Bolsa Medical Group

One word: RUDE. Every single one of the girls at the front desk are rude. Docs here like to spend ZERO time with their patient. I do not recommend coming here.

Christine Thao Hoang Md
She is a Very Bad Dr.
She will try to operate you even though u can have regular delivery Just to charge the Medical
Dnt go with this Dr. she will scream at ur family during labor. Because of here my cousin was in labor for more then 12 hours and she already was on a 10 open when she had only 2 hours in the hospital… Dnt go with her very bad service.

Just. Don’t. Fucking. Come. Here.
Why the state don’t shut this place down? Why? Doctors here don’t deserve to treat human. Shut them down please.
I’ve had enough!

This place is quite dirty, the wait is long, and the parking lots get crowded. I dislike going to this place and I dislike some of the doctors there, but for that reason, it is why I take care of myself. I take care of myself through good diet, and exercise so I never have to go to this place. Because of that, I rarely get sick ever, and if I do it would only last at most twelve hours, after that I am able to pursue to my normal activities.
So, although I dislike this place, I use this place as a source of motivation to keep my health in check, and I think others should too.

Crap. Utter crap.
As much as I hate to start off the new year on a negative note, I can’t really find anything redeemable about this place. My mum has been going here for years and not until recently have I been accompanying her to her visits for regular check-​ups. I can put up with quite a bit but when you mess with my moms, watch out cuh, it’s gonna be blood and guts. The staff has consistently been rude and dismissive, not at all helpful and at times condescending. I don’t even want to imagine what it would be like if I wasn’t there to check these people. Judging from the other 60 or some odd negative reviews this place has I can see I’m not the only one that feels like this dump spat in my face. I’m in the process of finding better accommodations for my ma, this type of treatment is just unacceptable. I don’t dish out one stars very often but damn, coming here just puts me in a foul mood. My mom already has high blood pressure and this simply isn’t helping.
Take it from me, if you love yourself and your family members, steer clear!

Stay away from Dr Dianne since she is the worst pediatrician ever. She never shows a damn care to your kids, all she said when I had concerns was «its ok, that’s fine» and tried to push us out of her room asap without checking up on my kid’s Heath records and barely looked at her patients. Too bad…

I hate this place. I come here once a year or not at all because they suck. Literally came in just to ask a couple questions and the doctor literally walked by me 10 times when I’m waiting to enter into her room and she’s just talking, eating, gossiping LIKE BITCH HELLOOOO??! I complained 2 times and then shes like «oh I didn’t see you so sorry» WTF I MADE EYE CONTACT W U!!! So fuck outta here w that bullshit.

They lack customer service for sure. The way the nurses talk to the patients are very rude and condescending. I’ve been going here since I was about 7 years old, (21 now) and have seen most of the doctors here, they talk to me like I am stupid and doesn’t listen to what I had to say. They also bring in a full course meal to eat while working, which I think is very unprofessional. The owner of this medical practice should really rethink about some of his/​her doctor hires and maybe hire some new doctors.

I walked-​in on a Wednesday afternoon without an appointment and had to wait 3 hours to be examined. It’s one thing to go without an appointment, but it’s another to wait 3 HOURS on a non-​busy Wednesday afternoon when there were only around 7 other patients.
My total time with Dr. Tuan Nguyen was less than 2 minutes. I tried to explain to him that I have a life-​long nasal problem: I had a few medical nose surgeries since I was 5 years old and my current nasal congestion isn’t a common seasonal allergy but rather something more serious that has gotten me sniffing/​breathing heavily for the last 10 months. He neither took a look nor touched my nose and instead YELLED at me for trying to explain my condition. What kind of doctor takes 2 minutes to examine a patient, refuses to listen to anything I say, and YELLS back? I asked him if he could refer me to a nose specialist and he said no. Dr. Tuan Nguyen prescribed me a nasal spray that I have been using without any effect. He then hurried me out of the door. I did not raise my voice at any point during my meeting with Dr. Tuan Nguyen that might have triggered his aggression; I was calm (but annoyed) the entire time. I feel less of a person.
I will call my insurance company for medical malpractice tomorrow. I know most of the people who go here are Vietnamese who don’t speak much English and rely on these Vietnamese physicians for communication. But if you happen to read this, DO NOT GO HERE.

DO NOT GO TO DR. DIANE TRAN.
They took my height, weight, etc, then sent me to go sit in the room. I have the flu and my lungs are all hoarse and raspy. She came in and checked me all in under a minute. She kept asking me the same questions which means she didn’t even listen to my answers. It was super rude. When she was done, she just told me we’re done and left the room. She didn’t even tell me where to go, what medicine she gave me, no goodbye, NOTHING. So unprofessional.
If you’re really sick and really need proper help and medicine, don’t come here. You’ll just leave feeling like you wasted your time and money.

Wait, are you kidding me?
First thoughts I had coming here. Actually, my first thoughts second time coming here. To be honest, I kind of liked my doctor, but the operations here SUCK. Here is my story in a nutshell:
Last September 2014, I came here looking for an OBGYN. My insurance was new, and I paid a $ 30 co-​pay. I made an appointment with Dr. Christine Hoang, I remember around 11:30? Early afternoon. I remember waiting about 45 minutes after I did the paperwork then they called me. ONLY to find out, they call you to go to the back and sit in another little waiting area. Most of the people who are here and who work here are Vietnamese. And I am not Vietnamese, so I get people talking to me and I do not understand. But they call you to the back, and I remember waiting another 20 – 30 minutes before I got to see my doctor.
The doctor is pretty cool. She’s very friendly and we had a nice chat. She mentioned if I wanted any BC, then she’s going to have to do a pap smear on me. Since I am a new patient of her’s and I honestly couldn’t remember when the last time I did a pap smear, I did one on the spot. She said she will contact me if anything comes up on the test. It was pretty standard, and she asked me health questions then wrote me a prescription for 12 months. Then I was out. I didn’t have many problems — Walgreens called me every month, once a month to tell me it was ready to pick up and that was that.
Then in July of this year, when I picked up, my pharmacist told me that I was on my last refill and I needed to see a doctor to get a refill. I called to make an appointment with Dr. Hoang again, and made one at 11:30AM Saturday. I got there a couple of minutes late, and I got in and filled out my paperwork. I did my $ 30 co-​pay again and sat down. In about 4 minutes they already called my name. I was surprised! I was sent to the back area waiting room, but they called my name within 5 minutes again! I thought I was so lucky! The nurse said the doctor is on her way to lunch so wanted to make it quick. The nurse took my weight, and she asked why I was here and I said I wanted a BC refill, and that was it. She told me I will have to do a pap smear if it’s been a year since I saw the doctor. I thought that was weird and told her I did mine last year I was here. The nurse told me, no you have to do one every year if you want a refill on BC. She walked out and a quick google check confirmed you only need one once every THREE years. I was a little annoyed.
Luckily, the doctor came in, and she confirmed the only reason for my visit was to refill on BC. I told her yes, and before the door even closed behind her, she said okay and wrote a 3-​month refill and gave it to me and walked out. She told me to come back in 3-​months and left.
That was it. So that’s when I thought — WAIT, ARE YOU KIDDING ME? I paid $ 30 for that? And you want me to come back? Oh heck no. Going to find another doctor. I was hoping I got to talk to her — make sure everything else was okay. I know a lot of times the doctor’s perform blood pressure tests or check for breast cancer, simple stuff like that and talk to the patient so at least they try to form a relaTIONSHIP with their patients.
Either way, I wasn’t surprised when I found out this place only had 1 star. Then I wondered — why did I come here in the first place?!

I rarely use Unilocal but came back just to write this review.
Waited 2 hours just to get 5 minutes with Dr. Lauren Tran. She doesn’t put effort in befriending the patient. I asked about my acne and she said that I should fix it now otherwise it’s going to be hard for me to find a job, which I found pretty insulting. I also needed a physical exam. She was irritated throughout the appointment and was eager for me to leave the room. She sent me out halfway during my appointment and I had to remind her that we were not done. She even sent my prescription to the wrong pharmacy. Before I had a chance to ask her a question after my appointment she already booked it to lunch.
You don’t want a doctor who lacks compassion for the patient. I would give 0 stars if I could.

All those previous reviews are 1000% correct. BELIEVE US!!!
Pros: NONE
CONS: long wait, 2hrs minimum
+ no patient privacy (prepare to answer your ROS and series of questions with other patients in the small room.
+ Physicians performed other labs WITHOUT ur consent and make you pay for it. Be alert
+ staffs talk loud 2 each other in hallway
+ pick up labs: worse experience ever: today I went to pick up my result, front desk girls told me to go 2 the back and tell them 2 give me the results, the lady in the back (unprofessional unfriendly face with food in her mouth) asked me, out loud, name and what’s the labs for (not sooo much privacy at all). Then she told me to go back to the front and pick it up, *it has been print). WTF. the front desk could have comunicate with that lady and print it for patient instead of making us do their job for them. Why are they here for.
Can we give a negative star on here? If yes, this place deserves a NEGATIVE 5 stars.

***********WARNING: STAY AWAY FROM DR LAUREN TRAN***************
Just saw Dr Lauren Tran, My appointment was at 3:15, arrived at 3:05pm. I was called to get my vital and urinated in a cup at 3:20pm. I was told to go back and wait in the lobby. At 3:30pm, I was told to wait in exam room 5. And at 3:35pm, Dr Tran told me to come in to an exam room right across. She said, «what’s going on?» I told her I wanted to get vaccines (HPV and Menactra vaccine) and I was told to get an authorization for those shots. She said you were suppose to be vaccinated for Menactra already. She then said you didn’t go to college because you had to be vaccinated before entering public school. First off, I told her yes I went to college but was never told to be vaccinated. I told her my mom stop taking me when I was in middle school. This comment just pissed me off… «well then it’s your mom’s fault!» I told her I wanted to seen an OB-​GYN, she told me to call any OB-​GYN that takes my insurance or I can talk to the nursing outside to make an appointment. She then gave me my superbill (a piece of paper with diagnosis and my medical information) and told me to go up front because I need a request for lab work. I left the examining room at 3:40pm.
She is so off-​putting. She doesn’t care about her patient. She is just there to make money.
Stay away from Dr Lauren Tran. I am not sure if there is any good doctor in this medical group. I will be seeing an OB-​GYN next week based on medical assistant’s recommendation.
What made me more upset was that I came as a preventative patient. Imagine if I came as a sick patient! I am really disappointed. I should have looked a Unilocal before selecting her as my PCP.
Be Warn! Be Careful! but most importantly STAY AWAY!

AVOID this place as much as possible because it’s ridiculously slow and service is rude! Even with an appointment at Dr. Lauren’s family office, you STILL have to wait at least 2 hours for a less than 5 minute visit (Am I exaggerating?! No). The worst is when they call you in. only to wait in ANOTHER waiting room. WHY?! I don’t understand… The rooms, lobby, and front desk always look so unorganized and dirty. The worst is the pediatrics area. I always feel unsanitary sitting in their waiting rooms. Unfortunately, the only clean place I’ve seen is the Outpatient Surgery Center (I mean. it better be clean.).
Dr. Loc or Dr. Kychuong are the best! Both are very knowledgeable, helpful, and kind. Unlike, Dr. Lauren, whom never seems happy whenever I see her. She just asks why I’m there and then jots down notes and sends me out. Is it weird that she barely makes eye contact with me? Whereas, Dr. Loc and Dr. Kychuong always ask how I’m doing and gives good advice. Dr. Thao is average too, because she at least smiles at me and checks my symptoms. The worst is Dr. Diane, because everything she says doesn’t make sense to me. She told me the wrong symptoms and to check up on a lump I didn’t have… She said she’s a new doctor. so should I give her slack? No.
I also love Dr. Kychuong’s receptionist, Co Chau. She’s very sweet, and helpful. She would escort me from the upstair’s office to downstairs just so I know where to go to make my appointment. Co Minh Hieu, the vaccine nurse from Dr. Loc’s office is funny and nice too. Nurse CeCe (sp.?) in the Outpaitent Surgery Center was very caring as well. She always checked up on me and made sure I was comfortable.
Even with those good workers, I’d still wouldn’t recommend this place to anyone. Service is always a hit or miss, or unprofessional. Don’t waste your time here.

I’m very upset of what they did. I had to wait for 45 minutes. So, I’m never coming coming back again. Why the doctor always late, how are they, not respect customers, no response, how can they be a doctor?, if everyone don’t do right, much better to close the office.

THIS PLACE IS HORRIBLE. I am not a doctor but I know a pink eye when I see one. On top of that I felt severe pain of swallowing and breathing through my throat for the past few days and all the doctor said was I have allergies. And I told her NO I don’t, I have something else and she insisted it is –_​_​_​_​_​_​– WTF I have never had any allergies reaction for the passed 20yrs. & to top it off, after that I have been tasting a little bit of blood in my throat when ever I cough. Yup just great. The doctor was not thorough. I DONT RECOMMEND THIS PLACE TO ANYONE.
The only good part of this visit was the kind Nurse she was in her blue scrubs and I didn’t get her name but she was the only one that was not asian and she was training someone. She gave me my shot and the first time that I hardly felt any pain from the moment she shot me. And she was very nice and was thorough.
I would give this place a no star if Unilocal allowed me to do so.

DO NOT COME HERE.
Got to be the worse service I’ve dealt with. I came here to get some primary care done with a doctor and they told me to reschedule with a specialist because I needed a prescription. I ended up coming back for my appointment and then they try to tell me that they’re going to charge me money for a prescription that should be covered under affordable care act. I told them no and said it is under my insurance and the front desk ladies don’t know shit and ask a doctor. They finally said it would be covered and I would not be charged.
I go in thinking I was going to see the doctor only to find out there’s another freaking line inside the rooms. One tiny room had like 3 nurses with 3 patients measuring heart rate, weight and drawing blood.
What about doctor/​patient confidentiality? Nurses were asking me personal questions in front of other patients. Jesus christ…
I finally see the doctor and she looks very tired and fazed. She starts trying to make convo to make it less awkward. She did a quick check up and left. Hands me the prescription through the door because I wasn’t dressed and she didn’t bother to tell me how many refills I got or if there’s anything I needed to know.
Zero stars for this place.

So. I went to Bolsa Medical Group today to see the doctors cause I had a fever (and I felt different that usual or else I wouldn’t go). I saw the doctor for less than two minutes and all she gave me was a bunch of medication. I took two of it and ended up in the emergency room. I was trying to get some rest after I went see the doctor, and woke up from intense shivering that lasted for like 45 minutes. I went to the ER afterwards in which they did a full body analysis on me since I fever rose even more and told me to not take the medication that was prescribed to me by Bolsa Medical Group.
I don’t know why the doctors here think medication will treat everything and is willing to give it out so easily. I work in another doctor’s office and we only have two rooms and one doctor yet we taken in patients at a more timely manner than this place. Even with a full room. Sucks like everyone else, I’m under my parents so I can’t switch.

Don’t really like this place at all. The staff needs to learn about the concept of customer service. It’s probably still in business because the older generation of Asians don’t know any better and assume that since this is an Asian place, it is the best for them. Some people are nice which is good, but for the most part they don’t seem to care. You can obviously tell some of the workers don’t even want to be here which makes things even worse.
The whole concept of having an appointment is probably foreign to them because you still end up waiting for 1 – 2 hours despite showing up earlier. And getting things approved by the insurance is a hassle because they always forget to follow up so you have to constantly call them. It’s like they assume you have nothing better to do than remind them to do their job. This place isn’t even clean… boggles me why it hasn’t been shut down or something.