Huntington Beach Harley-Davidson

In getting older and have learned the value of experiencing life a little slower. So I decided to ditch my crotch rocket and switch to something more back friendly… I show up to HB Harley all bummy, hair a mess and sweaty because I just killed my workout. I’m so glad they didn’t treat me based on how I looked that day… Here’s how i graded them:
+1 star for them successfully steering me away from my 3 weeks of Craigslist and Motorcycle Trader «no shows,» «scams,» and salvage titles. The Internet is scary folks!
+1 star for their selection. There’s no shopping around dealerships required here… Don’t let the showroom floor fool you. They have what you are looking for in the back. I went in here with an idea of buying a certain machine but I didn’t see it. I didn’t want to waste the trip. So I kicked a few tires and rode a few substitutes. Then I let out an, «I really wanted…» to my salesman «Memo» and it suddenly appeared right before my eyes (after a short walk).
+1 star for not being to high pressure but letting the bikes sell themselves by letting me point my finger at any bike in the place and take it for a ride. It’s obvious they know if they can get you on one– you’ll want to take it home.
+1 star for Ernie and the guys in service. Look, Harley is expensive. However, when you pay for something from Harley– you’re also paying for a company that will stand behind their name AND has the means to do it… I bought a new bike for the warranty. I was a little nervous because I heard horror stories about Harley not honoring warranties. I didn’t get that feeling at all, from Ernie and the techs, when i brought my guy in for what I thought was an oil leak (ended up being factory assembly lube)… I am going to guess the denial of stuff comes from ppl trying to become mechanics overnight, watching YouTube with a beer, and jacking their bike all up… These guys hv the right tools, right technology, and the EXPERIENCE to do the work right the first time.
I went to pick up my bike and brought a random accessory. I was hoping just to get some advice on how to use it. Ernie did me one better by getting down on the ground WITH me to help figure it out… That’s old school service.
One star was left blank because the finance people don’t understand that «no means no.» I understand they have to eat too. However, just because someone is spending money on a hobby horse, doesn’t mean they have the money for all the extras. Looking at someone’s credit report and saying, «You don’t have any bills. You can afford it. Come on.» Is pretty rude and it is an inappropriate assumption. It’s called being responsible.
Additionally, I’m pretty sure there was a slide of hand on the numbers. Some how 5k down down on a 11k bike did absolutely nothing to my negotiated purchase price. Taxes aren’t that high. I tried to figure out where they inflated some numbers but now I get why I should have paid attention in math… While I was fiddling w my calculator, finance lady says, «no one pays what Harley suggests in Cali.» SMH I’m pretty sure I got suckered into shelling out extra cash.
They save the finance paperwork for last here. I’ve thought long and hard as to why. It’s because they know you’re too exhausted by the end of the «Harley Experience» to say no to all the extra commission based «packages» they push or notice any of their number tricks. Either way, «no» is «no.» The staff should learn to recognize someone with a made up mind and not switch into hustle mode. Hustle mode is for the, «well, I’m not sure…» crowd.
Anyway, check out what I got… had them put the extras on to make it «just for me.»
((My longest Unilocal Review to date))

I purchased my Harley here and I love it. While getting an oil change on his older bike my buddy I referred was approached about a new Bike.
He purchased a new motorcycle.
He felt like it was a great deal. At the end of this deal he asked for the $ 69 back for his oil change he paid for he never got because he traded his motorcycle in for the new one.
They refused to reimburse him the $ 69 after he just spent over $ 25,000.
Bob even suggested to give him a couple of t-​shirts to make up for it. Nope was their answer.
They turned a great day and a great sale in to a disappointing deal as far as my referral went.
I feel management should step up here and help him out. They might not know this took place and I’d like to give them a chance to fix it.

I love HBHD every person here is friendly and helpful! Just bought myself a 2015 Forty-​Eight from here and had the best experience ever.
I came in a few days earlier and bought a helmet from Liz, that is when I saw it. Larry brought me to Robert’s lift for a closer look. I fell in love. I went straight to Kevin to see what can be done to get me on her. I came back a few days later when she was ready.
Reed helped me out with the paperwork which allowed me to go on an unforgettable test ride with Sam. I had no choice, she had to be mine! Yvette was efficient and knowledgeable with the official paperwork. After the sale was completed I was taken around the dealership and met Brenna, Luke, Bryan, and Desiree.
HBHD gave me the best bike buying experience ever! I can’t stop telling my friends to come here to get one for themselves.

First time buying a Harley and honestly the best experience buying anything. The atmosphere just walking in was amazing. The staff was extremely friendly. I felt no pressure at all. They weren’t trying to make flood me with useless information. They were patient with me as this is my first time with a Harley. I honestly will keep coming here as long as I live. Thanks to Cameron and Memo who made this super painless.

Huntington Beach Harley-​Davidson you guys are the Best. Keep up the good job, special thank you to Billy, Ricky, and Ginger. You guys were very helpful!
Much Love,
Big Z

Wow, an excellent experience all around. From the initial phone calls with Andrea who made me comfortable with their dealership to the walk of the showroom with Memo and then working out the deal with Nick and JR, it couldn’t have been better. The folks at HBHD made me truly feel like family! Memo made sure I got the Bike that fit my needs and that I was totally happy with. Nick worked hard to get me the deal I needed and, JR was awesome making sure I had all my bases covered before leaving the dealership.
This was a great experience for a first time Harley buyer/​rider. I am so glad I went to this dealer for sure! Tommy, thanks for the advise you gave me on parts for my bike. No one was rushed and My wife and I were taken care of so very well.
Thanks, HBHD for getting me on a Harley!

David and «one ton» are great. They made the experience of bike shopping so easy. Everything was laid out. No surprises. David was a awesome guy. Listened to our wants and needs guided us in the right direction. With NO sales pressure.
Can’t recommend this place enough!
Thanks HB Harley!

The only guy to ask for when purchasing a Harley Davidson is AJ he is passionate and knowledgeable and will make your buying experience so easy and fun.

Super awesome staff that go out of their way to make you feel at home.
Definitely stop by and check them out.

I’m posting an updated review of Huntington Beach Harley because I’m in awe of the customer service that I received here.
I purchased a used bike from here about a month ago. I was having an issue with the bike, the way it was running didn’t feel right to me, but being a first time Harley rider, I wasn’t sure what was considered normal for how a Harley runs.
To make a long story short, from the moment I brought the bike into service I was very impressed with how far the service guys went to make sure I was happy with my bike.
Every place you go, they all say the same thing…“we want to make sure you’re happy with your purchase”. That’s pretty much customer service 101. However, Huntington Beach Harley and it’s employees work their a**es off to make sure you’re satisfied.
Hampton in service is an amazing person, he made sure that I was taken care of the entire time.
Tony in sales, even though I already purchased the bike, would see me over at service and immediatly come over to check on how I was doing.
I’m super happy with HB Harley!

I had such an amazing experience at this shop! After going to a couple others in the area and having such a horrible experience to where I almost didn’t even want to buy a bike Nick C., Reed, and Chrissy saved the day! They made the whole experience enjoyable! They even stayed well over closing to make sure I got exactly what I was looking for. I will recommend this shop (Nick C., Reed, and Chrissy) to anyone looking for a Harley!
And for the women out there all them addressed myself (the chic) as well as my significant other!
Thanks again for everything!!!

It was an AWESOME experience, one of those moments in life, when you do something not because you can or want or have to — but you do this because your inner spirit is calling you out to experience your freedom and exhilaration of the open road –on a Harley. I have ridden the other bikes, however, not until now my mid-​40s I am to make the purchase. I DO NOT REGRET IT. I have that ear to ear grin and the 2016 Fat Boy Lo — just makes me damn HAPPY. I bought from Nick C. at the HB Harley — He did an awesome job along with the rest of the team. At the end of my paperwork, I rang the Bell and the Song, «Welcome to the Jungle» was playing.
Everyone from the ENTIRE Store and stopped what they were doing and ran over to shake my hand! VERY COOL!!!
Never have I bought a «Cage» and experienced this kind of celebration WELCOME to the CLUB!
UPDATE: I wanted to add that I have also gone with HB HARLEY Service Center, Bubba will take care of your bike and Jimmy over in the parts department will take care of your needs when it comes to getting parts for your bike, they are on it! Had an issue with some incorrect parts and they took care of it in house. Thanks Service and Parts Department folks!

Came back again to trade in my Sportster for a bigger bike. As always, Memo provided the best service possible and made sure I was well taken care of.
If your going in for a new bike, buying another, or just visiting. This place will make you feel like family. Every staff member is very helpful and attentive. Highly recommend! Thanks again Memo!

Had the pleasure of buying my first Harley at Huntington Beach Harley Davidson yesterday. I worked with Tony and I can’t say enough about the guy. He was genuinely invested in my first purchase and was almost as excited as I was to get my bike. Great dude. Highly recommend him. Worked with Chrissie in finance and had a great experience there too. She thoroughly explained all of the paperwork and was a pleasure to talk to.
I highly recommend Huntington Beach Harley and look forward to visiting them for service/​parts/​accessories soon.

And the awards goes to: «Nick C.», and «Reed W.», respectively Team Lead Fit Specialist, and Assistant Sales Manager, thank you so very much for your great help with my «Road King Police Edition», it was a long road for me, and you guys made it happen.
Harley Davidson of Huntington Beach is the real deal, thank you to all the team members as well.
They all deserve a Star!
Angel Quinn

Thank you Ernie and Mike for taking my sportster in and getting it ready for Laughlin on such short notice! They went out of their way to do everything they could to fix a problem and with a smile and great customer service. HB Harley was well represented today– AND– they even cleaned my bike. So. Laidlaw’s look out– I am not going to pay to be a part of your membership– I am getting my rewards points at HB and trusting HB with my bike service. Worth the longer ride. Thanks again!

Came in a couple months ago to buy a new bike.
Dustin and Billy helped me a ton!
They showed me all different options and styles that fit my price range.
I test rode several different Harleys until I found the bike I love.
Got the 2016 Dyna Street Bob, and love it! Going into the shop every other week to get new parts and the entire staff treats me like family.

This is our 3^rd bike that we purchased from HB Harley… we keep coming back because we want the best from the best. Billy and Ricky are absolutely awesome to work with and we won’t work with anyone else except for them. They had a bike that my husband just couldn’t pass up on and they once again made it happen.
We also love working with Yvette in finance and she is super sweet. She also wrote our deals on the other 2 bikes so she knew exactly what we wanted for the 3^rd one.
Great group of people to work with all around!!!

Alright well, this has been the best experience buying a new vehicle I’ve ever had.
I went in at the beginning of March, test rode (and fell in love with) a 2016 Dyna Street Bob. I really only felt like looking that day, but my dude Memo and his bosses drove a hard and killer deal. I walked away from it because I wasn’t prepared enough and had some other priorities I had to take care of.
I let the idea and number sit in the back of my head, and after riding such a beast of a machine — my old bike just wasn’t doing it for me anymore.
I went in today, and was pretty much in awe on how easy it was to trade in my bike and ride away with a brand new motorcycle I really am in love with. Their customer service is absolutely excellent, and you basically feel like you’re homies with everyone there. I would (and will) recommend anyone looking for a Harley to head to HB and to see Memo.
I’ll see you guys again after 500 miles! Thank you for everything!

I’ve come here about half a dozen times since I started the rebuild of my Road Glide project. Just parts tho so I can’t comment on the sales staff except to say that they always seem nice and enthusiastic. Parts guys (Chris) and the parts Girl (sorry, I don’t remember your name) have always been helpful and cheerful. It’s all about what I’d hope for for a HD dealership experience. I’ve been to other dealers (Temecula /​Irvine /​Pomona) and I’d say from my limited experience HB seems to have it down the best.
Thanks Guys (and girl!)