Olivia Lan Huong & Hung An Nguyen, DDS

Dont come here. Dr olivia does not like kid. She treats us as we are homeless. I can not believe that how can this office run the business with bad service like that. I promise never never never come back ahain

DON’T TAKE YOUR KIDS HERE!
They don’t like kids!!!
SOME DENTIST WAS WORKING ON MY BROTHER NOT DOCTOR OLIVIA!
Went in for XRays. My brothers mouth was shut cause he was scared. She pushed the little thing in his mouth and the xray camera close to this face making him cry. She did that several times throughout the xray.
Took almost 2 hours for some fillings. Excuse my brother was difficult and throwing up. (He was strapped down so how was he being difficult? & throwing up?! Really? He’s 3 and you have stuff in his mouth so of course every little baby would throw up!!)
Dr. Olivia had one patient waiting for treatment and more patients coming in. She did 2 kids cleaning and left. While the girl that needs treatment is waiting. Her appointment was 10 mins after ours 3:15…
Dr. An was the dentist working on my brother. She had two assistances helping get with treatment. Ana and Khoa they kept leaving the room to take breaks and change gloves while my brother is screaming and crying on the chair waiting to be done.
Had an argument with the receptionist who had broken English and kept talking s**t in Vietnamese thinking I don’t understand…
I told her I’ll write a bad review cause this is not how to treats kids, and she said go for it, she doesn’t care.
They have assistances just wandering around or eating or just talking. Hello people are waiting…
Go somewhere else! They don’t treat the kids with care!!!

To be honest, I don’t know why Dr. Olivia Lan Huong is a pediatric dentist. She doesn’t even like kids! I used to see her when I was very young. I still remember being strapped down on the table and it was probably the most horrifying experience I’ve had as a kid. She suggested that I have a root canal done. In college when I visited another dentist, I was told that the root canal job done before was sloppy and caused an infection. I had to REDO the root canal. This time around, the root canal was close to painless. I remember crying and screaming from the pain as a child. Even though I was young, I don’t think any procedure should be THAT uncomfortable. I don’t think she uses anesthesia properly. Dr. Olivia DOES NOT CARE if your child is in pain. Stay away from this practice! Don’t fall for the creepy fairy tooth lady advertisements.

Took my kid here, she use a body straps to strap his head body and hands down like a prisoner. She then gave him the numbing shot to his gum and bent the needle, the kid was crying soo hard because he was in terrible pain. She then use the same needle n forcefully administered another one on the opposite side. Omg she is soo rough with kids. She was not gentle with kids at all. Being an adult and seeing how she treat these kids, oh man even I am scared to go to her. I would not recommend anyone to take their children here

Lets be honest, going to the dentist is never something any one wants to do, especially as a kid. The horrors of having sharp metal things drilling holes in your mouth can leave a child traumatized.
That’s why I appreciate businesses who cater to children so much. They bite the bullet for so many other places who avoid children at all costs. It’s not an easy sell as anyone with kids can tell you, they are a finicky bunch.
In my experiences here, Dr. Olivia was very attentive and patient. She explained every procedure clearly and got us in and out in a timely manner. The abundant toys, bright colors, and such around the office provided a delightful distraction to what would have been an unpleasant tooth removal. Truth be told, there were a few tears, but a sticker, balloon, and hug from the doctor made all that better and forgotten.
I went here at the recommendation of my own mother and found my experience totally different from others on Unilocal.I really liked my experience here and would very much recommend it to anyone looking for a dentist in the area!
So why only ⁴⁄₅? They’re dentists, not sunshine rainbow unicorn trainers giving out money! Just kidding. I went on a fairly busy day and felt that a few sessions were running long, pushing my appointment back 5 minutes or so. The people in the front were very apologetic about the delay which was fine. It’s nice to know they cared.

To be honest with you, i don’t even want to give this place a star. This office and the lady Olivia does not deserve to be called doctor. I used to work here for a few weeks, and noticed the way she treats her patients. Only one word can truly describe her, EVIL. She trapped those kids down during procedure, yelled and screamed at them when they wont shut up. Trust me guys, she only wants your money and nothing else. Her angel picture that she hung up is to give people the impression that she is a sweet and caring doctor, which she is not. I really want to share my experience to the vietnamese parents, but unfortunately, i cannot write in vietnamese.

i’ve been a patient here since i was 10 years old so i’m pretty familiar with the dentists and how the practice operate. i came in the other day because i was due to a 6 month cleaning. when i came in to sign in, the receptionist looked at me like i didnt belong there. when i told her what i was there for, she says she doesnt see an appointment even though i had called twice before to confirm my appointment at 330. she didnt look really please and grumpily told me to just sign the chart and wait. i waited and waited and was finally worked on at 4. i was done at 5. Dr. Hung is great, but the receptionist makes me not want to come back. i felt belittled by the receptionists as they were talking about me in front of me in a very rude manner.

I going to have to disagree with MN P. on his review. My experience wasn’t as horrifying as his.
First of all, you do walk into an office overly decorated with plush and toys, but Dr. Olivia’s primary target are children and toddlers, which is a good heads up for a child, like my daughter who’s 3. So yes, for a teenager who is 14 — 15 years old, the plush flowers, flourescent walls and cartoon murals would be a bit disturbing. Perhaps you should have gone to a regualar dentist.
Maybe they have improved their services in the past 7 years. I walked in and yes, there were other patients waiting to be seen and there were kids being seen, but my overall wait was about 10 — 15 minutes. Which I think is pretty good, because I’ve waited longer in other places. We were accommodated the moment we first walked in and already had our insurance info readily available. I guess they have a good front office staff that is knowledgable in insurance issues. I will have to agree about being rushed out, because for a first visit, we were there no more than 30 minutes (that included the wait). Not a very detailed consultation, which I expected for a first visit.
I felt their methods were pretty up to date. Their x-​ray system was (to me) very updated. All computerized. Not the old school way, where they stuck square film things in your mouth, took the x-​ray and get it developed. Their system, was simple. A contraption in the mouth, a zap and bam, the x-​ray appeared on the computer screen! My dentist doesn’t have that! The dental assistant cleaned my daughters teeth with the help of another assistant to calm her down. Yes, at this point she was crying. Which I expected for a 3 year old.
So why my 2 star rating? Because honestly, I’ve had better service from other doctors. I have to admit, the front office staff was nice and seemed to know what they were doing and the dental staff did a great job tyring to calm my daughter (to no avail and I’m not blaming them for that). The environment was strictly for pediatric aged clients (which I will give them 2 thumbs up for that), so for a kid I think it’s a nod for the brightness and colorfulness. I am gonna have to say that Dr. Olivia’s mannerisms were VERY POOR. Not once did she acknowlege me (not even a hello or a smile!). She walked right in, looked at the computer screen, asked my daughter’s name, came a little closer, looked at her teeth (not examined, but looked) and said «she has nice teeth» and walked away. She didn’t even introduced herself (which is what most doctors do, right?). For a fist visit I was expecting some sort of consultation, or at least be bubbly enough to entertain my 3 year old to releive her fears. I mean, she is a pediatric dentist, right? I envision a doctor walking in, being bubbly and overly nice, trying to entertain a child, easing up their fears (I assume all kids freak out at the dental office) by calming her down. My impression of Dr. Olivia: it’s just a business to her. No patient care of some sort. Just a job. So, that is why I rated the office 2 stars.

**This review is long, but 100% honest to my experience.**
I used to be a patient of this husband and wife team for years. The practice is actually a family dentistry that also specializes in pediatrics and some cosmetic and simple surgical procedures.
If you ever pick up local Vietnamese magazines, you may notice ads featuring glamour shots of some lady dressed up as the Tooth Fairy. Sometimes she holds a wand, sometimes they crop pictures of random children and place them at her feet. Often, she is in a puffy ballgown with a tiara in her hair. Yeah… that’s Dr. Olivia. I kid you not.
So, aside from the strange ads, what are my real qualms?
1) Their current office is a bit better than the old, but still looks creepy and unprofessional. Literally hundreds of plush daisies are tied up everywhere (you know, the stuffed animal kind you can buy at an Albertson’s florist for $ 1.99… with the happy face centers). Last time I was there, the rooms are covered in weird florescent cartoon murals. It was like being on an acid trip, but not nearly as fun.
2) They cram patients in. It is not unheard of to be there for several hours, or to be rushed out.
3) Their methods are extremely dated. If you want a mouth full of ugly silver that will fall off, come here. Not only are their methods old, the docs here don’t have much technique, nor do they seem to care to. Once, I was told that I had to have 2 teeth removed. Just before letting me get up, Dr. Olivia said she was going to yank out a third one. Then she and two assistants hovered over me, held me down, and proceeded to yank out the third tooth. WELL, SHE BROKE THAT TOOTH INTO PIECES AND HAD TO KEEP GOING BACK AND DIGGING PARTS OF IT OUT! I remember being so scared and looking to my mom in the doorway. She was cringing because there was blood everywhere and you could hear my teeth cracking under all that force. I was about 14 or 15 at that time. It was awful. And it wasn’t the only time she broke teeth while pulling them out of me.
4) They are not above over-​diagnosing you on purpose, particularly Dr. Hung An. Vietnamese immigrants who feel limited on options often think that they are getting deals because offices like this claim to «work the system in their favor.» In reality, they may subject you to treatments you don’t need in order to cash in on insurance, consequently doing serious damage to your mouth and jaw. I was told by Dr. Olivia and Dr. Hung An that I ABSOLUTELY had to have surgery to take out wisdom teeth at 14. This was strange because I didn’t feel anything growing, and I was still pretty young. They called in an oral surgeon friend of theirs who was personable enough, but who kept me awake during the whole procedure. It was really terrifying to watch someone go into my mouth with a scalpel just to «cut a little bit and see if it was really numb.»
Years later, when I was 22, I began feeling a lot of discomfort in my mouth. My current dentist was the one to tell me that I had 4 wisdom teeth growing in. We still don’t know what on earth that former procedure was for.
5) They are not honest with you about your dental health. Approach #1 is to completely ignore you when you are sitting there, concerned and asking. They will literally just shush you, whisper to each other, and pretend they don’t hear you. Dr. Olivia will sometimes use a sing-​song voice and tell you half-​truths, even if you are college age. Approach #2 is to flat-​out suggest that your situation is worse than it is. Her husband really seems to fancy that.
6) Avoid Dr. Hung An if you can. He is aggressive and seems to have anger issues. My cousin and I used to call him «the masochist.» He will snap at you to be quiet if you try to speak up and annoy him during your treatment. And once he gives you a cleaning, your whole mouth will be in pain for at least several days.
Hate to spill the beans, but someone’s got to do it. Maybe this is what happens when people feel pressured to become doctors?