Pep Boys

WARNING: Don’t waste your time and money at this location. We had an appointment at 6pm and service was not completed until 830pm. The manager carelessly overbooked appointments and caused the whole delay. Simple battery change should not take more than 30 minutes!!! You’re better off going down the street to Sears Auto for quality parts and service.
BEWARE: They will blame the previous service you had for the broken parts in your vehicle. The tech finished the battery installation and informs us that the clips are damaged but they will replace it at no charge. REALLY-​everything was fine and in good condition before they touched it. SMH. Then we found out the auxiliary cable was cut off. The tech Ivan stated it was damaged beforehand. OMG! Just own up to your negligence.
Will NEVER return here again! **Note to self: you will sacrifice service when trying to save a few nickels and dimes. Kudos to associate Anita who was professional and provided superior customer service.

Always get my tires done here. Staff are friendly and efficient. Never had issues. Leave your car here for few hours and they are done. Also if you sign up for rewards, you can get nice coupons in mail once you accumulate points, which is kind of nice to give yourself additional discount in getting tires.

Gross incompetence. They did more harm in their «fix» than the original problem. I took my AWD Astro van there for shocks. They said a boot was torn on one of the front drive axles, and that they’d have to pull the axle to replace it. I told them to fix it. I thought they’d fixed it ok
A year or 2 later, I nearly got stuck in soft sand in the desert, and realized the front AWD was not working. Unless you’re in snow or soft sand, you don’t realize if all the wheels are driving or not.
I took the van to another shop. At that shop they showed me that the previous work (Pep Boys) was done all wrong. They had replaced the axle with the wrong one; one that was too short, so it wasn’t even long enough to engage with the drive in the transfer case. They had also left out the retaining clip, so the axle was just flopping around loose in the transfer case. It was a miracle that the transfer case wasn’t damaged. And there was NO BOOT, the whole reason for the work in the first place.
I had to pay hundreds of dollars to get all this fixed.
It’s too late to make a claim about it with Pep Boys, but NEVER AGAIN will I allow these incompetents to work on any vehicle of mine.

Sadly the rating is because the entire time I was in the store, all you could hear is the 2 female cashiers bitching very loudly about stuff. Usually you get a hello/​did you find everything ok/​thank you/​goodbye, but I received not one word, because they were too busy complaining. Which should never ever be in front of customers. Even worse the manager was standing there listening to them the whole time. After being in the store at least 10min. I went to pay, and besides not receiving any words directed towards me, just bitching to her coworker, I didn’t even get any eye contact, she faced the other woman the whole time, only quickly turning towards the register to approve the transaction. Very disappointed with the service. Maybe that is why there was not 1 other customer in there the entire time I was there.
To help the management root out the employees involved, I was in this store at about 4pm, Tuesday, May 17^th…

Thanks, PepBoys, in Westminster. Nice indoor waiting area. Caring customer rep, Adam. Hard working qualified lady mechanic, Dorothy, working with Vietnamese American counterpart. Toyota dealer told me in a written report that my car needed to have front brakes and more replaced. The written analysis from PepBoys’ computer calculated the acceptable numbers. No replacement of anything was advised. No charge. I chose this PepBoys because of the high Unilocal reviews. I also found The parking lot was exceptionally clean of all trash. Windows were clean. Shop was neat.

No accuracy in communication will always lead a loss of business. Reel me in with a 199 starter cost and pump up to 399 with a labor charge when I towed my car to your shop.

This is by far the best place in Orange County. They provided excellent service doing a free inspection on a recently purchased vehicle. Didn’t try to sell me on anything I did not need. All while being very short-​handed. I’ve also used them on several other occasions and have never any issues. Highly highly recommend this location!!!

Giving a two stars only because not the vehicle service but the there is a lazy who works there are really nice.
Went there the other day because I have flat tire. I know how to patch the tire. Its just I was in a rush. And didn’t want to get my clothes dirty.
Yeah sure nails were little bit to the side, but I know for a fact it’s patchable. But wow the guy tells me I need new tire. He looked at it like 3 sec and tells me this.
I know it’s all about making money and tire patch like only 10 bucks. But when customer know how to work on the car and know this shady sales, there goes my respect for the shop. Yeah I know you also have to pay billls and make money. But still try to help people out. We all live in the same world and you work for the company its not like you own the business.
I only heard that big company’s auto service is very shady. And I didn’t want to believe it. But now I do.
Would never go back there again. And i strongly recommend other people to watch out. Try to do some research on your own. Never know they might be ripping you off

Let’s just say that there was a BIG confusion with my appointment location and the tires that I ordered online. Anita strived and used everything she could in her power… made phone calls, asked about timing, she was just on top of everything instead of saying «I’m sorry, we don’t have it.» (Just like any other business would treat the customer) she went to the fullest and gave me what I came in for! AWESOME AWESOME AWESOME!

Don’t know if I’ll be back… I’ve been here twice first time was to get some tires. Second time I came in I needed my AC/​Heater looked at. I was sure it was the blower cus the cabin would get warm but no air would blow out. I called Wednesday to make an appointment for an oil change and AC/​Heat service. I Let them know I needed AC work done so they informed me it’d have to be Friday since their AC guy was off on Thursdays. I come in Friday at 10a and have to wait. My car doesn’t get «racked» til an hour later for the oil change.(I asked em what was taking so long and they mentioned me getting the Presidential package: brake check tire rotation etc) none of that I asked for cus I recently had the brakes done at the dealeThey let me know they don’t have the AC part I need but they can get it by 3 or 4p I had other things to do so I schedule another spot for the next day (Sat) to have the AC worked on. 2hrs for an oil change and I still had to come back the next day to get the major thing I wanted done, done. Saturday the work went by quick maybe 45−60mins i normally get my oil changed done at one of those spots that you wait in the car and you’re in there 30−45mins depending on how many extra things you get done.

Best customer service as far as auto service concerned. Anita in service department is the best. She knows a lot about car services. She should get a pay increase for the wonderful customer service. I’m came here twice because because I got nails in my tires.
Highlights:
Wonderful customer service
Good pricing
Fast
Efficient
Will definitely return for all auto service needs. Good bye Honda dealer service department.

Never thought that I needed to make an appointment for an oil change. This was my second Pep Boys that I went to today. The first one in Fountain Valley was rude and couldn’t fit me it until this afternoon. So, I just left because they were rude. I came to the one on Beach and they gave me two option. Option one, wait for an hour and a half in line for an oil change or make an appointment after 2:00. I wasn’t about to wait 90 minutes, so I made my appointment for 5. Went there at around 4:30 and they took my van in for service. I was out of there before 5. I just gave them 3 stars because it’s just changing oil. My dad always told me to never go to Pep Boys for service, but I will probably be back for another oil change. This Pep Boys is friendlier than the one in FV. The one in FV is a service center and not an actual store.

One of the best Pep Boys I have been to.
The ladies are great: Genie, Claire, Jessica, and Laura. They always treat me right. Even though this Pep Boys is not the closest one to my house, I travel the extra mile because of the excellent customer service.

Needed a new battery. Ohad and Cristian helped me out and told me to make myself comfortable. They have a waiting room with a tv and coffee. They put air in my tires and put fluid in my windshield wipers on the house. It was about $ 140 (installation included.) It took the guys about 2 hours to change out my battery which I thought was kind of long considering there was only three other vehicles in their shop. Anita rung me up and I can tell she was a little stressed out because it seemed like they were short staffed. I don’t blame her, I blame upper management. She was trying her best and she told the other customers waiting that she’ll be right with them. Cristian said, «Thank you for your patience Ashley!» Comments and acknowledgements like that make me feel better but I’m not sure if I would come back for major car issues/​repairs.

Never gonna go here again, awful experience. Let me start from the beginning. So, I woke up that morning and realized I had a flat tire. Luckily, I bought my tires from a wonderful Pep Boys in Sacramento, CA and they were still under warranty. So, with the help of my friend (a former employee of Pep Boys), we got my tire off my car and took it to this Pep Boys. We rolled up and the first thing my friend notices is that most of the yellow safety chains aren’t up in front of the bays, and most of the bays are completely empty. Whatever, it’s not a big deal to me.
We walk to the entrance and realize a how dirty and unkempt the shop is. I shrug it off. I walk in and talk to Ohad who tells me that my tire can probably be plugged, but the wait will be two hours. Which seemed ridiculous because they had like 3 cars on racks and patching/​plugging a tire really doesn’t take that long. Whatever, it’s under warranty I’ll go with it. I give him my tire and wait. About two and half hours a later I walked up to the counter and talked with another employee. I said «Hey, my tire’s been chilling there for like 20 minutes, is it good?» The employee tells me yeah it’s fine. So, we get my tire and I notice they used a glue on the outside. I asked, and made sure, with Ohad that my tire was going to hold air. He assured me it was and it wasn’t leaking anymore.
So, my friend and I take off and go back to our apartment complex to reinstall my tire. Right as we’re getting my tire on my friend tells me stop and listen. Yep, we heard whistling coming from the plug that Ohad had assured me was fine. So, we called Pep Boys again and I was told to bring my tire in because it might have to be replaced anyways because the nail I drove over was too big for the plug. My friend, a former Pep Boys employee (not from this location), looked at it and said it didn’t even look like it had been plugged. So, we get there and I was told my tire was going to need to be replaced.
Why did you waste my time plugging it if it needed to be replaced anyways?
So, we get my tire replaced and then they charge me for installation and a new road hazard warranty. I get it, it’s a business. But after fucking up the first time, a discount would’ve been appreciated. Not only was my time wasted, but I had to come back a second time after my tire wasn’t even repaired properly the first time. I was assured the first time that my tire was fine and was holding air. If they had just been straight up with me the first time and told me that I needed a new tire, I wouldn’t have even cared. This Pep Boys was dirty, unsafe, and unprofessional. Never go to this Pep Boys.

Worst service ever!!! The older lady here was rude and not helpful at all. She was very defensive even though all we did was answer a question honestly.
She was rude and loud. All she had to tell us was that the item was not returnable. We didn’t argue with her but she wanted to start a fight. She definitely started a scene. Thank goodness there was only one other customers in this location. This is probably due to the lack of customer service skills.
Stay away from this location and especially the old hag that works here.

From the initial phone call to product pickup, I experienced nothing but great service. Recently, I had to replace my driver side mirror… it either fell off or someone jacked it. After being told by Honda that replacing just the glass would set me back $ 56, I silently told them to go eat crow and proceeded to call Auto Zone and O’Reilly before I landed on Pep Boys.
Norma took my call and said that she could order the mirror and have it delivered the next day (a Saturday) and it would cost me only $ 12. Done deal. I went in, placed my order and had them run my VIN to make sure the glass would fit on my Honda and returned the next afternoon to pick up and pay for my mirror.
Everything was easy-​peasy. I even installed the mirror right then and there in the parking lot! Thanks, Pep Boys!

This pep boys is amazing. I have brought my 91 jeep Cherokee here 4 times (not due to error of the shop of course) and they have taken amazing care of me.
The most recent time I needed new shocks/​alignment, rear brakes, and an oil change. I thought I would be out for a few days of a vehicle and they got it done in a day.
The staff is amazing (Anita always helps me out!) and Ohad (I believe) helped out on the phone as well. Also every person I have encountered has been nothing but stellar.
I know I will be going back for all my services!

In and out for a smog check in under 20 mins for under $ 40! Great and fast service. No upsale and hassle free.

Final update. Definitely see the prior ones for the whole saga, and take a look at the screen shot I posted.
The original dealer diagnosis was that I needed plugs, wires, and an ignition coil pack.
(See the screen shot, courtesy of the service manager, that I posted as a photo.) Pep Boys claims they did what the dealer diagnosis had recommended, but in fact they did not. They did the plugs and ignition coil pack, but told me the wires were fine and did not need to be changed.
Despite two return visits, they never did change the wires, and since the car was not running properly, ended up putting in new plugs and an ignition coil pack — twice — and then refunding my money.
When it still didn’t work, I took it to a different dealer for a «second opinion.» What do ya think they told me? Care to take a guess? Anyone? *facepalm*
You guessed it. A few hours and six wires later I’m good as new.
The moral of the story? I would suggest NOT taking your car to Pep Boys. They ended up saving me some money on parts because they had to refund my money, but all the additional stress, headache, time from work, etc. … Not worth it. Pay a little more and get it done right the first time.