Vien Dong Shipping

Please DONT EVER USE THIS SERVICE if you dont want your stuffs get lost.
I know this service from a friend then i ignored all the BAD REVIEW below.
Then i used this service 4 – 5 times and all good. And after that, i have shipped stuffs to their address and its signed by QUANG BUI (this guy is friend of my friend), i emailed them to keep this order and wait for another order was on the way to delivery. then i emailed him again to collect them all to send it to VN, but he didnt reply (as usual), i tried to call him many times but he didnt pickup my phone call. i tried so many times and the same.
I had to wait. finally my orders arrived after A MONTH, and 1 order missed. i emailed him and call him again and again and again. but he never answered. and one last time i emailed him with some bad words, FINALLY he SHOWED UP. i asked him about my missed items, he just said :“all of my stuffs had sent to VN already, nothing left here”. and i show him all the boxes and the weight of my shipments by fedex and ups delivered to his place. they are exactly same to the shipments he sent to VN without the missed order (1box). but he just reply «i dont know. all sent to you». then he didnt reply my email anymore. and i dont know how and who i can contact to get back my missed stuffs.
So i just hope any ones going to use this service, please DONT.

PLEASE AVOID THIS PLACE. I sent my package to this place. It’s signed by QUANG BUI but he told me HE DIDN’T RECEIVE IT. He tried to explain that he signed for all the packages, it doesn’t mean he received it. He wouldn’t know what he received.
That guy is very rude and such a liar. Whatever he said, I am sure he’s uneducated. One confirmation number, 1 signature for 1 package. You can’t receive 10 different packages from 10 different senders and only sign 1 signature. This place is irresponsible. I am going to file a lawsuit against them. Please send me message if you are their victims. We should do this to help other people. We must learn how to do business and be responsible. I feel bad for their lives and their families. They can’t live happily.
Against, please contact me if you want to join the lawsuit. My number is 6 572 064 933.

We are about to file a civil lawsuit, and gather all recent 2015 «victims» regarding package lost, package postponement, unprofessional practice, as well as lack of appropriate business paperwork against this service provider. For all of you who has lately run into such issues as mentioned above, please ADD FRIEND me on Unilocal,so we can put together a civil law suit against them, and force them out of business legally if they are not willing to resolve our problems with a professional, respectful attitude. For my case, I sent 2 packages (on Jan 11, 2015, and did not receive them until Mar 7, 2015. Total value is more than 3100 $. The manager/​supervisor (Quang) verbally promised to compensate our shipping fee of 306 $ if they could not make it on time before Tet holiday. We came back for our shipping refund, and they responsed with an unwillingness to compensate. Besides we also had a loss of about 50 $ in value in those packages by the time we received them. Again, check your messages on Unilocal,and add me, we shall make it happen no matter what it takes. Thank you!

3÷10÷2015
Minh goo 7 thung hang 96bls, tri gia 5k$ my Pham, nuoc hoar
Goi ngay ²⁴⁄₁ GUI Chua nhan duoc. Ai biet co cach bao giup Minh voi

Why can’t I give this place a ZERO star. Do Not come to this unprofessional place. It is horrible. Customer service sucks and is SHITTY. The lady in the front is RUDE and never picks up the phone. Package was given to them 3 months ago and today my family in VN still haven’t receive the package. Not to mentioned my other package was OPEN before it was delivered and the items were missing. DO YOURSELF A FAVOR AND GO ELSEWHERE!!! THIS PLACE NEEDS TO GO OUT OF BUSINESS!!!

This is the WORST, TERRIBLE, NIGHTMARE shipping place i ever encountered in my life. We came to this place to send gifts to vietnam before Tet holidays and they told us it usually takes no more than 12 business days (not including weekends) for my package to arrive saigon. SO we’ve been waiting and waiting for more than ONE MONTH but we still DO NOT hear anything from my family yet. We called Vien Dong everyday so many times but they NEVER EVER pick up their phone. SO I decided to just come over to see what happened with my stuff. They told me «My package has been delayed because something expected just happened with the airline and it is NOT their Fault for all of this, they are not sure when the package will be arrived, they dont have an exact answer». Okay fine, at least they should pick up their damn phone and answer customers calls and say APOLOGIZE to me. They never say sorry or at least feel bad about this, they answered me with an ATTITUDE like who cares its normal, things can happen. Honestly I’m not sure if they told me the truth about the airline story or they just MADE THINGS UP and ignore people.
Come on, if you’re doing business you should at least know how to treat customers RIGHT and SAY SORRY when you’ve done something wrong, or you failed on customers.
So friends if you wanna send things to vietnam PLEASE DO NOT EVER EVER come to this Place. I am sharing you my true sad experience about this place with all of you hoping that you wont be in this situation like me.
My bottom line is this is such a NIGHTMARE that ever happened to me. Really if Unilocal had a NEGATIVE RATING, I would chose that right away to rate this place. THE WORST Customer SERVICE with all RUDE, UNEDUCATED and DISRESPECTFUL people!!! WILL NEVER BE BACK!

Business hour sign is a joke like lol to you, I came here Thursday and it says open 9:30am so I waited, but 9:45am still no one here, how can I trust my package to company like this???

If Unilocal has minus star, I will choose it. I hav 3 shipments with them and always hav problems.
1^st one, emailed info to get label, called Mr. Quang but he never answer or reply ur text, called office and Vikki said she is not in charge for my stuff and ask me call her boss, cycle repeat, the boss never answer.
2^nd shipment, they ship late without telling u, when I ask, Vikki sent me lied info to calm me down, of course my shipment was not delivered on time, I called them everyday but they never answer me. I use different number and they answer, when she hear my voice, she yelled in the fone that she’s busy, she didn’t know anything, call her boss and hang up. Her boss, Mr. Quang, never answer cellphone, never in the office. I just can pray God for my box not lost, they don’t even email me the receipt when they received my stuff, even I ask them, they just like they don’t know. This box was delivered 20 days after they received at the office. Air shipment charge but delivery time as sea shipment, it’s the longest time I’ve never had since I use shipping service.
3^rd shipment, I lost items alot, since 2^nd shipment’s problem I want to stop the 3^rd but it’s delivered to them already and I just can wait until they ship it. They increase the fee without telling me, total items I lost cost me 70 $, I know they open my box and steal my stuff. It’s fine, they steal my 70 $ and they never hav my business again.
Suck service, suck people, never answer phone, never confirm email.

My wife sent a package to this company using Fedex with a tracking number that requires a signature. A woman named Vickie signed upon receiving our package.
However, she denied ever receiving the package. We told her that Fedex showed us her signature but she claimed that Fedex forged her signature.
What is the likelihood that Fedex forged her signature compared to the chance that she got the package and misplaced it somewhere? I think they are very unorganized and every package sent their way is at very high risk of being misplaced or lost. On top of that, their phone line is constantly busy and it took us SO much time to reach them for questions. And when we reached them, they took zero responsibility over their own signature.
We will never use their service again.

SO TERRIBLY BAD SERVICE!!! took over 2 weeks to arrive… never pick up phone…

I don’t know what bad service the below comment is talking about. Maybe those are fake comments from rival stores nearby! I come there weekly to send stuff back to Vietnam and their service is very good.
It is a do it yourself package, there is no way you expect them to provide you a box!
The store is always busy for a reason!
You have to see it yourself before you judge a store.

This store sucks BIGGGGGGGGGG TIME! Service is horrible horrible. Please make them close!

The worst services ever

The lady and the guy with eye-​glasses who work there and also are the owners are extremly rude to the customers. My family used to send a lot of things when they just opened until they moved to the new location. But now we cant stand the way they treated their customers. They dont care about their freaking service, so why we come there and give our money for that kind of service? I definitely dont give them even 1 star because they deserve nothing. Check out alot of good places in OC with the same price and wonderful customer services.