Financial Partners Credit Union

When I first joined FPCU they were very specifically and intentionally a credit union servicing Newport Beach, CA.
Several years later, they inexplicably moved from their lovely new building to a strip mall in Huntington Beach (really Westminster). They left a very small but inaccessible desk inside of a semiconductor business near their original location, but despite their assurances that we could use it, that business would only allow employees access to the minimal services offered.
Letters went out promising a second branch would be added to serve their original customers in Newport Beach. Since their motto had always been «Live-​Work-​Worship Newport Beach,» this was a logical expectation. Needless to say, all these years later, while they have expanded to other locations, their original customer base was their lowest priority and they never returned.
At one point we worked with a so-​called «wealth manager» in the huntington office who left us with a very nasty taste in our mouths after he steered our money into some of his personal investment choices and intentionally misled us about a 1.75% service fee which he insisted did not exist (but in fact, did). We would have been better off leaving our money in a low-​yield checking account. The gentleman in question had all the style and integrity of a used car salesman. We should have closed our account at that time. But while we felt like suckers, we assumed that this was a problem with the individual morals of the man himself and not the bank as a whole.
Now the Huntington Beach location has been moved and is no longer a bank in any recognizable form. It is a sleazy-​feeling, kafka-​esque, McDonald’s-style nightmare with nothing but a guard, ATMs, and a few awkward stations where you can talk to a «teller» via some sort of skype-​like screen. The message to customers is «you are not worth bothering with.»
If FPCU has so badly mismanaged money they can no longer afford to treat customers like people, I can no longer in good conscience keep my money there. This argument that soon all banks will be like this is a complete myth; at a certain financial level there are many people who will still expect a minimum standard of human service. You might as well argue that soon all hotels will consist of pull-​out plastic sleep drawers with quarter slots for payment.
For those that feel ok with this type of thing, by all means, enjoy it. It’s not for me.

I really like this credit union. I have had my account for 8 years now and have never had an issue with them. The new office in Huntington /​Westminster will take a little getting used to but it’s how all banks will be in the future they’re just the first ones to do it!

I really like this bank, I have used them for about 7 years now? I have never had any challenges with them, the staff is always nice.
The 4 star is only because I don’t like the new building they are in, the old one felt like a bank and classy, the new one is a little shady looking (like its still being built and not organized yet, I felt confused right when I walked in, and that is never good, especially when dealing with money, but again the staff is amazing and nice!) They only have the 1 other branch that I am aware of outside of HB, in Orange (main/​glassell) but you are able to go to any credit union, but I personally prefer to go to «my» bank)
They offer mobil check deposit, which is amazing! I have been using that since it came out, and I haven’t had any challenges with it, and it took away from always having to drive to the bank to deposit checks (If you are a business owner you will understand)
Good auto loan rates, have one, again no challenges there either