The UPS Store

Just be aware mailing off a package here that they are crooks.
There was air in my package, and the clerk tried to charge me an extra $ 30 for it. When I REFUSED to pay $ 68 to ship a used watch back to AL and $ 6 worth of Xtra hot Cheetos, he took the air out of the bag folded the bag down and immediately said, «how is $ 30, plus he cost of the bag?»
Really?
I was prepared to just pay for the bag and leave and go else where. But I had a job interview, and reluctantly gave in bc he was slightly argumentative.
My friend is moving out of the apartment by the 20^th hence why I bit the bullet and it needed to be there by Wednesday. Otherwise this wouldn’t have happened. I shipped it 5 days prior, on a Thursday, the 20^th landing on a Wednesday, and Mail doesn’t ship Saturday or Sunday in AL so I had priority mail it.
Side story: the watch was a Christmas present I gave them a year ago, (Michael Kors) which they left in my car when they were helping me pack it up, and I found it after I moved back to CA. They have no qualms unethically taking your money, and will try to bargain with you.
Come with your time and your brain.

Went to this store two days ago to mail an odd-​sized package. I was helped by Stephanie and can not rave enough how helpful she was and how she went above and beyond the call of duty to help me. There was another girl there (whose name I unfortunately didn’t get) who also was so sweet and helpful trying to find a box for my item. Stephanie not only found the perfect box, but packed it for me and found a great shipping rate! I highly recommend this location!

I have been coming to this UPS store for years and have been very satisfied, however the store recently changed owners and I will not be returning there again. The employees were not very knowledgable or helpful. I was falsely told I could not send a book by media mail because it weighed 5lbs… I will not be taking my business else where.

This store is under new ownership and things have really changed! Staff is fast, friendly and even helped me save some money on my shipment. For everyone who had been there before, I suggest going back — you will be pleasantly surprised!
Glad to have them near by.

This is for my visit a few weeks ago.
The older couple was so sweet, courteous, and willing to help with my annoying return shipment requests. I was stressed out enough about these type of errands that day and she was just super kind and helpful about everything. Sometimes stuff doesn’t send correctly but that is way way out of the employees’ control so everyone calm down!
Will be going here for all of my shipping needs, even though it’s a bit out of my way. It’s a small, locally owned business and I am ALL for supporting them. I encourage all to do the same!

Stopped by this UPS Store to drop off my rented textbooks to ship back to Amazon — the older woman was very friendly and courteous. She offered a return receipt for both packages and we made polite talk in the meanwhile.
It’s a good-​sized store and good location in the Target Shopping Center (it’s on the Pavilions side facing towards Beach).
I didn’t notice any customer service issues from any of the clerks here like the other reviewers pointed out. I was the only customer at the time and was treated nicely.

The older couple are difficult to deal with, however the young blond is nice! #CustomerServiceIsKey

Have been here many times. Everyone has been very helpful, smiling, and friendly. No issues here.

Never go to this store again. I shipped two packages. One damaged and returned to the store. I called in to talk to the old man and he is sooooo not helpful. He talked to me like he does not care or it is not his business. He does not know what to do to deal with my situation.
The old guy does not know how to run business at all !!!
So mad at the guy

Ithis is the store closesr to my house… but everytime i went there. its aalways a problem. 1^st they dont let you have the receipt when drop off the return to amazon… 2^nd i return stuff to amazon. the box from amazon is bigger than the item so i put lot of popcorn foam in there they forced us to buy the smaller one for 8 dollars. 3^rd time… the return shipping lable from amazon when i printed out got lines from dirty printer… they couldnt scan, so they manually enter the info into the computer and they forced me to pay 3 dollars for the typing service… i said i dont have to pay… i will reprint it and ship it again. thwy didnt let me get the packages back… stay away from this indian ups store

They charged me around $ 100 for a returned COD shipment.
When I was shipping I told him that I would accept any kind of payment and he said I did what you asked me but he was not telling the truth. He didn’t accept he made a mistake.
Will not go there anymore. Beware!

Quite possibly the most obnoxious employees (possibly franchisees) in Huntington Beach, certainly one of the worst in recent memory. The whole time I was in there, the old couple just bickered away complaining about immimgrants and black protestors at ferguson. its as if rush limbaugj was on meth, but they ranted in the slow methologial way that Ive only seen in very rural towns on very rural south states (and certain parts of ca).
it blew my. mind, from the time i walked into the business, the only acknowledgment i got was after he grabbed my box, saw the label, did his thing, and the old lady snarled at me «what, you want a receipt?’ of course i do, the item is a return and i need proof of shipment in case you lose it.
so rude, and im not a typical LA princess type. im a guy thats seen these types of people, and now i know that the ups store on huntington harbor (where the trader joes now is) is no longer the worst one… and they always try to tack on bs to bump up the price.
welcome to my blacklist, paula dean and david duke. id rather go to a bsy store and wait than deal with this good olé boy form of disrespect.

I can understand why this place has 3 stars from when I did business with them.
The place was quite slow the team consist of one lady and one man, I’m assuming a retired couple. Nothing against retired people but sometimes when you retire you are meant to retire and enjoy life for what it is, these two were just too old for this kind of business.
My package was 37lbs, I can pick it up easily. The man complained, I don’t think I can pick this box up with a bit of an attitude. «Wow» really he didn’t just say that to me. I offered to pick up the package, but by this time he was annoyed with me because I asked him for a receipt. The lady responded yes print a receipt.
The older man was quite grumpy and wasn’t a people person (this is a people person business). Get with the program already, or retire and put someone else friendly in his place! Geez already
The lady must run the place because she kept correcting the man on everything as well as would tell him what to do.
…Emergency use only…

Needed some documents notarized and submitted within two days, so I called into this store to confirm that someone could do the job and Gerrie answered. She is lovely and helpful, has great anecdotes and will get you on your way. As of the last time I went, the fee was $ 10.

I don’t know why people have had such bad experiences about this place, but i’ve been here only one time so maybe i was lucky. I came here to get my Single Status Affidavit notarized. I was greeted immediately, and since the notary went to the market nearby, this young lady called her right away and after 2 min, the notary was back in the store. The service was quick and very convenient. I was done in no time. I would recommend anyone here.

Great customer service here, staff (the old couple) is super friendly. Much more than I can say for some other UPS stores. There are closer UPS stores where I live but I go out of the way to go here because of the great service they provide.

It shouldn’t be such a hassle trying to send out a box. Both elderly employees there argued with me about the address being non-​existent. After arguing some more, I got so frustrated and had to grab back my box and ran. Will never come back to this location ever again.

This is the closest UPS store to me and have decided to find a different one. Ive been to this store 3 times now and each time, I have a bad experience. They are very rude when it comes to shipping big boxes. They seem to rather not take it or give me a hard time.
The worst thing you can do is bring a prepaid label. I dropped off a package and I asked for a receipt. The elderly lady asked, «why do you need a receipt?» I was shocked because out of the dozens of UPS stores I’ve been to, they usually ask ME if I want a receipt when dropping off a package!
I’m not expecting this UPS store to go and beyond for me. I just wanted basic service consistent out of all other UPS stores. Let me drop off my package without making me feel like I’m an inconvenience to you.

Note that I closed my account months ago. A long time customer somehow sent a check to my old address and ended up at this address. The owner called me and let me know that a check arrived. This was a wonderful gesture, as they could have performed a «return to sender» which would have delayed payment for weeks.
Thank you Westminster UPS of Beach Blvd.

The only reason I keep coming here is because it is close to where I work and go to school. I think I may have to quit being so lazy and go further down Beach Blvd to the UPS Store in Huntington because I am sick of dealing with the rude staff here. You’d think the elderly couple who apparently runs this store would have better customer service, but NOPE.
I come here ALL THE TIME and the last time I was here, I was sending books to Chegg. The box I was using to send the books was a little too big for them. I asked if I could get some bubble wrap so the books wouldn’t be damaged in the box. I already had a label so I didn’t need to pay to ship it. The bubble wrap was just under a dollar. I don’t carry cash and didn’t have enough change. I took out my card and the woman informed me that they have a minimum charge of 5 dollars. So, even though I come in there ALL the time to ship things and the bubble wrap cost a few cents… I still had to get 5 dollars worth of stamps in order to ship my box. This wouldn’t have annoyed me if it was my first experience there because I don’t expect free things just because they cost very little. Since I am here all the time and they consistently have terrible customer service… that experience annoyed me. There is usually no one in here, but I’ve had to stand around and wait for the staff to stop talking and laughing with one another before they come help me. Even though there is usually no one in the store, I’m still not greeted when I walk in the door… I have to say hi to them and get them to help me. It is pretty ridiculous. Next time, I will go out of my way to go to the friendly UPS Store in Huntington.