UH Westlake Health Center

I went to this urgent care as a case a strep throat was coming on. I have huge tonsils and have gotten strep throat regularly for my entire life, so… I know when I’m getting it and when I have it. When I went there was a bit of a line, but I didn’t wait more than 45 mins or so. Once I was in the room, the nurse who was helping me was very sweet and polite, and I really liked her. The doctor was okay. He did a rapid strep test that came back negative. (Which fyi, it always does. I’ve been in the ER hooked up to an IV throat practically closed with my swollen tonsils, and the rapid test still came back negative.) So anyway, because it came back negative, and the doc didn’t really care about the fact that I couldn’t swallow anything, he told me to take some ibuprofen. Ibuprofen… fantastic.
So in short, it was a waste of time, and I had to go somewhere else to get a prescription for Z Pack to stop the strep throat from fully coming on.

Don’t think you’ll get out of here in less than 4 hours.

Not happy about waiting over 2 hrs when I had a scheduled appt! Time management people!!!

Second time around working for UH. Such a great atmosphere, amazing physicians and an all around great place to work!

Awful experience. Screaming kids. Long wait. Don’t feel like I was taken care of in an efficient manner.

Clague Rd. UH has physician offices and an Urgent Care. While I’ve never been to the Urgent Care here, I have been to this location multiple times specifically for the gastroenterologist. I have always found this location to be clean and the staff to be friendly and helpful. There entrance is open and full of natural light. There is a little espresso café on the lower-​level for those of you who are waiting for a loved one to get a snack or a cup of java.
I have had a procedure done at this location and the one thing I wasn’t super excited about is the «recovery» area. (You know, that place where you’re lying there in that stupid hospital gown prior-​to and after your procedure.) Each person is separated by only a flimsy curtain. This reminds me of the ER back in the day when I was a youngin’ and people didn’t know /​care about things like HIPPA. This is a newer facility and if this is their only down-​fall, then I can’t complain too much. However, I’d prefer a bit more privacy when I’m coming out of my drugged sleep and saying really weird and bizarre stuff.
I would recommend this location to family /​friends. I wouldn’t hesitate to seek medical attention at the UH Clague Rd. facility.

Great doctors for big and small.

Always a go to place when the PCP is closed. Usual wait is under an hour, beats the ER. They have always been great with my kids and that’s a huge plus. Never had any complaints. They just remodeled the waiting area so it’s much bigger and looks great!

Efficient and very good experience. Check in was a breeze, nurse was super friendly, doctor was fast but thorough. Very clean facility. The nurse was kind enough to tell me that the antibiotics prescription the doctor wrote for me would be free of charge if I had it filled at Giant Eagle. Very cool of her to tell me that. Wait time was less then 10 minutes.