Li Loretta M, OD

I have been Dr. Li’s pt for 18 years. I love her and her staff. Everytime income I’m I feel like she genuinely cares for me, takes the time to assess my vision. I have had to use bifocals for a while and I feel very cared for with Dr. Li. Will continue to come here until she retires… the absolute best optometrist ever!

Li Loretta has been checking my eyes since I was diagnosed with poor vision at a young age. From all my experience she is great at her job, I have never experienced difficulties with my past prescriptions with her. Definitly book an appointment though, she is always pretty busy with her schedule, shes that good, honest and trustworthy!

Been with her for over a decade. She won’t over diagnosis which is nice and is very trustworthy. Highly recommended.

Used to love this office but now, not so much. I’ve been going here for over 5+ years.
I have Ortho K lenses. Here are some of my complaints:
1. I’ve noticed that in the recent years, the office seems to care more about getting us to spend more money (in their office, in particular).
Examples: Loretta and her staff are always trying to sell me stuff. Loretta wanted me to buy Unisol solution to rinse out my contacts before putting them in my eyes. She tells me Unisol is discontinued but her office sells it in tubes so I can purchase them here since I can’t purchase them anywhere else (of course…).
When I lost a plunger, they wanted me to buy another one for $ 5 and were very strict on it. I don’t know why I would think they would give it for free for me, as I’ve been a loyal customer for years… One of the staff members stated it was Dr Loretta herself that is pretty tight about this.
2. The wait time is horrendous. Even if you make an appointment and come in on time, expect to wait. (Tip: try to get an early appointment)
3. Parking is horrible. But they can’t do much to fix this, I guess.
4. They don’t release your prescription to you. At least, not very easily. I think they do it so you have to buy things through them (see point #1). I’ve seen this point mentioned in other Unilocal reviews too, so you’ve been warned.
I was drawn to this office because at first, they had stellar customer service and Dr Li seemed very passionate about her work. At the time, I think the Unilocal reviews were also very positive and I think she might’ve had a 5 star rating. But the service and quality has certainly declined since then.
tldr: long wait times, eager to make you buy stuff at their office, don’t release prescription to you easily. BUT I will admit that besides these points, the staff is welcoming and friendly and Dr Loretta is kind and knows what she’s talking about (though she can seem a little money-​oriented sometimes).

Recommended by a friend here for the first time. I was stuck in traffic on freeway 405 so I was late to my appointment. Luckily, staff and Dr. Li was nice enough to still take me in and let me finish my exam.
Exams were rushed because they need to close exactly at 6pm. Which I all understand and still felt grateful for. Because I don’t live nearby and I need to get my prescription as soon as possible. I am on my last pair of contact lenses.
However at the end, Dr. Li recommended me to use daily lenses because it’s cleaner and would save me more money if I wear they as 2-​days. I tried the fitting and disliked it instantly because it doesn’t feel comfortable. She still convinced me to get them in big giant bundle boxes saying the values are better. I thought I would give them a try. But!!!
While as I am paying, I asked Dr. Li where is my copy of my prescription, she refused to give me a prescription. Saying its electronic stores on computer. When I asked for a receipt and breakdown of the fees, she ignored and swiped my card and rushed me out of the store cuz her employees are all gone and she need to close at exactly 6! I never get a receipt and prescription.
And this is not the end, now the day lenses, flip inside my eyes if I wear them more than 4 hours! I mean, they don’t even last for a day! How do I get refund if I never get a receipt. I need to drive back to her again, which is far!!!

All my 3 daughters are patients of Dr. Li. I think that she did a great job and really care for her patient. I highly recommend for her service.

Thank you Dr Li and staff for everything! These professionals are courteous and truly strive to make the patient experience a comfortable and smooth one. She always explains all options clearly and never rushes through any steps of the check-​up process. The admin is always polite, schedules appointments quickly and handles transactions quickly.

Is it weird to say that I love going to the optometrist? I actually look forward to my annual eye exams ’cause Dr. Li is amazing as well as her staff! They speak English, Cantonese, and Vietnamese here so it’s a plus since their location is in the heart of Bolsa.
The office is very clean and organized. I see them wipe down the equipment after each patient. Usually her appts book up fast so be sure to call early to make an appt. I never really have to wait long w/​an appt, but if you’re a walk-​in be prepared to wait.
Dr. Li is such a friendly and warming person. She makes you very comfortable and takes her time talking to you 1 on 1. It’s nice ’cause she always gives me advice about school and life. I never feel rushed during my appointments at all. All the tests she does are very thorough and she is a funny person. She always says I have boring eyes cause every time I come, I still have ²⁰⁄₂₀. I guess that’s a good thing cause she’s been my optometrist for so long and my eyes are perfect!
They have a wide selection of glasses/​sunglasses and contacts here too!

The wait here is a bit long even if you make an appointment, but it’s sort of expected since the staff is small. Despite the wait here, Dr. Li is nice. She’s just so comfortable to be around and she answers all of your questions.
Biggest downside is the small selection of frames.
WARNING: Parking in this area sucks, so I recommend parking in the area next to it (where taiko udon is).

Doctor is eh got fitted for contacts wont release prescription said need to make sure accurate then i called twice to be refitt as contacts not clear no return call for a week took my money of course! Then when i try to make an follow up appointment receptionist says she not available for two weeks. Im a girl i need my contacts. I had my bf call for appointment as a new patients surprise she’s available tommorrow!!! Don’t recommend her and drs attitude is not so nice either go elsewhere not worth the $ 10 you save. Parking sucks too !
Conclusions
1. Lack of parking
2. Can’t get the prescription right or cant have a follow. Appointment til two or more weeks cuz you already paid in full day one
3. Arrogant and cocky optometrist
4. Based on other reviews declines prescription orders. if you dont buy from her.
Horrible never again!
Ended up going to Costco paying again but well worth it doctor did the exam and even said to schedule a follow-​up as its required to make sure a proper fit. Dr li-​maybe time for you to go back get some continue ed on customer service and proper optometrist procedures! Oh and bring along the receptionist shes needs it too!

I hate this place, I’m switching doctors ! She always denies the contacts I order online even when they’re FDA approved because she won’t make money out of it. Second, they say I didn’t have my eyes checked since December 2013, that’s a lot because I went last year in July to get them checked .! How can you not write down my last visits ?! GG, I’m done with dealing with this lady. Bye !

Dr. Li and her staffs are very honest and helpful. They’re very busy so you’d have to wait a little bit even you’ve made an appointment. But once Dr. Li sees you, she gives you all the attention and actually shows that she would listen to your concerns/​conditions before jumping into any conclusion.
They are VERY cost friendly, compared to all the other places I’ve been going for years.
My kids have Ortho-​K and the second one would get discount. I don’t want to mention their pricing here since I believe that depends on the condition of each patient. But for our case, it was almost 50% less than another places I’ve checked.
What I also LOVE about them is that they gave me info on rebates while other places would keep that to themselves even after already charging me way too much.
Honest, Caring, Pleasant, Professional, Cost effective, can’t ask for more. They came highly recommended by family members, and now I’ve referred them to many of my friends.
Hope you’d have a good experience with them as I’ve had.

I have been going to Dr. Li for 20 years. Best optomitrist and staff! Great selection of brand name frames amd quick turn around time on lense prescriptions.
They have a great selection of frames for kids! My daughter is 2 and sees an pediatric optimoligist but we get her prescription for lenses at Dr. Li’s office. When my daughter is able to see an optometrist, she will be going to Dr. Li.

I went to Dr. Li when I had my very first pair of glasses back in the fifth grade! I was young back then so it was my mom who took me here (cuz she paid) and didn’t comprehend good service back then. I have visited several optometrists since, but felt pretty meh about all of them. I decided to come back here again as an adult.
I was so happy with the service I received here. The receptionists were really friendly and nice. They speak a variety of languages, I think. I only waited 10ish minutes before my appointment until I saw Dr. Li. She was soooo sweet and I felt very comfortable with her. It was a really pleasant exam and she was accurate with my prescription. She gave me some tips and pointers. I also feel that the pricing for the exam is extremely reasonable. Costco is like $ 89 for contact lens exam, but it’s only $ 58 here. Their wellness exam is only $ 35 as well (just glasses). Also the prices for the contacts are pretty reasonable. I think online is cheaper, but there are always some rebates available if you purchase in store which makes it cheaper than purchasing online.

I waited about 15 mins until someone greeted me. I told the worker I had an appointment at 10:40, once she checked she told me my appointment is at 11:40. Which didn’t make sense because the day before, I called to confirm my appointment at 10:40.
By the way, it’s a small plaza, parking was difficult.

Just had my second eye exam with Dr. Li this morning. My first visit was back in 2010, and I was charged $ 35 as a cash patient for an eye exam and prescription. This time I had insurance so I paid $ 0 — no charge for the eye exam and she waived the $ 25 material fee charge.
Dr. Li is kind and professional. And, she gives accurate prescriptions!!! Super important because I wear glasses. I order frames and lenses from an online company, so I can not give feedback on pricing and services in this area. Yes, you will probably have to wait a while to see Dr. Li, but she is worth the wait.
No high-​pressure sales to purchases lenses/​frames/​contacts from Dr. Li.
Parking — 3 out of 5 stars (small parking lot)
Office Environment — 2 out of 5 stars (smells funny, old carpet, and cobwebs)
Wait Time — 3 out of 5 stars
Eye Exam — 5 out of 5 stars
Front Office Staff — 4.5 stars out of 5 stars
Pricing — 5 out of 5 stars
Scheduling — 5 out of 5 stars
Hours of Availability — 5 out of 5 stars
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Overall Experience — 4.0625

I’ve been going to Dr. Li since I was about 8 or 9, so about 22 years now! Seriously, I’ve never left the county and if I did, I’d come back to Dr. Li.
Dr. Li has a solid staff that’s willing to work with you price wise, whether or not you have insurance. The selection on glasses is OK, but I’ve always been happy with my specs. Honestly, you could buy your frames elsewhere, but I recommend getting your lenses there at least. Contacts too – very reasonable! I feel their prices are better than what you can find online (I compared prices earlier this month).
Dr. Li is also sweet and soft spoken. The exams are painless, including the dreaded glaucoma test (air in my eye!), and very quick. I hardly ever have any questions since my prescription never really changes, but if you do have any concerns Dr. Li will listen to what you have to say and explain it to you like you’re 5 without being condescending. I don’t think she’s even capable of being condescending to be honest.
Professional and friendly service. Parking sucks, but if you’ve ever been to any area of Little Saigon, that’s already a given. The city’s a freaking parking lot. Oh, and don’t let the Asian clientele intimidate you – the staff and Dr. Li all speak English!

Dr. Li is a wonderful optometrist. Been going to her for the past 6 years. She gives a thorough eye exam and is caring towards her patients.
Her front staff is just as wonderful. Best to go make and appoint and go during week days.

Details.
. I’ve been going to Dr. Li for my eye care needs since I was a kid.
prOs.
. She is extremely attentive to your eye health needs, problems, and concerns.
. Their prices are extremely reasonable.
. The front office staff and frames technician are amazing.
cOns.
. The parking situation sucks.

So i’ve been going to a variety of eye doctors over my lifetime and have yet to find a doctor that i like. well now the search has ended and through the referral from family members, i’m glad i actually listened to them.
Dr. Li is a great optometrist. She knows exactly what you should be wearing, and she can determine your eye strength depending on your eye health. she can figure out if it’s necessary for you to go with something stronger or lighter, based on your needs. she finds out what your occupation is, or how much computer exposure you have, etc etc. the office is trilingual (chinese, english and vietnamese) and they have a wide variety of frames, from cheap to baller. They also have an onsite lab & repair so if you just need to repair your frames or lenses or whatever, come by, even if you’re not a customer/​patient of this optometrist!
Appointments are absolutely necessary, but if you’re adventurous, put down your name & number for a walk in chance and hope that someone cancels and opens up the spot for you (which is what happened to me)!
They accept all kinds of insurance, and are super affordable, even if you don’t have insurance (again, like me).