H&R Block

Normally we are very comfortable with the professionalism of the people at H&R Block, but our experience today was less than reassuring. Our agent seemed inexperienced and lacking in confidence, and she had to get up at least half a dozen times to ask other people questions about things she didn’t know. Her attention to detail was clearly lacking, and her accent was quite heavy and difficult to understand, enough that I had to question her grasp of the English language. Her manager was very knowledgeable and friendly, and I wish we could have had Debra with her 14 years of experience helping us the whole time. She really should have taken over when it was obvious that we were turning into a training session for the new girl. I hope we didn’t make a mistake going there today, but since we can’t afford a real accountant I guess we will have to trust that everything was done correctly.

Every year using H&R block I am charged almost $ 100.00 in fees, including a $ 30 fee to directly deposit into my bank account, and it only takes 5 – 10 mins to complete my taxes. My partner used turbo tax and he only paid $ 20 total! I wont be using H&R block anymore. Sorry guys…

Honestly, this place is really a 1.5 but I am rounding up because I am feeling particularly nice this morning. I guess the commercials with the adorable older gentleman in the bow tie shaking his head in slow motion at the mounds of tax documents made my expectations a little too high.
When I walked in for my appointment, a cardboard cutout of said older gentleman greeted me long before an actual person did. The level of unprofessionalism is really dissapointing here. I waited for about 10 minutes after my scheduled appointment which isn’t a huge deal except that I ended up seeing someone completely different than I was supposed too. Again, this isn’t a huge deal except that said new person was standing around gossiping the entire time I was waiting.
Once in my appointment, the lady was nice enough, but I really felt that I could have done everything she was doing at home on Turbo Tax. Add the $ 200 fee sticker to the top of that and I definitely will not be coming back to H & R Block next year. Sorry, cute guy in the bow tie.