Titan Travel & Tax

My buddy and I came here to get a visa. I remember explicitly letting them know our itinerary. Picked up our visas, paid, then later on in the night he noticed they said single entry on them. Anyways long story longer, we had to go back and pay for an additional visa plus return our visas. It pretty much cost us double what it should have for something that really wasn’t our fault. Huge inconvenience. Huge rip off. A big F U to this place. You can make it right by messaging me and giving me a discount via refund. Otherwise sorry I’m going to have to stick firm to my scathing review.

The customer service is bad.

Despite all the negative reviews I decided to still proceed to book my flight to Vietnam thru Titan agency. I called about 4 different travel agencies and Cathy was the only one that actually took the time and gave me different options and pricing over the phone. The other places just rushed me off the phone and always cut off my sentences. When my partner and I came in Cathy took the time to explain to us about all our options and different flights and rates. We aren’t familiar with booking flights to Vietnam since this was our first time. Cathy was very patient and friendly. I will definitely be back and recommend any of my friends and family here. they also have the best rates available.

We booked a flight at Titan Travel. They were able to find us a low deal. I recommend going to Titan travel. Cathy was very courteous and she helped me a lot with working out a deal with the airline that we are traveling on.

The employee in here is impolite when I called. And talked to them the girl said I am annoying while I didn’t ask her anything yet, I never buy a ticket here more. They are very very impolite and not friendly.

Got some good deals on airfare kinda last minute. Unfortunately, thereafter very poor customer service. Contacted several times to reschedule and got only a response to first inquiry. After that several emails were ignored. I do not recommend their services!

Amazingly i found this travel agency thru Unilocal.Cathy or Phuong was a very easygoing and friendly person to deal with, She spent her entire late afternoon to plan and help me to get a good deal to Shanghai, Beijing, and convenient stop over in Hongkong n Vietnam for such a sweetest deal ever. Would highly recommend this travel service to whoever wants an enjoyable vacation… Woot woot… can’t wait for my vacation now. .Thanks so much Cathy Phuong…(*-*) (PS…Cathy can speak Cantonese fluently which is so helpful)

Great travel agency! Kim and Cathy were great finding us a great deal to Vietnam and Shanghai tours. Very friendly, funny, and a pleasurable experience. We will book with them again and recommend our friends and family for future bookings. Use them and you will not be disappointed! Thank you Titan!!!

I’ve been searching around couple agencies, this is the best place that I found. They always have the best deals for me and very good service too. Whenever I call in, they always be helpful. I’ll always come back here to buy ticket and recommend to my family and friends too!

My review is based on prices for tickets to Vietnam. I heard about this place through my manicurist of all people. We were talking about our travel plans for the Vietnamese New Year (Tet) and she told me about Titan and their great prices. I hadn’t booked my tickets yet so I gave Titan a call. I compared Titan with about 4 other travel agencies in Little Saigon as well as online (Kayak) and Titan came out the lowest. Like most travel agencies, Titan will also take care of your travel visa for a fee, which is a nice convenience.
I don’t know if it’s b/​c I came in during Tet, but the ladies there were super busy. I was a little annoyed during my first visit, b/​c while Girl 1 was helping me, Girl 2 was helping a customer on the phone. But Girl 2 kept interrupting Girl 1 with questions. And Girl 1, instead of asking Girl 2 to wait, she had ME wait while she helped her co-​worker. And everytime Girl 1 was done with one question, she would get disoriented and forget where she left off with me. This happened about 5 times. For goodness’ sake, tell that customer on the phone you’ll call them back! I swear to you, I was almost ready to walk out, but I stayed b/​c of their prices. Other than that one incident, all other dealings with them were ok. Since I was booking my flight so close to my trip and I had specific dates and times I had to fly and the girls did really try to work with me; so I appreciate that.
All in all, I will be coming back here to book my next flight to Vietnam and would recommend that others try them as well.