Mountain West Financial

Working in the insurance industry, I interact daily with Loan Officers all over the country, and I can tell you Zach is at the top of his industry… which is why there was no question who I was calling when I was ready to purchase a home. He was very informative throughout the process with almost daily email updates, and if I ever had a question he was a call/​email away! I highly recommend him for any mortgage needs!

Perhaps the company overall is good, but so far my experience with them has been terrible. The lender and his boss don’t care one bit about how the effect their lack of communication is affecting the buyer and seller in this deal. We may lose our brand new house where we pictured our entire future with our new family because they failed to send paperwork through in a timely manner and now won’t respond to phone calls to update us. They also failed to notify anyone of a major change in the buyer’s loan, which had we known previously, could have nullified our contract completely. Terrible customer service. I would never recommend this lender. Hopefully they start to care and can finish this deal and possibly redeem a little self respect by doing their jobs and actually helping two families get the house they dreamed of.