at the bottom. To me, this is false advertising.
Because of the false advertising and extremely rude customer service, I will not be returning to this, or any other Ulta.

4 stars for the selection. Customer service is just ok… the lady behind the register must have had a very bad day… I asked about a Michael Kors promotion and you would think that I was talking in another language. She just looked at me and walked away. I love this store and all that it offers. They have the best perfume selection, almost as good as Macy’s. I’ll be back. They have all the things a girl needs and WANTS!

I came here once in December and they were out of EVERYTHING. I thought «Ok, right around the hoidays. I get it». But when I asked for help no body knew how to help me, and then when I checked out there wasnt anyone at the counter, because everyone was standing around chatting with each other, and even when they saw me stand there they didn’t move. Eventually one broke free.
Second experience… I came in to find some NYX matte lip cream. COMPLETELY out of what I wanted. Staff was low, so the cashier was all panicky and wasn’t in the best mood. I asked when they would have more, and she told me they are having a hard time getting more in because of the holidays… but…its going to be FEBRUARY in 4 days. This place clearly does not stock up, or keep the floor clean and tidy, or train their staff. Horrible experiences, I will drive 35 minutes out of my way to go to another Ulta. Ridiculous.

I have to agree with the other reviewers, this place is dirty and the employees are not very helpful. I assume the second someone walks in they should at least acknowledge you, then of course try to pressure you into some sort of sale. Well, I was checking out some new urban decay products and while I was making eye contact with people they couldn’t be bothered to come talk to me. Not even to see if I was stealing stuff. I could hear the employees having their private conversation and so I knew at that point I couldn’t get any help. I went to look at their brushes and saw that they are starting to carry a line that is «exclusive «to Ulta. I was really interested and a guy did actually come to talk to me. He gave me some great information about the product line and how good they are for the price. They have brush sets available and that’s honestly the best way I feel to try any new brushes. For the price. I mean, I have no problem spending $ 80 on a brush, but I want to know I will be in love with it forever. I recommend for this location, getting in and getting out. I know retail is a nightmare, but at the same time it’s all about sales and customer service.

Had my hair colored and cut at the salon at Ulta. I am so happy with my results. This is my third visit there and Heidi has been my stylist each time. She is amazing. Nailed the cut and color every time. So happy to find a stylist I love.

I have used the salons at 3 different Ultas in multiple states with pretty good results for my hair. My luck ran out at this one. Shortly after this new store opened I made a hair appointment for a cut and color. I was 7 months pregnant at the time and told the stylist I’d like to be done in about two hours — for comfort’s sake. I just wanted to cover the gray and match my natural medium brown. After the first go ’round I stared in the mirror and still saw gray and a clear line of demarcation between browns. I was not going to walk out of a salon with gray so she talked to her manager and recolored it. It looked better, not great, and I was there for four hours.
Since the store is so close to my home I decided to give it another shot the next month. On the phone I explained that my previous experience had been poor and I would like the best colorist on staff. So I had an appt with the manager. Now 8 months pregnant I explained the need for efficiency and just wanted the gray covered and the rest a single shade of brown instead of the mix of dark spots that I had. I did not even want a cut.
A lengthy process of lifting the color transpired which turned my hair a startling orange which the manager assured me was just temporary. She then put the real color on and processed it. After rinsing I was still concerned and asked, «It will be brown, right?» She assured me that is was. It was not. The 3 and a half hour ordeal came out strawberry blond and with a straight face the stylist said I could think about it overnight and come back again the next day if I still didn’t like it. Why would I subject myself to a third time? For some reason I still tipped her and left the store angry and embarrassed. I let my hair calm down for a couple days then bought a box of Garnier and did it myself. Only set me back 8 bucks and took an hour. I won’t even buy their overpriced cosmetics anymore, no matter how many coupons they send me.

Bathrooms here are disgusting! I don’t think it’s been cleaned in weeks. Hair everywhere. Floor is filthy. Pooh on the toilet among with likely every imaginable body fluid. Blood on the floor. The store is dead and all staff is standing around. Go clean the bathroom!

Went in here this morning wanting a new foundation and lipstick for my wedding in two weeks, the sales associate girl was a benefit make up artist I’m assuming?, but was extremely rude and unhelpful. I felt like she was very apprehensive to put make up on me after I did t like the first foundation she tried, she was cold and short, also didn’t even offer to put it on my entire face, just a small patch on my cheek.
I mentioned not knowing much about lipsticks because I don’t wear them, she made a rude comment about «there’s not much to know» about them. I was over it at this point and left her chair, I ended up buying 100 $ worth of make up on my own without any other help. I felt very lost, no other assistance was offered. I’ll stick to sephora.