H&R Block

I had a 7pm appointment scheduled with Julia. We arrived at 6:50 and were greeted promptly. It looked like a new, clean facility and very quiet… not busy at all. Julia came out and stated that she would be with us in 5 minutes. We waited 40 minutes (one person came in at 7 and left by 730!) and finally we stood up, found Julia and said we were leaving. She just smiled and said «okay.» We were so upset that no one was able to assist us when we had an appointment. Waiting 40 minutes (with an infant too) was frustrating and we will never return.

I would not recommend this location, I went it to have my business taxes filed and was definitely let down by the service. I went in on a Tuesday and sat with one of their consultants for an hour and a half. She was having a lot of issues navigating through their own program which did not make me feel comfortable in the first place. After I thought we were finished, she said that she needed a couple of days to have someone else look at it and make it look «pretty.» I arranged to come back to pick everything up on that following Saturday only to find out that they would not be able to finish it unless I brought in additional documentation. Aware of the situation that I was working, they requested I bring it in but were not will to accommodate my schedule.