Nail Citi

New owners — now Lily’s Nails

Rude staff. Made my nails bleed. Never going there again. Many other salons in the area.

DO NOT GO HERE! AWFUL– terrible work, unsanitary tools, rude people, change pricing, aggressively insist on up sell. In addition to the above mentioned, the lady doing my nails had the audacity to speak rudely about a woman who was a walk –in and chose to sit and wait for the 20 minutes quoted. During that time my lady kept saying, «she’s so stupid», «why is she just waiting», «she should go and come back later». Totally unprofessional. I was not happy and told her so and informed her that i will never be returning and i will be telling EVERYONE what an awful experience i had. I gave her my credit card and she asked how much i wanted to TIP??? WTF!?! i told her to take her tip from the ridiculous charges she added on.

Horrible place to go to! They do a half ass job and charge to much. They wont even let me come back to change a color that I got done the day before for free. I don’t recommend going there.

I’m actually writing this review as I’m getting a spa pedicure … I am kinda in a hurry to get a pedicure before I have to go pick up my brother from school. I figured id stop by Nail Citi to see if they could fit me in for a pedicure. I was wary of coming here due to all the bad reviews but my feet didn’t look so hot. So I walk in and ask how much a pedicure is. The guy tells me $ 20 and I’m shocked its that expensive. He sees my shock and then tells me he’ll give me the coupon price for a pedicure ($ 10) YESS! I’m happy, figuring they couldn’t do that bad of a job. I get seated right away (another plus) and this woman starts my pedicure. I didn’t expect much and honestly I wasn’t in a mood to talk so I’m kinda glad my person just quietly & quickly went about my pedicure … it worked for me… this time. I’m not sure I would work if I wanted to actually be pampered. But hey, like I said, I wanted a quick nail job and I got it. Another plus: she only asked me if I wanted a flower & wasn’t insistent. I hate when they constantly try to upsell.

I move to Westlake village from San Francisco about 3 month a go .,
This place is near by my home so I give it try …
This place is very bad !! bad !! bad and bad!! I am easy going… And I don’t complain often… but
They’re take a bandage from me and they push push and push!!!
Way up to $ 90, I don’t care about how Mach money, but I don’t like there tricky way to do there business .
I pay $ 90 for there service and very end still I like to give cash tips ‚…soo I ask lady to Blake $ 100 bill, she came bake with $ 80 dollar change .
She takes $ 20 for her self with out asking me??? I was speech less !!!
In San Francisco $ 35 we can get way more great service then this place !!!

FUCKING TERRIBLE. I got a manicure & pedicure here about a week ago and it was awful. A little girl, around the age of 12, did my toes. Surprisingly, she was better than all of the adults in the salon. I told them I wanted black, PRETTY SIMPLE. Apparently they didn’t have the color but decided to tell me after I had already sat down and paid. ARE YOU KIDDING ME what kind of nail salon doesn’t have the color black? A terrible one. I could have done a better manicure myself, it chipped off by the next day. Never come here. EVER!!!

Nope. staff has major attitude. small dingy salon. Will never return here. go to top nails in TO

The pictures that were uploaded are enough to make me not EVER EVER want to come here. «A camera never lie» & a picture of «We reserve the right to refuse service to anyone» OBVIOUSLY uploaded by the owner (who would post these pictures as a customer?). Sad. I can walk here and I would not waste my time.
Pictures on a NAIL SALON’S reviews are evvverrrryyythiing when it comes to finding the right place to get your nails done and those pictures tell me that they are definitely not worth spending money on if they are so determined to alienate EVERYONE right off the bat.
You treat the customers like thieves when they come in with a coupon — THEN DON’T OFFER COUPONS. Do you even want customers? I walked in here and the person at the front desk didn’t even look up from their cell phone.
Bad move on your part, Nail Citi. You will never get my business and I hope you, the consumer reading this review right now contemplating coming here decides otherwise.
Don’t give a place business that values the actual dollar bill over customer retention. They are obviously not making money on returning clients. I will be surprised if this place lasts through the end of 2015.
Keep Unilocaling, friends. You’ll find 1,000’s of better nail salons.

Paid $ 40 on $ 30 bill. She gave me a 10 back. Assuming she wanted a tip, How stupid is that? Then I had to ask her to take the polish off my skin where she missed. Nails are crooked an look like shit. Then in a rush to get me out of the chair she smudges 3 nails. Ugh. Never again

So, if I was able to give no stars, I’d do that. This place is THE biggest joke of a nail salon I have ever been to. I really wish I read the reviews on Unilocal before I came here. The ability and customer service was pathetic. I could have gotten a better pedicure from my 8– year old son. I left with my toenails barely groomed and I have paint all over my toes. Very unprofessional. Not to mention when I presented a coupon once the pedicure was done, they acted very annoyed and gave me a problem. It was their current coupon in Conejo
. This place is definitely not worth anyone’s time. I don’t understand how they stay in business. The worst pedicure experience I have ever had!!!

This place is horrible. Lena doesn’t know what the heck she is doing. If you ask her to correct something that you are not happy with; she gets upset. Forget about her doing designs.
I had a appointment with the owner of the shop and that was even worse. I waited for over a hour and never acknowledged me. When he was good and ready to acknowledge me. I told him that I would take my business elsewhere.
I can’t believe this place is still opened with all the competition there is out there.
They should really close the doors.
How many bad reviews should you receive before this happens.

First and last time going to this nail salon. The technician was not friendly and rushed through my pedicure. The funny thing was that when I was realizing the technician was not very good, a woman next to got up and left in the middle of her pedicure since her technician was doing a rush job as well. The woman was nice and offered to pay for the work that was done but they just told her to leave. Then after she left all of the technicians started talking in a different language and were obviously angry. I don’t know what was being said. Either they were bad mouthing the woman or yelling at the technician that caused the incident. Regardless, I just wanted to get out of there since that just solidified for me that this place was pretty awful. They finished my pedicure and now I’m writing this review to warn others. Stay away!

I am writing this review as the sh*t-bag excuse for a technician is wasting my time with what she calls a pedicure, but I call a yank-​cut technique! She literally is yanking on the corners she needs to snip to line up my nails, then cuts them! I’m livid! Sad thing is, she is the second technician assigned to me, as the first one started working on with an open set of tools and wouldn’t stop, even when I called her out on it!
And she keeps trying to sell her goddamn callus remover on me… BUT I DON’T HAVE ANY (thank God; might I add!!)
I blame Sprint for this! I had 3G outside of this strip mall, and therefore couldn’t read the goddamn reviews until after I got in and got a decent signal that would load Unilocal!for me!
This is a shame to Westlake Village! Close this place down!

No manger, pushing the add-​ons, very disappointed with lack of customer service. Sneaky with slipping in more expensive treatment. My fault I should have been suspicious but I was trying to relax and enjoy a «spa pedicure» haha on me, I’ll never go back.

Worst nail salon I ever went to. I curse the day i entered this establishment. If I wasn’t in a total rush I would have turned around and walked out but my nails were a wreck and I had an appointment to go to so I braved enduring this ghetto hot mess of a salon if u can even call it a salon. Everyone here is rude beyond belief. My gel nails chipped after one day. My massage chair was broken. I don’t even have the right words for this place… speechless…

I’m so sorry to see all of these disappointing reviews of Nail Citi. I’ve been coming here for 5 years on and off again for eyebrow waxing, manicures and pedicures and I have a lovely experience nearly every time. They always do an amazing job of eye brow «clean up» as I call it. My manicures and pedicure come out great 90% of the time, and if I don’t like the way something looks I let them know BEFORE I leave and they take care of it for me.
I’m assuming the ladies who have a wonderful experience there are busy not moving their digits on Unilocal giving them stars because they’re afraid of mussing up their nails.

Yeeah… Nail Citi. I’ve been coming here for years, and every time I go, I keep asking myself why I still do. A few points to mention here:
1) Cleanliness. The spa pedicure tubs are not sanitized or wiped down anymore. The technicians used to way back when, but if it’s a busy day with waiting customers, forget about that wipe down part.
Also, the tools they use on your nails to cut, file, and remove cuticles… they’re supposed to be individually wrapped and opened brand new for EACH customer. That never happens, and I’m sadly not exaggerating this. It’s simply to save cost but what a risk they’re taking in cutting corners with not using clean and new tools. Bacteria, nail fungus, etc. is all transferred to the next person when they re-​use tools and fail to sanitize their clippers. Just gross.
2) Customer Service. I’m sorry… what customer service? I’m not sure anyone remembers this, but back in the day there were signs posted all around guaranteeing a full FREE service if your technician chatted in Vietnamese to the other technicians and/​or spoke on their cell while they were helping you. Who was going to be «the one» to call them out on their chatting and laughing in Vietnamese? I never wanted to, because if I ever even questioned the quality of their nail painting job or something, they would huff and grumble to the other employees about it. So… I’ll keep my mouth shut.
3) Pricing. Ugh… such a pain in the ass with these people. Nail Citi advertises and offers coupons in the news paper and other discount magazines. A normal spa pedicure is $ 20, but with a coupon it’s only $ 9.99! or $ 8.99! or even… $ 7.99? The coupons’ price ranging for a spa pedicure was so inconsistent and just, whacko. Some of them had expiration dates and some others didn’t. When you present these coupons at the time of pay, most often the response back will either be, «No, this is expired already.» Or «we only take coupons that are $ 9.99 now and nothing less.» Then why the H*ll did you put this coupon in the public paper for people to see and use in the first place?!
Sooo frustrating. I don’t even know the owner/​manager of this place, or even IF there is an owner or manager here. The prices are always changing, and today I saw another little sign reminder saying they don’t accept tips on credit card charges anymore and you must bring cash for tips… Just a heads up for your next visit haha
There are way too many negative factors about this «business» for me to remember to write about here. If you’re a new customer looking for a nail salon… PLEASE don’t go here. You’ll run into more problems than positive experiences with these people. Just go somewhere else, plain and simple. Thanks.

I went here because I had a coupon… should have raised a red flag right off the bat. Then I had a really nice chatty nail person. He seemed to know what he was doing. I had my gel nails on for only two days and they were chipping. I had them done on the 24^th and already they are half off by the 27^th. I would never recommend this place to anyone.
I had my nails done at another salon and I should have just gone back there for a few more dollars. Their nail gel fill lasted for two weeks or more with no chips or peels.
Thumbs down on Nail Citi !

The only reason I came here was because I had a coupon for $ 25 gel mani, $ 10 pedi, and $ 7 eyebrow wax. But I’m never coming here again. I should’ve checked these reviews before coming here and being extremely dissatisfied.
Eyebrow wax was fine, but that’s because my eyebrows were already pretty well shaped from before and all they had to do was touch it up.
My pedicure was a disaster. Worse than how I could’ve done it at home. The lady who cut my nails was terrible – toenails came out all jaggedy and asymmetrical. The nail polish was not evenly applied and just looked horrible. Thankfully, the woman working on my fingernails offered to fix my pedicure – that’s the reason I’m giving this place two stars instead of one. She did a decent job of redoing my toenails, but why would they allow the first woman to work here at all! She’s terrible!!!
My gel manicure was okay. It looks good on the left hand but looks bad on the right. The nail polish was applied too thick and looks bumpy on my nails. The polish also ran beyond my cuticles. Not pretty.
I wish I’d paid more for a better overall job. Never coming back to this place and hope they go out of business.