Max & Erma’s

Got my tomato mozzarella sand which cold. Asked her if it’s supposed to be cold she said just the bread? Then I’m like well in not eating this cold she she took it and brought my plate back to me in 2 minutes told me they made me a new one but all they did was heat it up. Smh. Teaching your employees to lie too?

David the bartender was amazing! I had quite a few questions about the menu and he had the patience of a man raising 50 screaming toddlers. The tortilla soup was amazing and the mule was delicious! He recommended the homemade dressing and it was soo good. We never waited on refills and he had a wonderful personality. I will definitely be back and would recommend my friends!

Servers are very nice. Manager comes to table to make sure everything is ok. Always have new menu items. The giant meatball on the appetizer menu is amazing! I only gave it 4 stars because I don’t think the menu items and the décor of the restaurant match up.

This is my first time eating at Max & Erma’s, and you know it wasn’t too bad. I’ll be honest with you on this review, nothing was «absolutely horrible», there wasn’t «terrible service», and it wasn’t overall «disgusting». My visit here was like any other average family’s’ visit. It wasn’t amazing, but it wasn’t bad either.
The Food:
The food was quite good. I was surprised it actually came out kind of looking like the picture shown. Also, it tasted good.
The Service:
The service was overall nice. All of the servers had decent personalities, and knew how to crack jokes. It wasn’t bad, at all. They were quick, Efficient, and friendly. At Least this crew was.
The Inside:
Beside the relatively dirty restroom, flies flying around in the dining area, and cold «hot» fudge, it was just alright. The bar seemed lonely and under stocked, the pictures reminded me of a cheesy interior of Applebee’s, and the seats were not comfortable. Not good inside.
I gave this 3 stars solely on the decent service, and food. This place has potential on being great, but it needs work. Like I said I want to give you an honest review based of an average family going to an average place. I hope this catches your eye and you decide on where to eat next!

I love Max and Erma’s! Always great food and extremely friendly service! It’s Valentines day today and my fiancé took me to Cheesecake Factory. They had a fifty minute wait! I called over here and there was no wait and we walked in and right to a table! I can’t believe there’s not more people here tonight! They had a great valentine’s deal and we both got steaks and an appetizer and dessert.

This used to be my families favorite restaurant. Now i can honestly say I would NEVER go back here. Everything was bad. The food was horrible the server was even worse. And it didn’t help she had hickeys all over her neck. She actually rolled her eyes at me when I told her the plates they gave us for appetizers were filthy. I should have known it wasn’t what it used to be when every other restaurant around this one had an hour wait and here there were 3 families total eating there. Just bad. I think it’s the beginning of the end for this one.

I’ve been to this location several times for lunch and have had no problems. The service is good and the food has been good. I’m satisfied with Max & Erma’s and I am sure I will be back here again in the future.

I eat here whenever I get the chance, servers are great and always make an effort to keep the people happy, be it coworkers or customers. I’m easily pleased but the burgers in my opinion are the best around, as are the starter nachos in either Max or Erma sizes.
Salads are top notch fresh but a little too «cheesy», tortilla soup is pretty much next to unreal and I HIGHLY recommend dunking your burger in it. All around great place to go.
P. S. Get the fried pickles.

actually, 2.5 would be more accurate, but I prefer to grade up than down.
While working in the area, and unfamiliar with eating establishments in this town/​state, we came in on Tuesday, starving. The parking lot had one car in it at 6:00pm. This should have been a clear sin to choose another option… but we were tred and hungry, and it here… so we thought we would give it a whirl.
Service was very friendly and attentive (there was only one other party of four in the entire place, so it should have been regardless).
Garlic bread is served fresh and hot and it is good.
I ordered the Caesar salad with ‘very light dressing’. It came drenched. It was disgusting, and I didn’t even try it. One of my pet peeves is when a server sees your food untouched, and does not ask if there was a problem, they just remove it. That happened here.
Also ordered the veggie burger with avocados added. Veggie burger was spicy for me (but I am a total wimp, so probably not for the average person), but the avocado was so unripe, I actually could not cut it. Again, did not eat it, and no question as to why.
Sangria was extremely sweet. My friend drank it.
My friend ordered the sliced steak with a nice butter sauce. It was ok. Not amazing.
Hot fresh cookies served at the end of meal were good.
The place is clean. I like the atmosphere and decorations. Service was friendly. But I would never eat here again.

Dont normally review chain places (or places in the whitest place on Earth, Cracker Park) but its still fresh in my memory so lets do this. Was clipping coupons in Sundays paper and saw a coupon for a free app at Max N Ermas so I thought it would be something to get us out of the house on a crappy winter day. Actually had to check Unilocal to find where one was. 20 minutes later I was in Westlake with my lil one pulling into corporate America, chain shopping heaven! Any time we see fried pickles on a menu we get them. These were probably some of the best Ive had! They came with lame ranch dressing, but hey its the Midwest and thats as exotic as it gets. Also had a double burger with NO ONIONS and it was tasty! Kind of reminded me of a Wendys burger. Thin, lean meat smashed on the grill and cooked to crispy perfection. Even the damn broccoli was good. Usually ya get that lame, freezer-​burned stuff but this was tasty. maybe slighty buttered? Since my lil one finished all her broccoli I let her have a kids sunday which is only .99 cents. Hot damn! Some Yuppie type off Detroit ave and, lets say w. 68^th would pay 5x the dough and not have so many UNLIMITED toppings to add. A great deal fo sho. I was pleasantly suprised that this places food was so solid. The only thing that was kinda off was the servers. The one I had never noticed that my water glass was always empty and every time she came back I asked for a refill. I was parched from mass quantities of whiskey I had the night before! The other servers looked lost and the one dude in partucular looked like a cracked out squirrel who just escaped a fire in an adult video store… he was my fav.

We went here today and our experience was AWFUL. We sat at the table waiting for 20+ minutes and no waitress came. We flagged down a girl walking past, she told us she would find Katie– who was supposed to have our section. She couldn’t find Katie so she said she would take our order, but she’s really busy and has a lot of tables so she’ll do her best (7+ wait staff were there, and they weren’t crowded). Ok. So then she comes back about 5 – 10 minutes later to confirm our order. Then our real server Katie comes and again wants to confirm our order-​which the first girl had given her incorrectly. At this point we had been there 30 minutes and had just received drinks and our orders hadn’t been entered! We decided not to waste time and left immediately. Of course then the manager is tripping over himself to apologize and wanted to give us gift cards. Drove down the road a bit to Red Robin in Avon and had an excellent experience. Will not be back to Max and Erma’s for a LONG time.

The service was great (thanks, Angie!) and the food was incredible (I had the grilled asparagus for an appetizer — amazing! — and the Hula Salad — which was quite awesome!). However we had to ask to be moved because the smell of the soiled carpet was so bad where we fist sat. It smelled like that old greasy restaurant mop bucket. Yuck! If they can clean, replace, or better yet get rid of the carpet they’ll improve my rating a lot. The urinals in the men’s room need cleaning and attention, also!

First the place is run down and dirty. Id hate to think about the kitchen and food handling! yuk! Although most of menu items seem to be prepared form can or frozen. i had the soup and salad for lunch. Tortilla soup is not the chicken broth type, more of a cheese dip for tortillas? House salad was solid, nothing special.

We have been here before and the service and food have always been pretty good. Today my family and I go there and it starts out ok but then just goes down hill from there. To start off, our appetizer was the new beer cheese fries. They were ok but there wasn’t any type of dipping sauce so they were just kind if dull. Next our entrees come out. My wife ordered the fajitas and the steak peppers and onions were swimming in a pool of water. I ordered the bratwurst burger and it was way over seasoned. The fries were over seasoned as well. Then to top it all off, went the server brought us our bill, he brought it in a bright pink journal like book instead of the normal protector they normally use. Needless to say it was a very off day at Max N Ermas.

This is a very nice neighborhood spot for delicious burgers and an average overall menu. Very good for kids and the fresh cookies are some of the best around. They also have great deals depending on days of the week. Definitely a regular stop on our families dinners.

We used to like Max and Erma’s but our last 2 visits were very disappointing. (My wife doesn’t ever want to go back.) The chicken parmesan and the burger were not very good. Prices are also very high with very few bargain combos such as those offered by Applebee’s, TGIF and Outback. Their build-​a– burger pricing scheme can get really expensive very quick. Salads seem fairly fresh but non-​lettuce items are too sparse (they’re overwhelmingly lettuce). They give you so little dressing you can barely tell it’s on there. I realize it’s probably healthier but the skimpiness has gotten ridiculous. I almost always need to ask waitress for more dressing. It might all be tolerable if the prices were lower. But a basic meal for a family of 5 can be well over $ 100, which is too much for such a mediocre place. Décor sorely needs an update.

We went there the other night, the icy parking lot in comparison to TGI Friday’s clean one should have been an indicator, even though the lot wasn’t empty. The Third Street salad used to be my favorite, but the quality of the chicken has changed. I don’t know gown they did it, but it tasted as if it were from a can. Even my coffee was lukewarm, just not a pleasurable dining experience!

We’ve been coming here since the late 1990’s, and our recent visit was terrible. My pineapple juice was all ice cubes, and they wanted to charge me for another one! Also, they changed the Cajun Shrimp Pasta dish completely! For 15 years, it had been a delicious dish that consisted of thin angel hair spaghetti with tiny shrimp made with a spicy creamy sauce. Much to my surprise, I was served larger shrimp with a disgusting burned and charred topping (which ruined the dish) on a bed of fusilli pasta with a creamy sauce that paled in comparison to the old, classic dish they usually serve. The salad was wilty as well, with less iceberg lettuce (which I prefer) than usual. This place needs a serious makeover and re-​vamping of management and food.

Slow service, and poor quality of food. El diablo burger was bland and overcooked. I ordered chicken fajitas for 14 $ salsa, guac, & all condiments came out of a can. The tortillas were VERY stale, and the chicken and veggies were nothing special.

The waitress said…“I put my finger in your soup, it was cold, so I sent it back to the kitchen to heat up”. She lacked personal hygiene and social diplomacy. One hour — twenty minutes for soup and salad. The manager, at about 45 minutes, apologized saying they were short staffed and «fresh bread out the oven» will be out shortly. No bread, no service, my wife got sick, never to return. Avoid at all costs.